Site: www.maytag.com | Found 25 reviews / complaints

Maytag Whirlpool
Dryer Cabinet Defect

After sending 6 return-receipt requested letters to the following Maytag VIPs, I have never received the courtesy of a response. Posting the complete record of my correspondence with Maytag regarding a defective dryer. Read from bottom up to follow chronology: January 20, 2012-Mr. Jeff M. Fettig, CEO Maytag 2000 N M63Benton Harbor, Michigan 49022-2692 Ms. Kirsten Hewitt, Senior V.P.Corporate Affairs, General Counsel Whirlpool International 2000 N M63 Benton Harbor, Michigan 49022-2692 Mr. Roy...
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Whirlpool/kitchenaid
4 new appliances/9 service calls

Purchased all new stainless steeel KitchenAid appliances. The dishwasher door, no matter where it is adjusted, you have to push it up to close, it offers no upward assist. This how it was designed, for whatever reason, so I need to live with it. The microhood grille was rippled as well as a ripple and a dent in the door. It took 3 technician visits to get a perfect part. They ordered a total of 6 grilles-all had varying degrees of ripples in the stainless steel. I had to settle for a part with...
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Maytag
Magtag is NOT dependable

I bought a Maytag washing machine 5 years ago. I came with a 1 yr guarantee. At almost a year a water intake sensor burned out because there was no intake filter and small particles from the water supply clogged the very tiny openings in the sensor. I had to add a whole house water filter to prevent this from recurring. Recently (at 5 years old) the washer stopped spinning. I find out from the repair man that the problem is a slipping belt in the motor. This problem would have been easy to fix...
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Maytag/fedders
Maytag ditches warranty on what might be described as "bait and switch" strategy

Maytag licensed Fedders Co to manufacture a dehumidifer line (actually produced in China). The name brand in bold letters on the front of these machines reads "MAYTAG". Fedders is now in bankrupcy and upon calling the phone number printed on the dehumidifier (1-866-MAYTAG 1) I was dircted to a call center in Tennessee, apparently retained by Maytag, whereupon I was told that Maytag had no legal responsibility to repair my machine warranty or no warranty as this was Fedders legal responsibility....
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Maytag Neptune Washer
Found Out Washer Is A Fire Hazard, Can Get Nobody To Help Me!

Washer is only 2 years old; it replaced 1 neptune already that was defective. Quit working 3 weeks ago; called the company. They informed me that a part on the washer had been recalled; it was a surge protector that may or may not have been installed on the washer and that if it wasn't on there it was a fire hazard. We had the registered with Maytag and asked why we were not notified about this and were told that it was probably lost in the mail. So this entire time I was using a washing...
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Maytag

Don't buy Maytag. I have a problem with my 6 or 7 year-old oven that neither the web site nor the owner's manual addressed. So I went on live chat and they tried to sell me a one-year extended warranty for $329.95. Guess what: for a little more than twice that, I can buy a new range/oven. Lasting about 6 years is unacceptable; denotes a shabbily-manufactured product. But the real complaint is what appears to be the systematic use of consumer help chat to sell extended warranties at obscene...
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Maytag

Purchased a $1200 Maytag front load washer from Lowe's in Stillwater MN with the sales associate stating how dependable Maytag's were. The bearings failed in 2.5 years with minimal usage and were told the repairs cost more than the machine did new. Maytag and Lowe' told us tough luck sucker. We are now learning there is huge bearing failure of Maytag washers in less then 2 years. Very high end appliances that to not last and are being misrepresented intentionally by retailers and Maytag...
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Maytag
Won't Replace Defective Oven Only 5 Months Old

I purchased a Maytag gas range 5 months ago. It has never worked properly. It won't stay hot after it preheats. I have had parts replaced on it 3 times, one part has been replaced multiple times, and Maytag still will not send me a new range. Two service technicians from A&E (the company Maytag sent out) have told me that the range is unrepairable, yet Maytag still refuses to replace it. Don't buy a Maytag product. I got a lemon and they refuse to make it right....
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Maytag Corp
One Crumby Little Light Bul

I purchased a Maytag Microwave the end of October, installed it thinkiing it would be good for several years. Nope. Light bulb that illuminates the range burners burnt out. After a half a day running from one store to another,11 in all, I have discovered that the only place I can buy this little 2" light bulb is through Maytag. They will charge me the price of the bulb plus FedEx ground shipping and it will take 10 days to two weeks to get here. So for the next few years, everytime the light...
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Maytag Whirlpool
Dryer Cabinet Defect

