Site: www.ecigsbrand.com | Found 251 reviews / complaints

E-Cigs Brand

I have never ordered anything from this company. I was supposed to get a gift and pay only shipping. I surprised to see that the price was 75 euros. But the worse is that they continued and again, without me accepting anything, they took the same amount from me. I have an invoice but they did not put the price !!!...
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E-Cigs Brand

Was enticed by an online add to try the brand for $4.95 cents. However, two weeks later they shipped a refill order for 99.95; charged my account without my consent. Contacted their customer service and was told I could send it back and Shipping and handling charges are non-refundable. What a scam!!!!!...
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E-Cigs Brand

when I ordered the E-cigs for $5.99 and I saw a quick flash across the screen of my computer for $9.99 I figured I was in trouble. I immediately called this company to make them refund the $4.00 they had just tried to scam me out of. At this point the person on the phone started trying to sell me this, that, and everything else they are trying to sell. As I kept refusing everything and the person kept getting pushier and pushier I finally put my foot down telling the person I had never had...
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E-Cigs Electronic Cigarette

about 2 months ago i also ordered the starter kit on their website,i did read where they would bill me the full amount if i wanted to keep it (which i did / it's helping me), but i didn't read the part where they would tap my account on a monthly basis. i called two different numbers(1-887-647-3625/1-887-766-5306),both numbers have been disconnected. i called a number posted by investigator on this site, a lady named "mary" could not find any info on my acount(ALL THE SAME INFO USED TO...
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E-Cigs Brand

je recois les recharches chaque mois mais je ne fume pas je vais retourner ces marchandises grace a un code RMA la societe a annulé mon adhesion ce jour ( confirmation par mail ) j espere etre rembourse je vais faire opposition sur carte aupres de ma banque merci de vos infos...
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E-Cigs Brand

This company is scamming people both in the USA and here in the UK although USA based, I am a disabled man in the UK and I told this company on the phone when I purchased a not so free trial that I did not wish to be put forward for any other purchases apart from the trial at the post and packing cost, the sales person on the phone agreed and took my credit card details for the post and packing only, next thing you guessed it I have been charged more money from my card for more products I do...
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Ecigsbrand.com
Ecigs debited my account for something I did not order.

I was on line and an advertisement popped up. It was for an electronic cigarette and cartridges for 9.99. I checked my account and found out they not only took the 9.99 but they stole 99.99. I immediately called my credit card company and the ecigs company. At that time it was pending and both companies stated I needed to wait until the transaction was posted. Well it's posted and I took steps to close that credit card and open another. When I called ecigs today they stated they sent me...
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Ecigsbrand
Smokestoponline.com us 'free' starter kit at $4.95 s&h ended up costing $62.30 consequently overdrawing my account plus $38.34 for insufficiant funds

i received an email offering a free starter kit so i signed up when i got to the end of the sign up it wanted $9.95 for s&h so i erased all data and closed out the next day i received a phone call telling me they didnt get my credit card info to which i replied no thank you im not paying $9.95 s&h. i was then offered $4.95 s&h which i stupidly agreed. After reading the fine print i learned i had to cancel in 15 days to avoid an automatic 'refill' shipment,BUT if i cancelled before...
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Ecigsbrand.com
I was ripped off by Ecigsbrand.com!! I applied online & it said I was lucky that there were still some specials left - $4.95 s/h instead of $9.95. I filled out the required form online.

Ecigsbrand.com I'm just another person posting a Rip-Off about this company. I ordered online with them, a pop-up box said a Special S/H discount charge was still available for only $4.95. Ha! My card was debited $9.95 as I later found out... oh trusting me! I did receive the intro package & was pleased with it. I thought that when I was ready to order refills I would do that on my own - once again oh trusting me!! Then an email came saying my new shipment was on it's way & my card has...
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E-Cigs Brand

I read the fine print after ordering the starter kit that said just pay 9.99 for s&h and called immediately before they even shipped the product . I asked to cancel because I read the fine print that is located in the terms and conditions at very bottom of page and said I would be billed 99$ and the 79$ plus s&h so I asked to cancel and it took me 20 minutes on the phone talking to someone I could barely understand and had to literally tell the person 9 times I wanted to cancel due to...
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E-Cigs Brand

Paul Humphries, (Personal Information Removed). tel. (Personal Information Removed) This is the second time I've rang E-cigsbrand to cancel any further supplies of replacement cartridges. Each time I've been told that the next postal delivery had already been started and was to late to be stopped and would have to be paid for even-though the dispatch date is in two days time the Aug24th according my records and bank details. It would seems to be more difficult to stop E-cigs than to stop smoking...
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E-Cigs Brand

They offered me the starter kit for $24.95 and would bill me every other month for refill cartridges. They charged my account $129.00 and never sent me the cigarette!! I keep getting monthly refill cartridges but still no cigarette!!!I talked to a lady who said to check with the post office, so I did. No package was sent through that post office for me. They sent no invoice for me to contact them back and are not advertising so I can get that phone number again. How can they get away with this...
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E-Cigs Brand

They didn't tell me this: Membership Terms and Conditions: If I enroll in the refill Membership program I am agreeing to be charged $99.99 in 15 days for the kit I received plus a 10-cartridge refill pack, and 79.99 S&H each 30 days thereafter for a new 10-cartridge refill pack. My credit card will be billed and my shipment will be sent automatically at those times. Refill shipments will continue until I call to cancel my Membership at 1-866-830-2464, open 24 hours a day, 7 days a week. I...
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E-Cigs Brand

I signed up for a "free" trial pack of the e-Ciggs with my cost being shipping and handling and I received two boxes of 5 cartridges. The next month I received 2 more boxes of cartridges. I never did receive the battery part of the e-Cigg which makes the useless.I wasn't concerned at first because I did not see any charges on my Credit Card. I don't always look at all the charges on my Credit Card so I did not see the $83.89 dollars that was charged to my card each month until I caught it...
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E-Cigs Brand

after buying starter pack offer postage only paid i was sent 10 cartridges for 73.90 . i emailed customer support said that i would order if and when needed.didnt recieve any the next month but the month after that i recieved 10 cartridges for 54.40. i have e.mailed customer support again.awaiting reply...
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E-Cigs Brand

One of those online things where you are given offers. This one was for electronic cigs. sampler for cost of postage $4.95. The sampler arrived, minus a few things that should have been in the package. Less than a month later this charge $109.67 turned up on my debit card. I didn't see any mention of a charge like this when I accepted the offer of the sample pack. When I call the number listed I am either put on hold forever, haven't spoken to anyone yet. Or I am disconnected. Had to go to my...
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E-Cigs Brand

I ordered an ecig starter kit and 2 packs of 5 cartridges the battery only lasts for 4 hours and the cartridges do not last. They say one cartridge is equivalent to 30 cigarettes not with my experience some cartridges i only got 10 or 15 draws and the most i got was 130 draws on one which is equivalent to about 9 cigarettes not 30. I have requested a refund from this company so we will see what happens....
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