Site: newegg.com | Found 62 reviews / complaints

Newegg
Newegg.com Does not honor sale prices, drop-shipper for 3rd party sales

I purchased a total of six items from the Newegg.com site. The items were deeply discounted.After I completed the online forms and paid VIA Paypal I received a confirmation.Six hours later it was cancelled by the drop-shipper!Further investigation proved that Newegg simply allows other companies to list their goods on Newegg's site.Newegg won't make good on the sale price.After the order(s) were cancelled by Newegg, they claim there was not enough stock to fill the order. The item disappears...
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Newegg.com
I am very frustrated and extremely disappointed in Newegg

Bought an item that Newegg had listed on Ebay. Paid immediately using my Paypal balance. They wrote a couple of hours later that the item was out of stock; and that my account would not be charged. Well, it already was charged since I paid with my account balance. I contacted Ebay who was of little help - told me to contact Newegg and try to resolve it. Phones took too long - I was on hold forever and finally gave up. At least, I got hold of someone on chat.. I was told it would take 3-5...
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NewEgg.com
Blatantly false advertising and horrible customer service

Horrible and dismissive customer service and staff. Blatant false advertising which they will NOT STAND BEHIND or change. Will not listen to logic, will not question their own internal inventory system or escalate the problem to a higher authority. Will NOT honor their offer for a free item when purchase is made and delivery has occurred. I ordered a 42" electric fireplace, which should be delivered in two boxes, as confirmed by the manufacturer, TwinStar (one box the mantel and one box the...
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ASUS SABERTOOTH motherboard
Damaged Board

I purchased ($239.00) an ASUS motherboard from Newegg. I received an open box. That really did not bother me at this point. I installed the board. The board would not boot. I requested a RMA. They approved the RMA. I shipped the board to them. They then sent me an email stating that I bent all the CPU pins beyond repair. I replied stating that I had received an open box and that the pins had to have already been bent, and that my CPU was just fine, working in another board that I purchased from...
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Newegg.com
It was my first and last experience with Newegg

It was my first and last experience with Newegg. I ordered an Acer Aspire since this computer was rated really good. But Newegg messed it up and sent me the wrong item. People who don't have no experiences with computers would have probably not even realized that they got the correct model but without the graphic card in it. I demanded a replacement and sent the computer back. This took almost 7!!! days. In the end they found out they didn't have that computer in stock anymore and giving me a...
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Newegg.com
BIG SCAM SITE, don't give them you're credit card information

They are a SCAM. I had my credit card charged for an order I never placed. They were rude and said I made the order. THAT WAS A LIE. I asked them where it was shipped and they couldn't tell me. They were so rude to both my boyfriend and I. I can see that I'm not the only one that this happened to. BIG SCAM SITE, don't give them you're credit card information....
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Newegg.com
Very poor customer/technical support

Ordered a Gateway DX4870-UR11P from Newegg.com. I wish I read the reviews about this vendor before buying from them because I will never buy anything from them again. I got my order in two days, however, there was a problem. The pc could not detect the wireless signal. The pc was returned for replacement which I waited for 8 days. The second time, the same problem exists. Waiting time to get a live customer support ranged from 20-42 minutes. Only got to talk to the tech support once when the...
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Newegg.com
Newegg.com has the most inept customer service I have experienced

Newegg.com has the most inept customer service I have experienced. I wanted to spend more than a thousand dollars there, but after dealing with 4 phone calls, errors made by customer service people, and being on hold for 22.46 minutes (and counting), I still have not been able to order my computer with overnight shipping. Ha! It has been 7 days since I first tried to order this. What a joke....
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Newegg.com
Newegg Misleading warranty advertising, unresponsive customer service

Newegg is the only Microsoft Xbox product retailer that registers the product with XBox and initiates the warranty when they receive it from the manufacturer instead of when it sells. This prevents Newegg customers from receiving a full 1-year warranty from the manufacturer on any Xbox product that is pruchased, though it is inferred prior to purchase. I purchased an Xbox and Kinect from Newegg and only received 60% (7 months) of the manufacturer warrant, even though most claims fall between...
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Newegg
Newegg is a faud that takes advantage of hard working American Service Members newegg.com

