Site: www.aefactoryservice.com | Found 54 reviews / complaints

A & E Factory Service
Worst service I've ever come across.

For most of the month of Dec, my new LG washer continued displaying a UE code saying my load was unbalanced. by the third week of December I would get the code 5-7 times per load. I asked for a repairman out to look at the washing machine. A&E sent a new person and they order Rotors, drums and gear which took about a week to get here. ok, not bad for LG. BUT I can't get a tech back for at least 3 weeks, even being on standby! Ok, Jan 23 comes around and the techs don't even open the boxes...
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A & E Factory Service
Incompetent Refrigerator Repairman

Man came to fix our Whirlpool refrigerator. He said the dog hair under the refrigerator is what caused it to not work properly. I told him the ice maker was not working. He didn't even bother looking at it. He said it wasn't made for large families. The temperature gauge I put in the refrigerator read 52 degrees when he came, when he left, and this morning. Everything in the freezer is thawed. When I called Lowe's this morning to complain again, woman said he wrote on the his report the...
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A & E Factory Service
They broke my dryer.

Contacted A&E (Sears) early December to repair noisy dryer. First guy shows up as scheduled on 12-11-2012, diagnoses and estimates cost, sets next appointment for 12-19-2012. Time for next appointment passes, I called, to be told that parts had not arrived. I inquired as to how it was that they told the guy not to come but couldn't tell us not to expect him. Was offered $50 gift card for the inconvenience and new appointment was set for 12-22-2012, and they asked me to call them when parts...
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A&E Factory Service
Sears Home Services Failed Repair, Failed Warranty Service, Failed Service Appointment, Lies from Phone Reps

Home refrigerator repair serviced on 12/20/2012 failed within 3 weeks. Called phone number on receipt to arrange warranty repair, rep refused to schedule appointment for 2 days. In the meantime my food spoils. Asked to speak to supervisor, was given same runaround. Called number on original serviceman's business card; same story from original call taker and "supervisor". Filled out request on company website, and called the different number there. Same procedure; original call taker and...
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A&E Factory Service /Technician Christopher C
Lowe's We where charge a fee of 98.00 for a service call. we where not contacted and new nothing of a charge until the inspected was completed. from our understanding it was covered

Service personal was unprofessional. We were charged $ 98.00 for service call. we where not contacted by the tech before showing up, two month we have contacted Lowes for the same problem( we purchased BOSH dishwashing machine in Lowe'sand it was under the warranty . Dishwashing machine wasn't turning on), then tech shows up without calling 1st, he told us the number was wrong. And of having a wrong number on file its a normal practice ! how nice, not even to have correct information of the...
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A & E Factory Service
A & E warranty service (for large appliances) A & E Repair Service a NIGHTMARE!

Be sure to ask who will be covering your warranty. A&E Warranty Repair Service was a NIGHTMARE to deal with. Wish we never bought a warranty. Was not worth it. We called A&E for a washing machine repair. They scheduled it for 5 days later. Repair guy came, stayed 20 minutes and when my husband asked "Want to put a load of laundry in and make sure it works?" The guy said "No it's fine" and left. I immediately tried washing a load and very quickly saw it had the same problem we called...
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A & E Factory Service
a&e sucks

i had an appointment today between 8 and 12.the technician was supposed to call me before arriving.at 8:30 i went to change my daughter and while i was in the other room the technician came to my door. i know you are thinking that this is a good thing and i would agree except that the technician didn`t ring the door bell or call me on the phone so i had no idea that he/she was even here until i went outside a few minutes later and saw a note on my door.it is now 2:45pm and after talking to...
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A & E Factory Service
Horrible Technicians

These "technicians" know nothing about repairs. I purchased a GE - GE Unitized Spacemaker Washer and Electric Dryer. Model # GTUP270EMWW The spin cycle on this unit is horrible. It stopped working after 6 months. Customer service and technicians are both less than satisfactory. I've had 3 service calls and the washing machine STILL does not work. I now need to replace this unit with an entirely different make and model. An appliance should last more than 6 months. Stay away from this product...
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A & E Factory Service
Horrible Technicians

These "technicians" know nothing about repairs. I purchased a GE - GE Unitized Spacemaker Washer and Electric Dryer. Model # GTUP270EMWW The spin cycle on this unit is horrible. It stopped working after 6 months. Customer service and technicians are both less than satisfactory. I've had 3 service calls and the washing machine STILL does not work. I now need to replace this unit with an entirely different make and model. An appliance should last more than 6 months. Stay away from this product...
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A & E

was sold a service agreement on July 16th for washer and dryer the dryer was supposed to need a motor waited for motor to be shipped then a tech installed it dryer worked for one load of cloths then stopped working. scheduled another appointment which they cancelled said tech called out sick. rescheduled appointment tech said it was a fuse in the computer board. dryer again worked for one load of cloths and stopped scheduled another appointment tech called in sick rescheduled another...
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A & E Factory Services

