Phone: 8662686107 | Found 19 reviews / complaints

Verizon Fios

Had a Verizon FIOS/internet account in 2008 and closed. I disliked the service and cancelled, PAID IN FULL ON MY ACCOUNT; credit report states "paid in full; charge off", account closed. Suddenly, in 2013, I happened to notice we have a collection open on credit report by Verizon for $192.00. It is reported as of 6/2012 on credit file as a collection for "failure to pay" and stating opened in 6/2008 and I have not had their services since I paid in full in 2008. Never received any...
Read more
0 0

Verizon Fios

my verizon account was put on hold by the bbb but they never contacted them back about my credits and charges so the hold came off in november 2012 without being notified so then they asked for all the back monies, i paid them the rears of 2395.00 in which i have an email which paid my one bill until febuary 2012out a new bill march came out with made it 2580.00 in which i paid it in full before it was due 3/8/13 i had until the 3/11/2013 they shut off all my stuff on the 11th even though it...
Read more
0 0

Verizon Fiber Optics

I have been trying patiently to resolve a fios Movie freezing at a 9 minute interval problem for the last 6 months. I have had 3 DVRS replaced , 2 routers, the outer fiber optic box replaced and moved away from a ONCUR new meter. In this time I have had the cables checked and boxes and routers tested plus having 3 tech see the movie freeze paid and free movies. Last Sunday I was told of a tech arriving between 1-5 PM where no one showed. It was rescheduled for Friday between 9am and 2 PM and no...
Read more
0 0

Verizon Fios

While installing the underground fiber optic line, they created gaping holes and lifted my grass - leaving rocks and gravel along the path they dug. In addition, they went under my driveway and caused a crack the entire width of the driveway which has now spidered out. No one has ever returned my call or has anyone come out to the property as promised to inspect the damage and determine a plan to repair....
Read more
0 0

Verizon Fios

I wish to submit a complaint against your installation services for FIOS. I ordered services about two weeks ago. When it came time to install, I've gone through three tries, all of which have failed. The installer did not keep to time, made promises that were not delivered and kept me waiting at home for hours and yet failed to show up. This is really terrible service for such a reputable company such as Verizon. I hope you will investigate and take action. The order # was: MD00184962441 I...
Read more
0 0

Verizon Fios

I have filed complaints with BBB, FTC, FCC and next will be IC3.gov. When I lived in VA. they not only had me with four different accounts, but always wrong charges. Now, they are trying to place me in collections for the amt. above. another account number? Say I did NOT return equipment? ( I don't have Fios here)Comcast is the choice.) But all all equipment as per instructed was returned to USPS as told to do. I have received here in FL> Two more sets to return equipment. Spoken to a...
Read more
0 0

Verizon Fios

Fios switched me from Direct TV..Promised me NFL Red Zone..for the last 3 weeks no Red-Zone..All other subscribers are upset..class action..Fios never should have guaranteed NFL Football Red Zone if they could not deliver..I asked for a Credit and they offer me $5..That's ajoke..Only reason I switched was the package and most important Red Zone.....
Read more
0 0

Verizon Fios

I had terminated service with Verizon Fios in June. It is now August and I have received two bills both indicating that I am due a credit of 51.56. I have called and been passed around because the number that they give you to call does not connect you to a person who can resolve the issue. The people that I have talked to have been rude and when I ask to have my call escalated they have not complied with my request. I would also like to report them to the communications regulating body for PA...
Read more
0 0

Verizon Fios

verizon fios is continuing to service a consumer with equipment for use in inappropriate ways in a form of harassment however the consumer is spying on neighbors and making multiple calls to places of businesses hanging up on the workers and the consumer is now harassing an xfriend and she wants nothing to do with that consumer we have reported it to verizon but still nothing stoped perhaps they can give a warning to the consumer to stop using verizon innappropriately. the consumer is mr:paul...
Read more
0 0

