Site: www.avg.com | Found 86 reviews / complaints

AVG Technologies USA, Inc.
AVG has outsources technical help to Philipines - they just read script

Ever tried to call for technical support from AVG? Wel,, you won't get any. Theyu out source to an answering service in the Philipines to a bunch of idiots who read from scripts and have no experience. Then they try to avert you to one of their partnering companies to have you computer fixed, for a fee of course. I'm upset because I purchased their anti-virus software only to get a virus and they refuse to do anything about it. read the chat session below. Nomer Flores was both rude and...
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AVG Technologies
ILLEGAL!! Infected my computer so I would be "FORCED" to buy their product!

January 26th, 2011 my computer told me there were critical errors. Couldn't find my hard drive, No RAM, corrupted hard drive files, etc... I was then informed if I bought the FULL VERSION of AVG's software that the problems could be fixed. Price: $69.99. Instead, I went to target and bought program. I was able to dowload and access my computer again. I went to add/remove programs and started looking at the dates of when stuff was downloaded. During this time I continued to get error messages on...
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AVG Technologies
Deceptive Billing

AVG sent an invoice for software renewal after expiration of a previous subscription. My accounts payable department did not know the AVG product had been replaced by our tech support company, so the bill was promptly paid. When I telephoned AVG customer service about the mix up, they hung up on the calls. I sent them a letter, and rather than respond to me, AVG e-mailed one of my employees claiming that a reseller had generated the bill and accepted payment - not AVG who sent the bill and...
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AVG Technologies
Denial to offer service

Rip off Report: To all interested parties: I installed AVG Virus protection program on my computer. Recently, I received a notice on my screen that the program was out of date. It instructed me to download the new version. When I tried to download it, it informed me that it could not install it on my computer Windowss98 Second Edition, that it works on newer versions. Then I tried to un-install it, it only un-installed a portion of it and now it locks up my computer. When I emailed and called...
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AVG Anti-Virus Paid Program
Does not do what is guaranteed

Is AVG Anti-Virus a scam? In my opinion it is. I used it for several years. However, in October 2009 several virus got pass the program and infected my computer even though the program ran all the time that my computer was turned on. After about 5 days the AVG people contacted me by phone and controlled my computer by remote to remove the virus since I was having troubles removing the viruses prior to them controlling my computer by remote. Because of this I then made the mistake of buying AVG...
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AVG
False advertising of free tech support. AVG sent out a "corrupted update" per customer service which crashed my computer. I am a paid subscriber to their service. Service offers free tech support.

Have used their software for over 7 years. Signed up for paid version which offers free tech support. No provided. They sent out according to their customer service rep's (I spoke with two of them) the update sent out by them was "corrupted" they wanted me to pay 19.99 for their tech support to fix the problem. Hello! they sent out the bad information which crashed one of my systems. They offered to send me out the links to fix it myself. I have paid for the product on two computers at 49.99...
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AVG Technological USA, Inc
Anti-virus software doesn't honor 30 day money back policy

I bought the software from Walmart for 40 dollars, it was not compatible. I could not use my computer as normal, I had to uninstall and reinstall other software, when I asked for a refund.... AVG just said to take back to Walmart. Walmart will not refund computer software back if it is opened, and will only replace with the same. AVG reps offered to "send" to some department of some kind, the second time, high priority I was told. Was told I waiting for approval of some kind, and that I would...
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AVG Technologies
Internet online ordering - AVG took my money without providing services and won't refund

On March 6, 2012, I tried twice to order $122.21 of AVG Internet Security and Computer Tune-up services, plus add-ons. I provided my personal information and VISA number. Twice I received messages that "due to technical difficulties your order was not received, but your card will not be charged." They may not have received my order (the numerous AVG support staff to whom I talked could find NO RECORD of any transaction), yet they did take my money. When I checked my VISA account online that...
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AVG
2012 Anti-Virus software doesn't work. Once I contacted technical support they offered to "sell" me a problem resolution for an additional $59.00

I purchased the latest AVG Anti-Virus 2012 for my computers this weekend. After installing the software I wasn't able to use Internet Explorer. I contacted AVG's technical support and they offered to "sell" me a problem resolution for an additional $59.00. This is a scam, plain-and-simple....
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AVG
Software is free but when you uninstall you have to pay or it won't uninstall!

I took downloaded AVG for free to try out their security software and then at the end of the trial month I did not purchase the software. Now I have free security software that is included with my internet service by my internet provider. They advised me I needed to uninstall AVG and Norton in order to download their software. I went to the control panel and uninstalled Norton without a problem and when I uninstalled AVG it appeared that it was working but never uninstalled. I have tried at...
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AVG tech
Pay us $125 and your computer will work better then before

Downloaded AVG free anti virus program. I already had paid for it on my PC - funny it has sort of the same problem. Hmmmm! Right after it was done it ask to keep working or shutdown restart now. I did shut down/restart. In restart Dell startup could be seen, but then it went dark. After two days of trying to get help lady asking questions- says basically it's my fault I must have had a popup. They can have a tech guy help me. I ask how much "well to start with Dx $125, but he will have your...
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AVG Anti-Virus & Firewall
DO NOT USE AVG FOR PROTECTION!!

Do not use AVG Anti-Virus & Firewall protection for your computer!! Their services don't really protect you from malicious software and when it does happen to your computer, you end up having to go out and buy a brand new computer. When you ask for a refund from their company, they just give you the run around and avoid the issue alltogether!! I had their software on my computer and somehow some malicious software got through their firewall and I couldn't get rid of it no matter what I did....
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AVG Technologies CY Limited
Digital River element 5 - DECEPTIVE TRADE PRACTICES - GROSS NEGLIGENCE - DO NOT BE FOOLED BY THEIR "MONEY BACK GUARANTEE" CLAIM - THEIR SOFTWARE IS NOT COMPATIBLE WITH COMPUTERS AND THEY DO NOT STAND BEHIND THEIR 30-DAY MONE

AVG Technologies CY Limited (Digital River element 5, Digital River, Inc.) is the popular anti-virus security software organization that is involved in deceptive trade practices. Their anti-virus software is not compatible with some computers yet AVG clearly states on their website that there is a 30-day money back guarantee on their product should a customer not be satisfied with the product or if it is incompatible. On December 9, 2009, I purchased a 1 year subscription to the AVG Internet...
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Avg

Over a 2 year period AVG.com phone help disabled my computers twice and demanded $600 and $900 to repair them using remote control, using 'SHOWMEMYPC.COM'.WHEN I CALLED TO REMOVE their software (AVG tune up 2011). They had apparently blocked or corrupted on purpose on MS WINDOWS on my PC....
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Avg

I was charged without my authorization by this company, which I have never contacted for anything, the amount of 33.99 dollars. I tried to contact somebody at their office and was put through an automated service when I started questioning them....
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Avg

I checked my on line banking checking account and saw this charge in processing for avg.com nicosia. I looked on line to see who/what this is and realized that I never authorized this. I called my bank and they said that the money would be paid to avg.com nicosia inasmuch as they somehow had gotten enough of my information to authenticate authorization for the charge, but that I could dispute the charge through the B of A disputes department. I am not looking forward to that, which I am sure...
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