ZIP: NW11 7TJ | Found 764 reviews / complaints

DSMark DeadSeaSet.com

19.April.2013 acepted an offer for a free set of 3 jars of Special creams and paid £3.95 postage. So far as I remember no mention was made of the requirement to return the product to avoid a further payment of £97.95 yet on the 19.6.2013 this was taken from my a/c.Furthermore I have today (21.8.2013)been advised by my credit card provider that an atempt was made yesterday to take a further sum of monies from my a/c without my authority. Can you help ?...
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DSMark DeadSeaSet.com

Like previous complainant thought I was getting an sample of the product for cost of postage. I received a package but then was charged almost 100 pounds sterling and now I have received another pack and been charged 70 pounds sterling. Rang the company but was told by someone called Victoria that basically it is tough....
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Collagenta

i like many other saw the advert to get a free trial of Collagenta for just the postage of £2.95 so i went ahead?? do i wish i didnt the bottle arrived full size at the time i didnt know it was! used it once if maybe a little more.didnt realise they had taken £97.82 from my account 28th May. On the 26th of June another bottle arrived that i hadnt ordered?? so my husband told me to check my bank account i found they had taken the payment in May and then a payment for £67.33 the day i actually...
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Collagenta

I ordered the free sample for £4.99 Postage and packaging. Order arrived. Thought is was strange to receive a 'sample' that was obviously the full sized product, but used it anyway. I received by credit card bill & noticed that I had been charged £97.83. I have searched through all my emails as I cannot remember purchasing anything for this amount. I received in the post today a bottle of the Collagenta Serum, which I definetly did not order. There is no invoice or literature with the...
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DSMark DeadSeaSet.com

I agreed to a sample and had to pay for S&H of 5.99. They then charged me 149.00$ plus just sent me another box of 97.95$ which I didnt order.They charged it to my credit card which I called my credit card company to get it credited and was told to call them. I am trying that through Capital One and the number they originally told me to call but they are closed. Will call back tomorrow 1-800-926-5140...
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Collagenta

I ordered the free sample for £4.99 Postage and packaging. Order arrived. Thought is was strange to receive a 'sample' that was obviously the full sized product so I did not use it. There was no literature with the product either which got me very suspicious. Within two weeks of receipt of sample, they took out £97.82 from my bank. Phoned bank. They stopped any further payments immediately. I emailed Collagenta many times requesting they forward to me return address as I had not tried the...
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Collagenta

I sent for the trial bottle of COllagenta @ £4.99 and a payment has been taken from my Credit Card account for £97.83 ($146) I have emailed them and tried calling the phone no that is listed no without success. What else can I do. Thanks for any help....
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Collagenta

money taken without prior notice and no product sent. FREE sample arrived and postage paid. Following month 22/05/13 money £97.82 taken from account. 25/06/13 £68.82 Taken from account. Have not received anymore product. Have contacted my bank they have now put a stop to these payments. WHAT A RIP OFF TOTAL SCAM DO NOT DEAL WITH THIS COMPANY CHEAT AND LIES ARE ALL THEY NO....
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DSMark DeadSeaSet.com

THIS WAS FOR A FREE OFFER . JUST PAY POSTAGE BY CREDIT CARD. I DECIDED IT WAS NOT FOR ME AND THEY REFUSE TO TAKE IT BACK SUBSEQUENTLY THEY HAVE DEBITED MY CREDIT CARD. EVEN THOUGH I STOPPED PAYMENTS COMING OUT THEY USED ANOTHER SIMILAR NAME AND DEBITED THIS AMOUNT OUT OF MY ACCOUNT. THIS IS DEFINATELY BAD CUSTOMER SERVICE....
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Collage Ta GBP

Saw advert for Trial price of £4.99 for Shipping. Seemed a good offer. The day after it arrived I got a letter from my bank telling me I was in overdraft when I checked at bank it was the Collagenta account .they had taken the full price off my account.before the end of the month sending my account into overdraft....
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DSMark DeadSeaSet.com

I responded to an advert on Facebook (foolishly) was free trial two weeks later £97.95 taken from my account. Can't contact company all email addresses given are invalid seems only solution is to close my bank account down as this seems to be recurring charge my bank says they can't do anything...
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Collagenta

I got a "thank you" screen after either filling out a survey or purchasing something online, I can't remember. The offers were for several personal care products and I chose the Collagenta, for which I was only to pay a minimal amount - shipping only, plus a small fee. Two months later, I have a charge on my credit card for $148.82 and the customer service department explained that the trial was a 2-week offer, after which I was to return the product if I didn't like it. I checked their...
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DSMark DeadSeaSet.com

I was also duped-into an offer of free sample of a face cream set from this company only cost would be p&p (£3.95) no further money to pay and I've just received my credit card statement to find that the company have taken £97.95. I am devastated. I will be contacting my credit card company....
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Collagenta

While on groupon an ad appeared offering free samples. After filling in a questioaire I placed a order for two companies and received the products. Two months later my credit card company got in touch to check what may be a fraudulent transaction. They had taken payments for May and june. I was advised by my credit card to get in touch with the companies. I have check Collagenta.com and their terms and conditions. Surely these should have been offered at the time?...
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Collagenta

I ONLY ASKED FOR FREE SAMPLE. I HAVE NOT ORDERED ANY MORE AND YET THEY HAVE SENT ME PACKAGE AND CHARGED ME $148.82 FOR SOMETHING I DID NOT ORDER. ASKED FOR REFUND THE MONEY AND INSTRUCTION WHERE TO RETURN THE COLLAGENTA - ACTIVE COLLAGEN SERUM. THIS COMPANY ADVERTISE THAT IS 100% SATISFACTION OR MONEY BACK. SHIPPING WAS DONE FROM ISRAEL TO SISK FULFILMENT IN FEDERALSBURG, MD 21632 USA THIS DAY 05/06/2013 AND WAS FORWARDED TO : DLH GLOBALMAIL IN MISSISSAUGA, ONTARIO L5T 2N1 CANADA AND FINALLY...
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