Verizon Fios

I have not had any Verizon services of any kind since LAST APRIL 16, 2011, however, they have been billing me, harassing me/bullying me (hired 3 collection agencies) to call me daily/threatening letters for $167.57 but I never had this service! I lost ALL Verizon FIOS services (Internet, TV, and LANDLINE phone) on 4/16/2011 (and never got it back after that!) I continually CALLED FROM MY CELL PHONE AND TRIED to get it restored, and finally gave up after they scheduled a tech visit—AND CONFIRMED...
Read more
0 0

Verizon Fios

I started cable & Internet service with Verizon Feb. 2011. In sept. 2011 I cancelled the cable service but kept the Internet. I spoke with 3 different customer service reps that month trying to see how I could lower the Internet bill since it was going up to $80 a month due to not having the cable service anymore. The only option I was given was to lower my Internet speed which was not going to save me very much. I called customer service on March 14 to cancel the Internet service because I...
Read more
0 0

Directv vs Verison Fios

On 3/5/12 my husband and I (from here on I'll say me for practicality) signed up for Directv with bundalling with Verison Fios. At this point money isn't important. Directv stated they contracted with Verison Fios in this area for Phone and internet as they only did cable. I was to call Verison to set up a date to come and install the phone and internet cables. The financing was done through Directv. I was to wait 24, to 48 hours for an e-mail from Verison. When I did no one had any idea what I...
Read more
0 0

Verizon Fios

I got my new Verizon FIOS connection in October 2011. I did the whole process over the phone with a Verizon Retail Store (Located in Jersey City at Verizon Retail Store 30 Montgomery St Jersey City, NJ 07302 #201-433-2044). The sales rep quoted me a total monthly bill of $ 105.98 ( Tax and other Surcharges. which he said should be around $ 12 per month) The bill includes my FIOS Extreme Triple Play Plan with an additional set top box for my 2nd TV. and he said the 1st set top box is included in...
Read more
0 0

Verizon Fios

The new Verizon software v1.9 for standard SetTopBoxes is HORRIBLE! It is EXTREMELY SLOW and doesn't come close to the ease of use that v1.8 did. I have my controller set show "favorites" when I press the Guide button. Under v1.8, the guide would display with the channel I was watching highlighted. Now, it displays showing a channel 1, 2 or more channels up from the channel I am viewing. (Ex. Channels 5, 7 & 9 are set as favorites and you are watching 9. When "favorites" are set to toggle,...
Read more
0 0

Verizon Fios

I signed on the web for a triple play that was supposed to be $85. They also promissed a (pay per view) for an extra $10 a month which they cherged me $40 DOLLARD AND WHEN i PROTESTED THEY DISCONNEDT PAY PER VIEW AND REFUSED TO HONOR THEIR COMMETMENT. The base bill was and still $90 instead of $85. They also charged me for a multiroom DVR ( I only have and requested and connected one TV) which is $5 a month more than a regular DVR. I called many many time and spent many hours on the phone with...
Read more
0 0

Verizon Fios

A Verizon provider knock my door, asking me to switch from DSL to Fios, she said it wouldn't cost me anything and I would get the same rate for two years. After a month I got a bill from verizon for $98.53 that included a Phone service and Interner Service. My DSL was $28.00 a month. When I called Verizon, they told me they are not responsible for the local vendor. I said, I never want it Fios and neither a phone number. (which I cancel 2 years ago). So I asked to cancel the FIOS and install my...
Read more
0 0

Verizon Fios

I called to accept Verizon's $74.95 a month deal on internet and cable. The salesperson talked me into adding phone for an additional $5 a month. When I received my bill the actual amount for service was $99. After hours on the phone with Verizon (mostly on hold) the issue was unresolved. The first collection agency Verizon worked with did not accept the collection after I disputed the bill. The next collection agency Verizon went with persuaded me to pay $80 of the bill and said it was...
Read more
0 0