ZIP: 100083 | Found 48 reviews / complaints

DHGate

I purchased a dress in Jan. 2013 and returned it due to poor sizing and I asked for a full refund. They agreed to refund me the money prior to me shipping the product back. I sent the product back to them on Feb. 2013 via registered mail. DHgate stated they did not receive the item but when I contacted the US Post office, they opened a complaint and were able to get verification, via a letter, from China post office that the package was delivered. I sent a copy of the letter to DHgate per their...
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DHGate

Company DhGate Product / Service IDENTITY THEFT Category Online Shopping Monetary Loss $12,550 On March 27, 2012 one of DHGate clients "SungLee@ymail.com" assumed my identity and fraudulently wire transferred 9,640 euros from my bank account to DHpay account EW1000177800- beneficiary Heguang International Limited. These instructions are listed on their web site. DHGate knows who this fraudster is and they are still refusing to return the money. HSBC is colluding with DHGate on this?. Does...
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DHGate

I bought a cellphone from dhgate.com they refused my credit card payment but still keep my money Order Number: 1341970016 Order Time: 05-22-2013 07:29 Ship Via: CHINAPOSTAIR Order Status: Canceled Payment Status: This order was paid. Telephone 86-10-82257676 Fax 86-10-82025922 Office Hours Mon-Sun 9:00am to 6:00pm (GMT 08:00) Customer Service Center (for inquiries about your orders) For inquiries regarding your recent orders, please contact DHgate Customer Service Center through our Message...
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DHGate

I bought plastics for my bike through them, the plastics were all beat up, broken, chipped, bugs in the paint job. I tried to return the parts, but I cannot ship them out of the US (back to China) because they are too big. DHGate says my money is secure, I have nothing to worry about and that it will be resolved. It's been a month and we are still going in circles....
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DHGate

I ordered a dress from dhgate.com and the seller of the dress told me the dress was shipped but gave me a fake (invalid) tracking number to make it look like it was shipped. Called the company that the seller said was used to ship and they didn't have the tracking number in their system. I have been in contact with Dhgate many times, and they keep telling me to wait and I will get my money back, but I have a funny feeling they are just using this stall tactic in hopes that I just give up....
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DHGate

I have been trying to get my refund from a china wholesaler site. I was told my dress was to be in perfect condition. It was aweful when I got it. The dress was horrible made and falling apart. So I a have been fighting to get a refund. I keep getting shipped around. Nothing has been done and now they are telling me its too late. I have been fighting for about 3 weeks already and was in contact with this site the entire time. They will not comply with their service pledge of a 30 day return. I...
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DHGate

i ordered a lifelike solid silicone manniquin type sex doll and instead received an inflateable manniquin valued at $10.00 that did not fit the description that i was given on the internet! i was unable to contact them and then i realized that i had been scammed!...
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DHGate

I order a wedding dress that took a Month to get as soon as i recieved the dress i informed them it was the wrong dress , ask for a full refund and the seller Andyabrial told me to send pictures i did then she told me i could sell the dress and get partial money back , i ask for Address on the package to return dress got line the live chat talk to them they said agree and i will send address who hard can it be to give someone a returning address to send the dress back...
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DHGate

I recieved a message from dhgate stating that I bought from a gaurenteed seller, if I recieved an invalid tracking number I would recieve 30 U.S. dollars. Needless to say I recieved my money back due to invalid tracking number and non reciet of items. They are saying I didn't report an invalid tracking when they gave me my money back for that reason....
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DHGate

DHGate is definitely not a reparable company to do business with. I purchased a bridesmaid gown based on the description shown in the colors given in purple in August 2012 and they sent me a loud fushia hot pink color gown instead. I notified them of they error and they apologize for the mishap and ask me to pay 30.56 for the remake of another one in the right color. I paid the remake fee plus ordered an additional gown for I needed 2 of the exact same color and style for my maid and matron....
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DHGate

Ordered two derma cleansing machines. After about 3 weeks I received one 110 machine and one 220 that I could not use. I notified them right away. They LIE&they do NOT have any cutomer service department to handle claims. I asked to have the seller send me postage and I'd return the items OR they could replace the non-working 110 volt and the unusable 220 volt with working ones. I contact them from Sept 2012 through January 2013...NOTHING...in fact LATE on 12/31/2012 I got an e-mail telling...
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DHGate

i ordered an ip camera form dhgate.com.i got it on 12-24-12 the camera did not have a brand name,the cd was cracked,i sent them 12 messages telling them about this and they said they would take it back but i would have to pay for the shipping .i paid less than $100 for the camera and the shipping company that they used to ship it wanted $172 to send it back.i sent dhgates a message telling them this and they never responded.they seem to be a scam.fraud ect.i mean when i odered the camera it had...
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Unknown

Hi, seller jiankam323 of DHgate.com, in dt.26.12.2012 recommended the site "hopeshops.com" to buy a television, which he disposed of in his shop. I found the site "hopeshops.com "and, with their insistence, transferred 406usd via Western union for: name - Wenli, surname - Guo I had some emails exchanges with hopeshops.com, without any specific name for a few other purchases, for which I asked the receipt of the goods to make bank transfer. They insisted on the Western Union transfer. I asked...
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DHGate

I bought an item from DHGate and it didn't even match the image of the actual item advertised on their site. The seller begged me to turn off the refund when I applied for one and eventually settled for 40 USD off of my item because the seller knew he scammed me. Originally it cost 128 USD and I now only paid 88 only because I knew I wasn't getting a. Full refund and because I knew they wouldn't go over 40 USD off. From what I heard along with my purchase DHGate is a huge scam don't ever buy...
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Global-E

I purchesed 4 touchpads in September. After a months items aren't received because seller gave me a wrong tracking no. Than I opened a dispute because of wrong tracking no Than seller offered an agreement, I accepted this agreement. After that seller posted them again I received items 2 weeks later but they were fake. Than i've returned items 2 days after receiving Seller received products I've posted and told me that they will refund my money. Waited about 2 months for a refund but now they...
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