After sending 6 return-receipt requested letters to the following Maytag VIPs, I have never received the courtesy of a response. Posting the complete record of my correspondence with Maytag regarding a defective dryer. Read from bottom up to follow chronology: January 20, 2012-Mr. Jeff M. Fettig, CEO Maytag 2000 N M63Benton Harbor, Michigan 49022-2692 Ms. Kirsten Hewitt, Senior V.P.Corporate Affairs, General Counsel Whirlpool International2000 N M63 Benton Harbor, Michigan 49022-2692 Mr. Roy...
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Maytag Neptune Clothes Washer
What a joke!

I have a four year old Maytag Neptune washer that has a worn out spin bearing and I am looking at anywhere between $500 to $700 dollars of repair because it is such an involved repair. After checking on the web, this is a very common compliant about Maytag's Neptune. Maytag customer service--what a joke--only could offer me a 15 percent voucher the purchase of a new clothes washer--what arrogance. Maytag engineers must know of this flaw. I checked Consumer Reports and they rate the Maytag...
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Maytag Neptune MAH4000AWW Front Load Washer
No spin due to 12002535 wax motor failure

I have a Maytag Neptune MAH4000AWW front loader and the washer quit spinning the clothes. When the cycle was over the clothes were still very wet. In addition, the door locked light on my machine would not come on. After researching this failure I discovered that there were a lot of Neptune owners that had the same failure and that there was a class action law suit against Maytag for this and other problems on this machine. I fixed my machine by purchasing an R11 & Q6 12002535 wax motor...
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Maytag / Icd20 French Door Bottom Freezer
Defective refrigerato

The control panel on the left door of my Maytag Ice20 French Door Bottom Freezer went berserk--all the lights starting flashing and the water/ice dispenser door started flapping. I researched this problem on the web and quickly found a huge number of complaints from other consumers with the exact problem. Apparently the problem is so widespread, the Maytag/Whirlpool company is providing a free replacement control panel and in some cases free installation even after the warranty is out. This...
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Maytag Gas Dryer
Product failure

Purchase a Maytag dryer 2 years and 2 months ago. The dryer stopped working. Had Sears out to take a look and they took the dryer apart and found that the outer drum had a six inch crack in the drum. Likely a manufacturing defect that finally got so bad the dryer failed. I called Maytag and they did NOTHING. Thought it perfectly acceptable that a two year old dryer failed by a larger crack in the outer drum (the one that is outside and not visible unless it is taken apart). I will NEVER...
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Maytag Front-Load Washing Machine
All I want for Christmas is a working washing machine!

A copy of email I sent to ABC, Dear ABC, I am hoping you can help me with a problem. My Maytag Frontloading washer was purchased in Feb of 2006, broke down Oct. 13th 2007 (for the 2nd time) while I was washing a load of clothes. I called the maytag repair man who came out on Oct. 29th. My clothes at this point had been stuck in the washer for 2 weeks. He tells me he has to order parts and they won't be in till Nov. 30th, because they are on national back order. He also can't get the door open,...
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Maytag
Terrible quality product

I purchased a Maytag refrigerator in September 2005 along with an extended warranty serviced by GE Protection. My refrigerator failed in August 2007. Since then it has failed 4 more times. GE is refusing to replace the unit stating that their contract reads the same part must fail 3 times within a 12 month period. Each time they come out they replace a different part. They insist on using A & E Appliance repair and won't allow me to pick someone else. A & E does not give me a service...
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Maytag
Terrible quality product

Just purchased (1 day) and the ice maker stopped turning the auger. I suspect that the ice sometimes catches on the dispenser orifice and prevents the auger from turning which caused too much strain on motor and burns it out. Will wait and see what the warranty technician says. I have a bad feeling about this fridge. Had a Maytag washer which also turned out to be lemon. Had to replace a resistor with higher capacity since all the replacement boards kept coming with the same under powered...
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Maytag
dishwashe

I have a 10 year old Maytag dishwasher that quit working. I called the appliance repair person who replaced wires inside the machine that had melted together, He said that it had been originally wired incorrectly and he sees this often. Most people just go buy a new dishwasher. I paid approx $110 for a repair. I think this is a planned obsolescence. That is a fraudulent business practice....
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