Phone: 8889972941 | Found 553 reviews / complaints

AuraVie.com

There was an add for free trial of their skin products that said need only pay $4.95 s & h. Paid that amount with my credit card on 7/24/13. However on 8/9/13 they did an unauthorized charge to my credit card for the amount of $97.88. When I called customer service, I was advised that it said the trial was for only 2 weeks. I kept on arguing with "Tray" in customer service so he put me on hold saying he needed to speak to his supervisor. Then came back saying that the products were on sale...
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AuraVie.com

I replied for a free trial offer for skin care products. I had to submit a payment of $4.95 for shipping. I received the sample product and thought I was done. 10 days later a charge for $97.88 appeared on my bank statement. When checking their website I discovered at least 550 others had wrote to complain about the same situation. A phone call to the company allowed me to cancel my account but so far no refund of the 97.88. Their site even describes the "free trial" scam!...
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Aurievie

They took money out of my checking without letting me know that they were going to, when I complained customer Service person was rude and talked over me,said they would only give me back $50.00 because I opened package . I received it to try I told her and she said sorry packages cant be opened for a full refund, you called to late, because I thought I had longer to try it. I thought I won package for the price of shipping through PCH.com.It said you won trials for these companys....
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AuraVie.com

I have never heard of this product, I never ordered anything regarding skin care period yet I received a box in the mail with 3 items I will not use never wanted and NEVER ordered! They supposedly billed my Visa per the packing slip. I tried calling but they close at 4:00 pm pacific time..I was 9 minutes late in calling. Please rectify this and have them trouble me NO MORE!!! Thank you! I will gladly return the product but will NOT pay postage or shipping to send it back and there is no return...
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AuraVie.com

Through the website Free4Seniors, I ordered a free sample of AuraVie skin care products. I was only to be charged for the shipping, $2.94. Very shortly a nicely packaged shipment arrived which contained three items - a cleanser, serum and moisturizer. The packing slip just showed what I was expecting - the minimal shipping charges. So, unfortunately now, I threw the packing slip out. Well, imagine my dismay when I see on my Discover bill this month a charge of an additional $97.88. I tried to...
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AuraVie.com

Total scam. Just started taking money out of my account. Returned product . No refund.totally dissatisfied with product and customer service. They said I returned product to late. I wasn't home didn't know the product was being sent! They state 100% satisfaction .. Except I guess if your dissatisfied!! Oh by the way order came in July I returned in August!! 30 days!!!...
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AuraVie.com

Received "free" offer of skin care products. No where could I find mention of a trial period in which my credit card would be charged $97.88 if the "free" products were not returned within a small time frame. There was no mention in the product packaging as well. I have since learned that I had to cancel my offer so as not to be charged for continuing shipments. Customer service did a "courtesy refund" of $25.00....
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AuraVie.com

0n 8/26/13, i Ordered free trial with 30 day risk free trial on ad, only pay s&h but when called rep, on 9/11 they said its only 10 day and was charged automatically for 48.30 on 09/09. The ad was misleading. This is not good practice. The product wasn't even good but paid for it not knowingly. This is a scam...
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New Vitality

I originally purchased 2 of their products (Ruby Reds and Royal Greens) for $142.80 which was billed to my AmEx account. At the time I specifically told the New Vitality representative that I did not want additional product sent (and billed) automatically and that I would order as needed. On 7/8 an additional $151.79 was billed for an automatic shipment that arrived while I was away from home. H When I returned, I contacted New Vitality and told them that I did not order any additional...
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AuraVie.com

Responded to what was supposed to be a free trial of a skin care product $2.95 for shipping and handling. At the bottom of their site, after several testimonials,was information about how after a 14 day trial you would automatically be enrolled in their program and charged $97.88. However, this part was not even seen at the time,since when I clicked on the offer tab I was redirected to the payment shipping info. A confirmation email made no mention of these terms. It was only after seeing a...
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AuraVie.com

I ordered sample skin care products to AuraVie and received the package early June. Then, my credit card was charged $97.88 on June 18 by the unknown company "SKINSH." By contacting the credit card company, I got phone number of SKINSH and I found out it was the same company as AuraVie. When I called AuraVie, a customer rep told me that I agreed terms and conditions that I will continue subscribing products, by just ordering a sample shipment. If I want to have refund, I need to have a proof...
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AuraVie.com

I signed up for a "Free Trial Offer" and authorized them to withdraw from my Credit Card $4.95 for shipping and handling. Today I received a bill for $97.88. I called and disputed the charge and was told that I had signed up for a "auto ship program". In response they offered to refund $59.59 -- I'm sure hoping to get at least the $38.29 difference. This is probably the most blatant scam I have encountered....
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AuraVie.com

I ordered the AuraVie set for $4.95 then I was charged a few weeks later for another $97.88 meanwhile I never received the package. I've called many times to ask what I have to do in order to get my money back because it has been about 2 months now and I'm being told I will not get my money back and no refund policy exists the best they can do is refund half of my money. I told them that is unacceptable I want all of my money back & I'm not paying for a product I never received. I was told...
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AuraVie.com

I ordered their product for $4.99 after completed a customer survey. after that, the nightmare started. I received the product quickly but never opened it as I found the scam from internet. Contact my bank in order to avoid any future charge, however, about 10 days later, there is a charge of $98 on my credit card and of course I could not dispute it. What a scam!! And I do not understand why they allow this company still operates this way. I am sure there are new victims they will get...
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AuraVie.com

I ordered the above product as a sample for just the shipping and handling charges of $4.95. When I ordered this it said nothing on the order form that I would be sent 3 different products, Renew (Purifying cleanser toner gel, revive (age-defying serum) and replenish (age defying moisturizer). I found this a little weird but decided to give the product a try. Not overly impressed with it so decided not to order again. When I received my bank statement I had two charges on it. One for $99.00 and...
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AuraVie.com

I ordered sample skin care products to AuraVie and received a sample package early June. At that time, I did not know that I signed automatic terms and conditions by ordering a sample shipment. My credit card was charged $97.88 on June 18 by the unknown company "SKINSH." Again, another $97.88 was charged on July 20. But I received no package because I was out of town from late June to early August. Not only package, but also I received no email notification, no delivery notice. But $97.77 was...
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AuraVie.com

i ordered the face cream and paid the shipping&hand. charge.they were small bottles,i happened to call my bank is how i found out they had taken some ninty dollars out ,and the teller told me i was probally part of a scam and i needed to see if they had enrolled me in a trial program.i went on the net and cancelled a membership i did'nt know iwas enrolled in....
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AuraVie.com

After doing a survey, I was toled that I would receive one of three gifts, and just had to pay 4.95 for shipping. I know with thses deals you have to cancel within 30 days, if you don't want to continue the product. I did this and was told that I had to return the rest of the product, and pay the shipping. I asked one of the customer service people. why if it is a gift, do I have to return it. He said it's just a trial offer. "WHAT" I GAVE THEM VERY PERSONAL INFORMATION, BECAUSE i WAS TO GET A...
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