Site: www.JustFab.com | Found 204 reviews / complaints

JustFab.com

This company is so ridiculous. I kept trying to cancel my membership, but you have to call to cancel. Once I got a new credit card, I didn't provide it to them & I thought the problem was fixed. Problem was that I still had one of those stupid credits. So a few months go by not having to deal with the ridiculous company until I decided I should use up the credit. Even though 1 credit is supposed to be all that is needed to get a pair of shoes, it made me put in credit card information for...
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JustFab.com

First off, they advertise free exchanges, but this is not always the case. After a very long and confusing phone call to India (nothing against Indians, just the higher-ups who are providing them with never-ending screen promptings), I finally just said screw it, and I canceled my account. But a couple weeks later, I was still charged the monthly fee. I called, and told them I had already canceled, and after another way too long phone conversation, they finally refunded me the money. Well, I...
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Justfab Charged Me 39.95 For 6Months Without Me Knowing

I joined just fab around november and bought a pair of heels. I didn't like them so i returned them and never logged onto the website again. Today i got an email and i checked what was new, then i saw i apparently had 6 credits, i was like... What the heck?? Is this for real and i usually use my fathers credit card and he got a new account number and card and evrything. When i was going to checkout i saw that they alredy had my fathers new card number and i was shocked. I never entered it. Then...
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JustFab.com

I made a purchase of $119.65 on 8-2-13 and never received the items but my bank account have 2 charges of $119.65 and still no products. I called the company to asked why my account was billed twice. The rep told me to make sure I have sufficient funds. WHAT??? I guess the first approval wasn't evidence of that. Needless to say I cancelled my purchase and was told the pending charges would go back. Nothing done yet...
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JustFab.com

I RECEIVED AN EMAIL TELLING ME I HAVE A $39.95 CREDIT AND MY CARD WAS CHARGED. I CALLED CUSTOMER SERVICE AND FOUND OUT THEY GET 100'S OF CALL A DAY WITH THE SAME PROBLEM!!! CUSTOMERS ARE UNAWARE WHEN THEY SIGN UP THEY WILL BE CHARGED MONTHLY. I WAS TOLD THEY HAVE NO WAY TO ISSUE A CREDIT, YET OTHERS ON THIS SITE WERE ISSUED A CREDIT SO THERE IS SOME WAY EVEN THOUGH THEY LIED AND SAID THERE IS NO WAY IN THE SYSTEM. THEY JUST REPEAT THEY CAN'T REFUND BUT I HAVE A CREDIT AND I HAVE TO SPEND IT!!!...
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JustFab.com

I ordered a pair of shoes from justFab.com in May 2013 and when I reviewed my order a few days later I noticed the VIP monthly charge and I immediately sent an email to info@justfab.com per the customer service website. I requested to cancel my "membership" effective immediately. Now, it is August 2013 and I am still being charged the $39.95. After 2 hours on the phone with customer service today, transferred to two supervisors, they refused to refund my $39.95 from any month and they were...
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JustFab.com

I thought I had bought a pair of shoes and a bag on line ...... no, I unknowingly signed up to a monthly contract of £35.00!!! I am unemployed and there is no way I would have signed up to this. I was very annoyed and cancelled my 'VIP membership' which I knew nothing about. This company is run by a bunch of crooks!! I viewed the site again as if to innocently purchase some shoes - and it was frightening how easy it was for them to get you signed up - who reads the T's and C's when buying a...
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JustFab.com

I was unknowingly signed up for a monthly shoe club. I called numerous times to be cancelled out of their program and was denied. My bank got my money back for me but I was eventually charged by this company again. I went as far as closing my credit card account and opening a new one...I was STILL CHARGED on my new account number. I want to be removed from this "membership" immediately! My bank told me they can block JustFab.com from charging my account for 15 months but after that I will have...
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JustFab.com

An unauthorized charge of $39.95 was taken from my account on the date of July 13 @ 8:30am. Even after clicking SKIP MONTH OF JULY on their website-my account was STILL CHARGED! After placing a call twice with Customer Service and was told a Refund would be issued I still have yet to receive a Confirmation whatsoever. I'm afraid once I decide to cancel there will be issue with that as well!...
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JustFab.com

