Site: www.magicjack.com | Found 278 reviews / complaints

Magic Jack
Ripped Off & Terrible Customer Service

I was charged Jul 2, 2010 for a Magic Jack and never received it. In August I phoned several times and talked some of their 'top' people and one supervisor who promised they would refund my money. I have never seen it now five months later. Why can companies not be respectful of the public potential customers? Why do they have to rip people off? I am getting to hate dealing with companies online now. It is such a pain to to be treated so rudely. There is no place to go it seems to be an...
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MagicJack Phone Company

I got my repaid magicjack for 5 years and I have spend almost $200 for this jack. I ask magicjack online representative before I order this jack if I will be able to port my Vonage number they told me I can. When I tried to port my number from Vonage to Magicjack it does not allow me to and since 14 months I have been following up with magicjack online chat customer service representation(As Magicjack is a Scam company they don't have any direct phone customer service number)every time they...
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MagicJack Phone Company

I bought the service for 5 years, paid in full, for services that included 911 emergency location services. MagicJack now wants $80 a year to supply the 911 services I already had included in my origional purchase, and thats $400 more on top off the $120 purchase I made. You cant call them, they only accept a online "chat" in which the can not do anything, at all. How can the get away with now charging for services that were included and paid for already? And charge a fee thats 4 times the...
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Magic Jack
MagicJack Would not easily refund service that never worked consistently. Internet

I paid Magic Jack about $31 for its one year service. After spending over an hour with at least 3 of their chat line specialists, it still would not work consistently. The problem was not my telephones nor my computer. Despite my best efforts to resolve since I really did want it to work, and despite Magic Jack's 30 day guarantee, customer service agents would not refund the money even though I was well within the 30 day period. Instead, customer service said something to the effect that they...
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Majic jack
Rfsd rmval of bankcard

Wed, Jan 4, 2012 12:57 am 1 2NDYR1992-AUTO Gold Plan/2nd Year Auto Renewal 19.95 19.95 01/07/2012 1 REGULATORYFEES4.8 Regulatory and Compliance Expense 0.96 0.96 01/07/2012 &&&&&&&&-- ORDER TOTAL: 20.91 Your credit card will be charged on or after the following date(s) for the amounts listed below. 01/07/2012 20.91 I did not plan to renew my service just yet..you gave me one hour to reply, and send me this email in the middle of the night while i am sleeping. If...
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Magic Jack
Updated my service & charged me without my knowledge or consent

I purchased a Magic Jack internet phone, originally $40.00 for the Magic Jack with the phone service for 1yr. When it came time to renew, we had to purchase another Magic Jack because the other one stopped working. I rec'd an email @ 1:37 this am 3/7/12 to inform me that they were automatically charging my bank account for $31.97 for renewal on 3/10/12. I never gave them permission to automatically renew my service & when I originally purchased it was supposed to be $19.99 for the whole...
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Magic Jack
Does not work, Support did not help, no refund on a 3 year service contract prepaid - rip off multiple

Tried Magic Jack installed fine, but the audio was echoing. Did not use much. Then when in an emergency tried to use and they wanted me to sign up again. Woulkd NOT WORK unless I signed up. Signing in did not work. Reinstalled, unplugged etc... no dice. Spent an hour on the phone with 2 live support. They just wanted to remotely access my computer after an hour. I was 9 months into a 3 year contract I had bought at their site. But no refunds. Because you could only get a refund for a 3 year...
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MAGIC JACK
BOUGHT A PHONE IN OCTOBER 2010, 3 MONTHS LATER SERVICES SUSPENDED. THEY ARE ASKING MORE MONEY

I bought a Magic Jack on October 25 2010 and today, January 21st 2011, my device was disconnected because they want me to pay for a magic Jack of 2008 because it ressemble my account. This is a phone company without a phone and I spend 2 hours chatting with this rep who just copy and paste the same thing most of the time: " Well we need you to pay for the 2008 account" Anybody with the similar issue, please join me for a civil suit in Denver this coming Monday....
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Magicjack in Canada
All my callers are charged long distance rates even from next doo

I'm in Canada and installed my magicjack using their supplied idaho area code.I turns out that everyone calling from any area code and prefix not the same as mine is charged long distance by their phone service.I contacted magicjack twice just to confirm it was correct .I can call out without long distance charges but no one can call me unless they have the same area code and prefix...Hard to berlieve anyone would find this thing useful unless they do loads of longdistance calling.. Now I am...
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Magicjack
Total lack of contact information or customer service follow up not available

