Site: backcountry.com | Found 3 reviews / complaints

Backcountry.com
If you have a hard and fast date you need your stuff by, don't order from this website

Good prices, but they did not ship my items when they said they did, and then when I called, they seemed to try to sidestep responsibility and lay the blame at UPS' door. The thing is, UPS never received the package. Now I am out some items I needed for my trip today, and Backcountry.com didn't even offer to do anything for me other than a full refund or re-shipment of my package at the exact same speed. If you have a hard and fast date you need your stuff by, don't order from this website....
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Backcountry.com
They did not ship my items when they said they did

Good prices, but they did not ship my items when they said they did, and then when I called, they seemed to try to sidestep responsibility and lay the blame at UPS' door. The thing is, UPS never received the package. Now I am out some items I needed for my trip today, and Backcountry.com didn't even offer to do anything for me other than a full refund or re-shipment of my package at the exact same speed. If you have a hard and fast date you need your stuff by, don't order from this website....
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Backcountry.com
Still waiting for my card to be reimbursed

I recently ordered a bike off of Hucknroll (backcountry owns it along with realcyclist, steepandcheap, bonktown, chainlove, etc). They charged my credit card before contacting me to tell me that they don't have any stock of the item. It is against most credit card companies rules for merchants to charge you prior to shipment. Despite stating in an email, "To help rectify your faith in us, we'd be happy to hook you up to the best of our ability", the service rep seemed to want me to either...
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