Site: www.dermpure.com | Found 38 reviews / complaints

DermPure

I received a random bottle of Garcini Slim System in the mail from this company even though I never ordered or even heard of this product. They somehow obtained access to my debit card and charged me $4.95 and said they were going to also charge me 39.95 for a membership. They told me I'd have to ship it back if I didn't want to be charged the 39.95. They also said I'd have to pay for not only the shipment they arbitrarily sent to me but also the fee to return it. This company is a total scam...
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DermPure

Took up free trial offer that was on Facebook to try Pure Collagen and DermPure for $1.00 each for a month. Summitted order 27 Aug 13 and received goods 6 Sept 13 and then on the 9 Sept they took NZD147.00 (US$120.00about) from my account and then took a further NZD$187 (US$140.00). I cannot get any sense out of them offered me $80 which I thought was a full refund but seems that its not when I converted. Have not opened bottles and have offered to return for a full refund. Phone numbers for...
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DermPure

I received a box in the mail with a collagen face serum, which I never ordered and I've never heard of this company. The order form inside did not indicate someone had bought it as a gift for me nor did they indicate it was a free trial offer or list a price, which is rather suspicious. I found they did charge my credit card $4.95 and reported this fraudulent charge to my credit card company....
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DermPure

I received a package that I didn't order. I had to call and stop the charge and have a new card issued. They are testing your card for lower charges, if it goes through, then they increase the amount to 89.95. If you get a package that you didn't order beware!...
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DermPure

This company is extremely unethical and fraudulent, cant believe they are still trading! I have called the company 3 times from Australia in the last 30 hours. Each call centre operator has not been able to give me a suitable resolution so each time I have asked to speak with a Manager and they say there are no Managers in the office and the last person I spoke to - Ron (employee no 114 apparently) said the manager is in a closed door meeting for 3 hours! The first lady said a Manager would...
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DermPure

I requested trial size for collagen Face Serum and gave my credit card number for shipping. I tried to call to request a cancellation but the telephone number they listed was not in service and the telephone number given on their customer service was not complete. only 9 numbers instead of 10....
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DermPure

I placed a order on face book just for a trail cream at the price of $3.00 and gave my credit card details then three dollars was take out and now two weeks later they have taken a further $160 out? With out my concent and no goods?...
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DermPure

I ordered a monthly free trial of Instant face lift. Unfortunately I gave them my credit card details to pay $6.50 for freight. They have since charged me $146.13 for 'Cell4Skin' (22/7); $164.73 for Desmapure (26/6) & $146.12 for 'Cell4Skin (21/6). I never gave them authority to do this and would never have allowed this to happen as the prices for their products are ludicrous!! This is daylight robbery and a complete betrayal of trust! Please advise......
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DermPure

I received the sample items in a box that was unsealed with the three items rolling around in the box. I was afraid to use the products because of the way they were delivered (the box was not taped up at all and the items not secured in the box). I promptly returned the items (I verified they had been received) and knew I would be responsible for the postage. My account was charged $4.95 and $7.95. I understand the $4.95 postage and handling charge but no one seems to know what the $7.95 is...
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DermPure

i never do those trial things - have seen how they rip people off. this one was a "free gift" after some survey - arrived with no paperwork saying anything about any trial - then i saw theyd charged my credit card AUD$160!!! have now talked to them at least 6 times and they keep hanging up on me....
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DermPure

Responded to a deal on Facebook for a sample trial of a beauty cream products for US$3.95 and US$15.00. and a free product Received products and 17 days later I found I was charged US$147.41 on my same visa card without my approval....
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DermPure

I ordered a trial sample of their Pure Collagen and just received my credit card bill. On 3 ocassions they have since deducted further funds from my account to a total of $340.83 AUD instead of the $3.95 USD they said on their site. I want my money back and would like to know how to go about this....
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DermPure

Advert on facebook which I logged onto advertising face cream, I ordered the product which was for a trial period at a cost of $3.95 US and expected to be billed no more than $6 or $7 NZ dollars. I did receive the products 2weeks later however the credit bill was $147.41 US or $192.29 NZ dollars!...
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DermPure

I signed up to get a sample of Dermpure's product "Instant Facelift". I paid a fee of around $10 for it and it arrived yesterday. Today there has been a withdrawal from my account of $142.50 which I did NOT agree to and I want my money back. NOW....
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DermPure

Ordered sample of product through Facebook advert on 9th June. Charged for postage $7.81. No sample arrived BUT unknown to me in their terms and conditions which I have read after placing the order there was a 17 day free trial. On the 20th June my visa card was hit with $173.01 from this company AND I STILL HAD NOT RECEIVED THE SAMPLE. Trying to contact this Company is near impossible. ITS JUST ONE BIG SCAM SO DONT GO THERE. I have filed a complaint with my Visa Card company to see if...
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Dermpure Pure Collagen

I ordered a trial of Dermpure I did not sign up for a club and Idid pay for a trial month I can't stop it coming and there is no NZ number I have tried to contact them but o contact details I have now had 3 lots come through Very tiny amount and a faulty tube prevents cream coming out I want this to stop...
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