This is the 3rd time I've been charged after cancelling my account with JustFab.com, they continue to charge me 39.95 for the past 3 months. Every time I've tried to call I could never get through. I went to my bank to block any of their transactions from coming in so hopefully that works. I've only purchased a pair of shoes from them once and they still continue to charge me....
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JustFab.com

I've been the victim of a scam by JUSTFAB. I ordered an item in December 2012, and the company claims we have entered into an agreement whereby they debit £35 every month just for being part of the website, a VIP membership. This was highly misleading and up until now they have charged me £245. I've just noticed it with paypal and cancelled the account, but it is not possible to cancel via JUSTFAB. I spoke online with a representative who claimed I can only cancel by ringing them. I did ring...
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JustFab.com

JustFab is a deceitful, scamming business. It makes money by tricking people into letting them repeatedly charge their credit card. It makes itself look like a website in which you make a one-time purchase. There are no obvious indicators on the website that JustFab is a membership club. Once you choose something to buy, after you give your payment information, there is a small checkbox that says you "agree to the terms the JustFab VIP membership program." If you don't check this box, you can't...
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JustFab.com

In April of this year i purchased a bag from justfab, i actually loved the bag tho i never use it much bc im always working and never go out, i completely knew about the "skip the month" they had and march i decided to skip as i had no interest in getting anything. June came along and i skipped again on the 2nd of June, and days after i have my husband asking me what i bought that costed 39.95! I was tooken by surprise bc i knew i skipped just like i did in march, i call the company and told...
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JustFab.com

After the 5th you can no longer skip a month and I am a busy college student who gets busy and forgets to cancel this month. One time I attempted to cancel they said I wouldn't be refunded. So I was forced to stay. This time they attempted to get me to keep it. It's like no matter what you say, they won't cancel. I just want my account closed and my money refunded....
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JustFab.com

The WORST online shoe company EVER. I have never had such a hassle with a company in my life, and online one at that. I was unaware that after purchasing one pair of shoes that JUSTFAB.COM keeps your credit card information and charges an additional $39.95 as a"store credit" In order not to get charged you are told you have to call or go online to "skip the month" What a hassle. So I was stuck with a credit that I absolutely did not want or need. So I ordered a pair of shoes they looked...
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JustFab.com

I ordered a pair of shoes over the phone. Months ago, and just looked at my bank statement and they took $39.95 or more. I called the customer service to get my money refunded, the first time I called this woman said there is no way to refund because I clicked the terms & agreements. Heres the thing I ordered over the phone, how did I click something over the phone? Its impossible. Then I called a second time to see if I could talk to a Supervisor and a guy answered and said the same thing...
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JustFab.com

I bought a pair of shoes and than i reguested my account to be cancelled. All of the sudden I see a charge on my card of $39.95 from justfab.com and they won't refund since "per they policy" once I purchased something from them I became VIP member and I'll get charged every month if I don't skip the month. Total scam. I'll report it to my bank to get my money back and change my card. Stay away from them!!...
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JustFab.com

I had the hardest time talking to anyone that was kind here at "JustFab" WORST SERVICE and PRODUCT... I won't return anything because then I just have to buy something else.... I have spent HUNDREDS of Dollars on this website and I haven't found ANYTHING satisfactory ex) jewelery, purses, and especially shoes.. Every person I've talked to/ been in contact with has no idea what they are doing, ESPECIALLY the last lady I talked to. SHE WAS SO RUDE (May 24th/2013), She actually told me that if I...
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JustFab.com

I made a purchase two months ago. The next month they charged me 39.95 for a "membership" fee I called about this and they responded with "You should have read the fine print" however they still gave me the refund. As soon as i received it I cancelled my account several times all of which were unsuccessful. This month I received the similar charge of 39.95 so I figured I'd use it to buy something. When I tried this it said I apparently skipped this month so by all rights I shouldn't have been...
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