I purchased the magic jack so that I could stay in closer touch with my 90 year old mother who lives in another state without using up all of my cell minutes. The magic jack does not work in that particular area code. I have contacted them (you cannot call them or email them you have to chat with them online for customer service) 4 times and each time receive the same answer. 'We will report it to our engineers who will work on it" 2 1/2 months later I have heard nothing, and when I contact...
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Majic Jack
Online Customer Care Canada Phone

MAGIC JACK SCAM! NO CANADA PHONE NUMBER! Before I renewed my subsciption, I had been asking many different online customer cares during that week regarding a Canada phone number. The one I am having now is USA number. All of them told me that you have to renew the subcription first and then add $10 to change to a Canada number. I finally renewed it and for 5 years, mainly because of the Canada #. I am living in Canada and it will be more convinient / economy for my family and friends in Canada...
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Mgicjack
One year warranty includes nothing Tempa or Orlando

Well, magicjack really doesn't fit in any category because it is not really a phone company or internet provider. It is a magnificent invention but the service and promises, watch it. Customer service staff don't no what they are doing and you, customer are stuck. You pay for a year service and warranty, but, you get nothing for your money, but, the privilege to spend many hours on the phone with untrained, uneducated and dumb service providers. So, when you pay for the one two or five years...
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MAGIC JACK
INTERNET, PHONE

I purchased 2 magic jacks and they are not working now. tried to activate them, Lost the address to send them back , went to the website and was unable to get a phone number, any phone number I did get was automated for buyers I tried teq suport and didnt understand how to fix my problem, They refused to give me a phone number so I can call someone, I explained that typing is very painful due to my disaBLilty and talking on the phone would be easier., at first I didnt want to return it, i just...
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MAGIC JACK
Sets up easy ,works well live, then you may find it slows pc start up and messages are garbled

I did a little research before buying. Like a lot of other products, there were good reports as well as bad, but I needed an alternative to the high price per use of my home phone service, and decided to take a gamble. It was delivered quick. It was easy to set up. I called out and had someone call me back.Wow, this is great I thought. Wrong! First, it was annoying that I had to wait for this device to 'activate' itself whenever I turned the computer on, and having gotten use to the amount of...
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MagicJack
Run, do not walk, RUN away from this product.

MagicJack is easily one of the worst consumer electronic products that I have ever purchased - maybe THE worst ever, actually. Terrible, terrible call quality (even on an 18mBps DSL line). Product continuously had to be rebooted and software reloaded in order to work. Had for almost a year and finally switched to Ooma, which is terrific (but much more expensive for the initial hardware purchase). Don't waste your money or time with this product. Oddly enough, unlike other users, I actually...
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Magic Jack , YMax Corp
Cheap plastic that breaks VERY EASILY. No Phone Number to talk to REAL person, only internet chat 'Help' Ha!

MAGIC JACK= IMO...THE WORST CUSTOMER SERVICE DEVICE IS VERY CHEAP PLASTIC. NO BUSINESS PHONE. NO VOICE CONTACT. They have no business phone- all calls go overseas if you're lucky to talk with someone. After 30 minutes waiting in queue the line disconnected. I resorted to their 'live' online chat 'help'(Ha!) and got no help at all. The device is very cheap plastic and breaks VERY EASILY. I requested a replacement. I figured since I paid them for 5 years service in advance their first month in...
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MagicJack
Stop the

Please stop the complaining and take action against MagicJack There is many complains in this website which is a great forum of consumer information. In here many people can find information to make decisions to buy or not buy a product. If you really want to put a stop to the problem or do something more about it please report to the Federal Trade Commissioner. There is enough complaints here and in other websites like this one to have the FTC close MJ or to force them to fix their operations....
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MagicJack
Horrible Customer Service

There is no way to contact magicjack except through "Live Chat". This insures that the people who make decisions do not hear anything bad about their customer service. magicjack is a good product. My 1 year subscription expired in November 2012 and I tried to renew for another year. My attempts failed. First I was told that because I was "out-of-country", my CC could not be accepted. I got VPN and blew holes in that statement. Then they told me that my CC company was blocking the charge. I got...
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