I purchased a refurbished computer from newegg on July 12th. It arrived on the 18th. I opened the box to find a poorly packaged computer. The computer was scratched up and dirty. It did not resemble any referb I had purchased before. I hooked up the computer and started the setup proses. I didnt even get the computer fully setup before I got my first blue screen of death. After three days and five blue screens of death I call customer support. I was issued a RMA and shipping label and told to...
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Samsung Galaxy Tab 2 7.0
Difficult to make return at Newegg

I requested an RMA for a Samsung Galaxy Tab 2 7.0 which would not retain a charge or even charge up. I contacted Samsung who recommended a replacement from Newegg as the product was defective after having it only for a few hours. The battery icon would show a red x and intermittently the screen would flicker. I plugged the device in and would not charge or even power up. After charging for 18 hours it still only showed about 50-60% charged. Newegg issued an RMA and received it the following...
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Newegg.com
Sent inoperable product; has not answered email request for an R.A. for return; phone lines are always busy

My computer technician recommended that I purchase a wifi range extender from newegg.com. This person has good credentials and seems to know what he is doing. I ordered the equipmentproduct: WL RE EDIMAX EW-7416APNR. The computer tech had to return to Washington DC to finish some work there and was gone about two weeks. At the end of that period, I had a death in my family and was helping with my family since then. When the computer tech and I got back together it had been 5 weeks since I...
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Newegg.com (Newegg, Inc.)
Buyer Beware!!

Newegg, Inc. is a horrible company to deal with when things go wrong. Our last order delivery status says it was delivered 5/19/12 and we never received it. UPS says the shipper has to file a lost/missing package claim but Newegg will not do this. After a BBB complaint was file Newegg responded with a direct contact that was a public image professional. This person did nothing beyond providing an explanation of the deficient shipping contracts Newegg has with various shippers that will not...
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Newegg.com
I do not recommend newegg to anyone

I have not been able to order anything since I've tried. They have declined my order countless times and refuse to tell me why. After they kept automatically voiding my orders, they took all the money from the orders. 2 grand out of pocket, and they did not tell me. The bank did. I had to contact the bank to get the 2, 000 dollars back and it took 5 days to get it back to me. I do not recommend newegg to anyone regardless of the "fine experiences" someone has. If you have a different billing...
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Newegg.com
don't expect to email anybody there, they don't do external emails for support

I have purchased 3 computers from them on promotional no deferred interest programs. They purposely place monthly payments towards the promotional periods that end later, so the ones ending sooner fail to get paid off and incur finance charges. When you want to fight the charges, go ahead, but do so by fax, and don't expect any management to have a clue. Oh and don't expect to email anybody there, they don't do external emails for support....
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Newegg
Newegg.com bait & switch; false advertising; fraud

On 3-30-12 NE advertised "combo deal w/Docking Station Keyboard, limited offer" refurbished TF101-B1 Asus Eee Pad Transformer $369; I clicked it and put it in my cart; I received tablet on 4-3-12; the docking station keyboard was missing. I talked to Gabriel in CS on 4-2-11 who lied and said keyboard was "not included" and I would have to order it separately at $119. this was a blatant "bait & switch" trick and false, fraudulent advertising. I bought the tablet because it included a docking...
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NewEgg
Newegg.com You can't get there from here

I was shopping this evening for a laptop computer case, mouse and webcam. Went to neweggafter a google search and it took about a half hour to find the items and place them in my cart. When I went to checkout I had only two options, remember my account and login or create a new account - NO GUEST CHECKOUT.... It's absolutely absurd that a shopping service would not allow a guest checkout. I was not at my computer, did not have ready access to my POP3 email account, without a great deal of...
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Newegg.com
Avoid newegg if you're the type of person who wants their coverage plans to be well worth the extra money

Their customer service was good two years ago. Today, I was treated like crap: hung up on during a phone call and ignored in live chat. My problem: I had a hard drive fail and was told that the "service net replacement plan" I paid for wouldn't replace the item. They scam you into purchasing replacement plans that have loopholes for everything. I shouldn't be surprised though... the plan has a limitation of coverage for defects due to "acts of God." Seriously?!?!!! Avoid newegg if you're the...
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