Site: www.massageenvy.com | Found 34 reviews / complaints

Massage Envy

On 12/29/12 I went to Massage Envy as I was given a gift card for Christmas. I joined the membership and agreed to 54.00 being taken out of my account each month. I live over 60 miles from the facility and became aware that I would be unable to get the massages on a monthly basis. I asked if I could cancel my membership due to the long travel time. They said yes and I would have to complete a form. When I noticed my account it showed 59.00 was deducted rather than 54.00 that was on my account....
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Massage Envy
ALL Lies and in that ORDER 251-316-3100

Massage Envy has made my first and probably last massage experience horrific. The manager was full of lies and deception. I was told that i wasn't being signed up for a contract or any kind of subscription and i could cancel my membership at any time. Lies!!! i made an appointment and couldn't make it due to a family matter and they charged me the full service price anyway and i was never told anything about a no show fee. then when i called to talk to the manager she said the girl who setup my...
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Massage Envy
's horrendous cancellation process, ridiculous restrictions for services you've already paid for and cheating each session by at least 15 mins of the promised time Houston, Texas

Massage Envy charges a $59 monthly membership fee for 1 massage per month (If you don't use it in that month, they accumulate). I called to cancel my membership and thought I had successfully done so, but realized that my credit card was still being billed $59 per month. I called to complain and found out you have to go into the store to cancel. At that point I had around 10 that I had paid for but hadn't used. Before getting pissed and writing a letter, I came up with some ideas to whittle...
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Envy Massage

They proposed sign contract Be afraid membership only 2 way cancel it you move more 25 miles nearest office or doctor prescription I does not fit the conditions They built their business on taking away money and help them in the banks credit sistem score if you do not pay they give information credit burau///////////////// they sell franshiza and ocupaed all main towns every month you will pay 60$ for what??? They simply billed my credit acc I cant out membership swindlers intrusive membership...
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Massage Envy Craig Ranch
Essel Group, Veria, Massage Envy, David Humphrey Shady Business Tactics - Verbally told one thing by employees - Fine print in contract says another.

Well folks, I just found out that I am stuck in a binding contract with Massage Envy for the next year. I asked the girl at the front desk if there were any cancellation fees, or fine print regarding cancellation that I should be aware of and she told me no. When I signed the contract I was under the impression, based on what the front desk girl told me, that I could cancel at any time (I consider what I was told a verbal contract that precedes the written contract). Turns out that is not the...
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Massage Envy Spa Richmond VA
Massage Envy Spa Richmond Virginia Lies, Deceit, Incompetent, Mediocre Service

Front desk staff is rude, they lie, and keep you on hold for years before you reach someone. When you finally do reach someone, they lie and say they are the manager. When they are not. They do not work with you. Corporate is no better. Even the higher ups are rude, and do not listen to the consumer. I can no longer afford my membership and all they can do is "freeze" my account. In my preferred location, the front desk staff consist of little girls (likely mid 20's) who have not one ounce of...
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Massage Envy of Alameda

These guys are amazing. Don't sign the contract until you have read the online reviews on them. They only care about your money and once they have it you are at their mercy. They have a lot of stipulations regarding how you can use the service that you have paid for and are not willing to work with customers that have a fair amount of pre-pays on their account. The only way to use the service is to keep giving them money. If you use them, don't ever get behind in using your...
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Massage envy
Charge me 24.95 for my cancelation I made 2 days befor the appointment

made a appointment for a massage on 7/3/2012 by e-mail for 7/6/2012 email on 7/5/2012 2 times a cancellation. they said they never received it showed them the email but they still charge me 24.95 for no show i sent the email back from the email they sent me the oppointment they did receive it but mark who is in charge still rip me off buyers beware...
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Massage envy
How I got out of my contract

2-2010 I saw an ad for ME on the Internet for a 1 hour massage $39. Made appt for a cranial massage as my head and neck had hurt for weeks. The massage was a waste of time (10 min to change, 10 min consulting and only 40 min actual treatment). As I was leaving the hard sales pitch began. I was told if I don't join for a year the cost was $79 that day not the advertised $39. The lady told me what most people do is join and pay $39 then cancel my membership before my first appt as a member. Long...
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Massage Envy Spa in Valencia
Two years ago, I signed up with them, and then I decided to cancel my membership because there services was not good. When I cancelled they said, I need to notify them one month in advance. And so I d Internet

Massage Envy Spa in Valencia, Ca is the most unprofessional business institution, I dealt with. Two years ago I cancelled my membership because service was not good and horriblle especially there reception staff. When I called to cancell my membership, they said I can not do it unless I informed them a motnh before. And so I did! after that, they kept charging my card thats why I have to cancell that credit card. However, they were able to charge me at least two massages, that I never went to...
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Massage Envy
Failed to uphold their obligation, when I signed waiver after unemployed, 6 months period,charged anyway to card