A & E Factory Services came out to service our dryer and ice-maker. It was a $70 dollar trip and diagnosis charge for the dryer and a $75 charge for our refrigerator. Both were supposed to be applied to the total cost of the repair. Our Kenmore Gas(2001) dryer had a blown thermal fuse. The tech said it was $26 for the part and then proceeded to charge us $142 for the install. The trip charge was not applied to the cost of the repair because it was completely fictitious. The same happened...
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A & E Factory Service
Never kept appointment

On June 11, they have scheduled the appointment from 8 till 12. at 12:15 I called them to ask where they are and they said that technician got sick and they will not make it. I have rescheduled to June 13 from 8-12. They called to confirm on June12. On June 13 I called at 8:30 to make sure that nothing goes wrong this time and... they said that the appointment is now from 1 to 5. I demanded to talk to supervisor and they hung up on me This is unreal. Do these people ever show up?...
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A & E Factory Service
Improper Quote for Repair Visit

I called the online number to set up a call. The appointment setter tried to sell me a $250 package for the repair. I explained all I wanted was a service call and estimate and she quoted me $75 for that. The tech arrived and quickly discovered a airblock in a line which fixed the problem. No parts were required. He then presented me with a $139 repair bill which I refused to pay. I offered a check for $75. He asked me if the person on the phone had an Indian accent, suggesting he was aware of...
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A & E Factory Service
Do Not Use This Company!

A & E is the worst company I have ever tried to do business with. When my Whirlpool washing machine broke, I scheduled a service call. The technician came out and told he he did not have the parts to fix the machine but would order them. The parts finally arrived 2 weeks later and when I tried to schedule another appointment I had to wait 3 more days. I received a confirmation call the day before the appointment, which was set for 1:00-5:00. At 3:30 I called A&E and was told the...
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A & E Factory Service
Horrible Customer Service

They were the most awful company I have ever dealt with! Whirlpool set up an appointment to come out and fix my washing machine and this is the company they sent. They came out to diagnose the problem and then said the parts needed to be ordered and delivered to my house. They set an appointment for the following week to then fix it once all parts have been delivered. Not only did the parts not get delivered on time, A & E then cancelled the appointment and rescheduled for another week...
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A&E Factory Service
A & E Factory Service, Sears Factory Service STAY AWAY! Worst company EVER

KitchenAid fridge stopped working a month ago-right before Thanksgiving. Called our local nice repairman who came out immediately. Verdict: needs new compressor. Unfortunately the nice repairman didn't/couldn't work for warranty repair so we had to call Sears/ A&E. 1st AE tech visit: "don't tell ME it needs a new compressor, I'll decide for myself" (3 hours later:) "it's a leak, I'll inject dye to find it, wait 24 hrs" 2nd AE visit: no show 3rd AE visit: (16 days later, different tech) " I...
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A & E Factory Service
Company Does not Keep Promises

We have a warranty and when our refrigerator/freezer's compressor went out, we called the warranty company. They referred us to A&E Factory Service. The technician came out a few days later, diagnosed the problem, collected my deductible, ordered the part and scheduled to be back in 5 days. I had to re-orchestrate my entire week, including doctor's appointments for two very sick children at Children's Hospital. The day he was supposed to come back and put the new compressor in, he didn't...
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A & E Factory Service
Sears Preferred Contractor Service scheduled, never performed. NO COMMUNICATION between scheduler and contractor Internet

Scheduled appt. for 8 - 11. Got an electronic reminder saying they would be here before 842 am. I decided to run my son to school. At 815 I got a live call saying they were at my property and waiting. I stated that I was five to seven minutes away. He said OK. I got home within 6 minutes and nobody was here. I called Sears to ask what's up, they said he re-scheduled for 3-5. I stated that I could be home by 330, could they call the repair person to verify this would work. Sears assured me that...
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A & E Factory Service
Do not use Them if You Value Your Time!

Today was the 3rd time we had our service technician not arrive on time. When we called A & E to have someone assist us or to at least listen to our complaint about their lack of customer service, we were told that no one could help us. The managers also said that they could not assist us and that we were basically SOL. The last manager that we spoke with was completely rude & disconnected the phone call because she had "better things to do and had other work to do." Well you know I had...
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