Site: www.ista-NA.com | Found 6 reviews / complaints

ISTA North America
2 Bedroom 1 Bath=Really High Charges

We live in a 2 bedroom 1 bath condo. We moved in April 2nd 2011 and we have been charged relatively the same amount each month. Which makes me wonder if we are being charged by meter or if it is controlled? We have been charged Admin Fee W/S (water/sewer) $4.00 Admin Fee Trash $0.25. Trash Service is $11.52 each time. Water & Sewer Service has been going up a few dollars each month. And if payment is late there is a $5.00 Late Fee charge. Not to mention if you pay online there's a $2.90...
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Ista
Ista-na, Jacksonville, utilities water sewer and trash company ista charging fraudulant late fees

ista, jacksonville name appear on utility bill. This company is clearly involved into fraudulent activities by eliminating online free payment option and forcing customers to send physical checks through stamped mails. I sent them check twice and they say they did not receive either. I called and explained them that customers are at a loss when you went backward by eliminating free recurring payment option but the customer service said WE CANNOT REMOVE THOSE CHARGES. It was unbelievable to hear...
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ISTA
HOT WATER RIPOFF

i live in a multi-unit apartment building. the people who oversee the property hired a company called ISTA to collect the utility bills. (heat and hot water). well they do have meters to monitor the heat but not the hot water. so ISTA uses a system they call" RUBS". they say its the only fair way to do it since there are no meters. some apt. have 1 person living there, others have 5 or 4 people. ista has no idea of who lives in the apts. SALLS who manages the apt. building, might rent an apt....
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Ista North America
Water, negligent, scam

About a year and a half ago our water & sewage bill started to climb, so we took precautions to watch our water usage (we live in a 2bed 2bath apartment and there are only two of us). When the bill topped $190 for a one month period I called exasperated asking what, if anything, we could do to lessen the bill, explaining that we are using less water than ever before and being billed about quadruple what we had been billed in the past. Long story short there were no leaks, the water meter...
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Ista-na
Ista bills, iista-na, or ista north america scaming me and other residents

I moved in to a two bedroom, one bath apartment. And the bills started at $50. They are now $70-$80 . Its just me and my wife. We used to live in the same complex with roomates. It was a 2 bedroom, 2 bath apartment. And 4 people living there. and the bill was only $30-$40. When I go to the property manger says she fixed it the first time and lowered it $20. The next month she did the same thing. But this month she said call the company. The company number just keeps ringing or just hangs up on...
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ista, North America
fees!!!

Hi All,I live in Irvine, CA.Any city that outsources their utility bills to ISTA should be embarrassed.ISTA has the worst customer service and also charges $3.50 fee to pay online!!!!!!!!!They have a website from the 80's.They also charge late fee of $5 if you do not send your payment about 3 days after you receive your bill in the mail!But they definitely give good kickbacks to the Mayors who hire them!...
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