Phone: 8773161859 | Found 245 reviews / complaints

Equinox Skin Care

I ordered the day/night solutions and the cream on September 5, 2013. I sent an email to the email address provided by the company for cancellation on September 17, 2013. The terms and conditions state that I must request cancellation within the 14 day trial period. Clearly, I did. The company did not acknowledge my request until 3 business days later and immediately charged my card for $99.00 and $93.00 and indicated that my cancellation date was September 20, 2013 and I am not entitled to a...
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Equinox Skin Care

I was offered on line from Equinox to receive a free trial and that I only had to pay for shipping & handling. However 18 days after I had received the free trial product, they charged my bank card for $93.00 and $99.00 for the same said free trial! I am submitting a complaint to the Attorney General as well. They will not refund my money and I have not received any additional products from this company. I spoke with a CSR Warren Watson on the phone last night that worked with Equinox Skin...
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Equinox And Sheridan Labs

I saw an advertisement on Facebook about the ant 1 aging products Equinox and RTVL. It said free trail and just pay for positng. I did this and received the two sample products. I noticed that two amounts have been taken out of my account Euro107.57 from Age Defying Serum and 114.82 euro Skin Care which didn't order. I'm in the process of getting my bank to cancel further payment. BEWARE....
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Equinox Skin Care

The supposed customer service email...customerservice@equinoxdna.com did not acknowledge my email to cancel order. There was a 14 day free trial. I stopped the order well within the free trial date. On the 4th of sept I had £184. deducted from my bank account for 2 of their product. xtreme cleanse and raspberry ketone. I have no idea how to contact them other than their email which seems to be a dud. I've no idea how to get my money refund. The products that they have charged me for have not...
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Equinox And Sheridan Labs

I saw an ad for two products that were supposed to show you an immediate reduction in wrinkles. They advertised a 14 day free trial with me having to pay for the shipping. As the product did not do what it was advertised to do, I called the company to advise them that I didn't want the products because they didn't do what they were advertised to do and I wanted to return them and get my money back. I was refused because they said I was beyond my 14 day free trial. I was advised that they use...
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Equinex Day & Night Serum

My mother is 90yrs old and saw an add on the Internet for a trial offer for Equinex Day & Night Serum. Along with that offer, another product, RVTL, an anti aging cream was also offered. In my mothers aging error, she did not notice the small print stating that the free shipping only applied for the 14 day offer and if she was happy and did nothing, she would be billed a discounted cost of $99.00. That charge came on her VISA card and she realizes she was responsible for that charge as she...
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Equinox And Sheridan Labs

I ordered a free trial sample of equinox serum and rvtl anti-aging cream and supposedly paid the postage, then realised my account had been debited with £89 and £95 for each cream...What a scam. I contacted the company only to be told that there is nothing free in this world and I should have returned the creams within 14 days. They did not give refunds! My bank were unable to refund the money but were very helpful and have received many complaints from others. How can this company get away...
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Equinox And Sheridan Labs

I applied for a free sample for just 3.95 three months ago since then every month they have sent me the same package ,which I tried ti cancel. I had no cooperation on the phone at all with somebody who pretended for twenty minutes not to understand the details I was giving him.I couldn't cancel the product which i had not ordered but was being charged each month for. How can they just take the money out of my account!...
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Equinox And Sheridan Labs

I ordered a trial of Raspberry katone tablets, then only found out afterwards that they automatically sign you up to receive an order every month and charge £79. I got onto the Beyond website I was donig it through and cancelled my order. But just after I placed the order the number for this company called me. Seems they are trading under the name Beyond as well!!...
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Equinox And Sheridan Labs

I responded to a free sample advert on the internet. I needed to send £4.95 for postage and sample the product. No where did it say I was signing up to 12 months supply. I have had £95.00 and £99.00 removed from my account and despite returning the second supply I have been told that I cannot claim a refund because I signed up to 12 months supply....
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Equinox and Rvtl

I sent for trial bottles of Equinox and RVTL face creams postage of £4.95 for each product. No where on the page was there any information telling me I was signing up for further orders and that the bottles would be charged at £99.95 and £95.95 on a monthly basis. To my horror £200 was taken from my account on 17.8.2013 I have been to the bank and reported this they have closed my account and are sending me new card details so that this company cannot take any more money. I have sent an e-mail...
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