I really enjoyed the service for the first few months I had the membership. Was somewhat like other massage therapy providers I've been to before, never have had a membership before, which was why I held off until late 2011 to finally try them, from a referral of a friend to give a try. I have had well over 75 massages over the last 15 years. Never had any circumstance like what I've encountered with Massage Envy, to be honest. I have, in the past, been charged for being absent for an appt,...
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MASSAGE ENVY
RIPOFF BUSINESS PRACTICES

Massage Envy sells memberships. For a monthly fee you receive one massage per month. If you do not or cannot use your massage in any one month, they accrue. I travel quite a bit so my monthly massages accrue. After banking over 14 massages I put my membership on travel hold. When I returned and tried to book a time, they informed me that I had to take it off travel hold and pay the last month's membership fee. Which means that I am not using any of the ones that are accrued but purchasing a...
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Massage Envy

I was given a gift certificate by employer. On Saturday at 12:30pm I called make an appointment. They said they had an opening at 1 or 1:30. I said, great I'll be right over. They said they needed a credit card to hold the appointment. What? it's a gift certificate. I said no. They suggested I come in but they can't old the appt. I arrived at 12:45pm. They said the appointment was taken. I said why do you need a credit card to make and appointment. That's there policy. In case you don't show up...
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Massage Envy
Massage Envy took money with NO authorization

My daughter offered to pay for a one year massage program for me, I was unemployed and needed a lift. That is where the nightmare began! After the first time they called and demanded a payment for services not rendered I started reading reviews! Well the year is over, I verified and verified that it was canceled and today I was charged for another month. My account would have been overdrawn had I not caught it! I filled out the cancellation paperwork 6 months ago, called 4 times to get a copy...
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Massage Envy
Contract requires using all paid for massages to be used before you can stop the monthly fee and yearly contract Queen Creek, az, Gilbert, az, las Vegas, nv.

I paid monthly on a one year contract where I received credit to use one massage per month paid. I honored the one year contract and had 3 1/2 massage credits. When I cancelled at the end of the year contract, I was informed I must use all of my credits within 30 days or they will be lost.I recognize this was on the contract, but what a short term thinking business strategy.I think we all expect to receive what we have paid for.To have a contract that essentially is tough luck if you don't use...
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Massage Envy
Massage Envy Lenexa/Shawnee They will take your money even AFTER YOU CANCEL!!

I called in to cancel my membership. They wouldn't let me. I had lost my job and they wouldn't even put my account on hold EVEN THOUGH I had already completed my year membership. They continued to accrue charges and hit my credit card with $147 in charges once I had enough space for them to charge. Thus, overextending my credit and maxing out my card without giving me notice. When I called in- irate, the manage "Misty" was rude and condescending. She proceeded to tell me that she had "never...
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Massage Envy
Renton Landing (WA) location "Tammy" and "Essence" seem to be in cahoots with each other giving customers the run around at this location. They charge your credit card and then one promises to take it off file while the other one

"Tammy" and "Essence" seem to be in cahoots with each other giving customers the run around at this location. They charge your credit card and then one promises to take it off file while the other one then calls you back and says "we can't do that.." When I talked to Tammy to get the manager's name, she told me it was "Jackie" and that she was "out" and could return my call later today and possibly refund my credit card which I did NOT authorize them to charge. Then I get a call back from...
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Massage Envy
Massage Envy Spa, Massage Envy Franchising, LLC. Deceptive Sales Practices

I, like many others here were scammed into a membership with this company immediately after receiving my first massage. It was not explained or even mentioned to me that I would be obligated to pay for 6 months of massages without an option to cancel. I have created a website at for others to submit their complaints and find out more information....
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Massage Envy
Cancellation process is difficult

I too have had a similar problem when trying to cancel a membership at Massage Envy in Suwanee. The Suwanee and Cumming locations are owned by the same franchisee. At first I called to cancel and was told it would be cancelled however I was given the same 30-day wait The next month after the wait I was charged so I contacted them. They told me this time that I had to come in to the location that I had signed up with to cancel my membership and that it could not be done via email or fax. It sure...
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Massage Envy Davie Location
Amanda Tried to charge me a cancel fee for something I never agreed

Amanda is a complete scam. I called to make a apt for a facial and a massage. Unfortunately, I was not able to make a partial of the apt and called in to change it. She says we told you ahead of time there will be a cancellation fee of HALF of your apt. I explained that no one ever said this to me and the people I spoke to sounded drunk when I called in. She says well if you come in or not I am going to charge you anyway because I have to pay my employee's. I have called american express and...
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