Phone: 8002096834 | Found 47 reviews / complaints

Olde Brooklyn Lantern

Ordered two lamps on 11/10/2012. Paid $12.99 for one lamp and 9.99 for the second lamp, and $6.99 for shipping. One week later they advertised the same two lamps for $12.95. And on my order it said for a free shipping rebate click here. It happens that these lamps I bought were to be used only for a blackout, and we bought batteries for them. The lamps wre advertised for 10,000 hours, not the batteries but the bulbs. I tried mine once, it worked fine, but the lamp dented and the loop to hold id...
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Olde Brooklyn Lantern

I ordered the Olde Brooklyn Lantern on 3/2/13. The price was $9.99 plus shipping/handling. I was charged $45.96 on my credit card immediately and did not receive the product for 4 weeks. When I did receive the product there were 2 lanterns in the box. They did not work. I called and spoke with a Representative and she states to mail them back with tracking. I mailed them back and they received their shipment on 2/16/2013.They still have not credited my credit card and the phone number listed is...
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Olde Brooklyn Lantern

I always make a copy of any purchase on internet. My order# was 9324745. When I received my order, order# was 11963661. Then I received another package with 2 more lanterns, order# 11964833. On checking at internet site my order# 9324745 was an order for an orgreenic skillet to a man in MD. I only ordered 3 lanterns not 5. There is not any info on order# 11964833. My husband's name was even spelled wrong on order# 11964833....
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Olde Brooklyn Lantern

My father ordered a Brooklyn lantern for $12.99 and was supposed to receive a second lantern for free. My fathered received 4 lanterns and received a charge of $124.88 on his credit card. My father is over 80 years old and handicapped. I called the customer service number of "as seen on tv" Brooklyn Lanterns. I was told that my father must have ordered the "Deluxe" version of the lantern and they cost $23.99 EACH! I told the rep that they got the order wrong and my father only wanted the 2...
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Olde Brooklyn Lantern

I received my lantern around Oct. 7th 2012.When I got it I checked to make sure it worked and it did. However I haven't needed it for anything until recently on 1/22/13. When I turned it on it didn't work. I thought maybe I had left it on and drained the new batteries so I purchased more new batteries and it still didn't work. When I shake it the LED light inside of it comes on for about a second but will not stay on. I called customer service and they told me it only had a 30 day warranty on...
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Olde Brooklyn Lantern

Olde Brooklyn Lantern The online ordering process is big time misleading. When you submit the order for review you are actually ordering it. I ordered the two for one deal and received a no-reply email confirmation for $149.00. Thought it would about $27.00 I was able to contact them phone however between being transferred and on hold several times I spent over 40 minutes on the call. It's obvious that they hope you will hang up out of frustration but I was pissed just enough and determined so...
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Olde Brooklyn Lantern Van Nuys Ca.

Ordered T.V. special buy 1 for $12.99 and receive a 2nd one free. Ordered 3 plus 3 free one, should have received 6,but only got 5.The price should have been around $49.00 including shipping.Received shipment on 12-24-2012 and the statement showed $121.89.Called and got the runaround with a rep.said that I ordered the deluxe model.Which is untrue.The company is a total rip-off and should be reported to the B.B.B....
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Olde Brooklyn Lantern

I SHOULD HAVE BEEN SUSPICIOU WHEN I WAS ASKED FOR MY CREDIT CARD INFO AT THE BEGINNING OF THE ORDERING PROCESS!. I ordered the two lantern "deal", then the next screen showed showed I had ordered one and asked did I want the second. So I said yes and was not able to review my order until it had been submitted, at which time I discovered I had ordered three, plus shipping. I called to cancel the order as soon as cusomer service was available and was told "she" would cancel. 19 days later it...
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Olde Brooklyn Lantern

Ordered one latern,received two and charged full price and shipping for both. Placed order in Aug. for a party in Sept, but did not receive until Oct. Promised would arrive in plenty of time for party. When they arrived, I did not need them and put them away. I went to use them this month and neither worked. I could see the possibility of one not working, but both? I tried to return them and was told that I only had 30 days to return. I was not asking for my money back only a working product....
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Olde Brooklyn Lantern

I ordered two lanterns and paid for expedited handling online. Ended up with an order for 4 lanterns, 2 at $17.98 each and 2 at $14.98 each. Items are on backorder even though I paid for expedited handling. Called customer service and rep said expedited handling "just gets my name put at the top of the list". Told her I only wanted 2, she offered to take off $5. Told her again I only wanted 2, she offered to take of $10. Told her again I only wanted 2 and she cancelled the order. I declined to...
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Olde Brooklyn Lantern

The ordering via the internet was confusing. I ended up ordering 3 deluxe lanterns at $22.98 and 2 at $19.98. There was no evidence of a free offer of a second lantern after payment of $12.95 for the first. Non of this was made clear before striking the "order" key. Then it was too late. They were shipped from Los Angeles,California via Fed Ex to a post office in Rockville Centre, LI, NY. When checking the order status it indicated a delivery on December 13 at the Oceanside address. The...
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Olde Brooklyn Lantern

On 11/08/12 I ordered the old Brooklyn Lantern. I did it by check by phone. I called back 2 days later to see what my total was. It was supposed to be $25.98 They charged me $32.98 they told me they would fix it and only charge my account $25.98. It would only take from the account when ready to ship. The next day I called as they already debited my account the $32.98 and it would NOT ship out for 30 days. The people I talk to on the phone are fast talkers, the lady said she will cancel my...
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Olde Brooklyn Lantern

Lies, Deceptive Advertising both on-line AND on TV, Lying telephone representatives. I did not even COMPLETE my on-line order, and somehow the company pushed it through. I called them WITHIN ONE MINUTE to make sure and told the rep "I DO NOT WANT THE LANTERNS, CANCEL THE ORDER YOU MAGICALLY RECEIVED AND DON'T CHARGE MY ACCOUNT." Of course they agreed, even gave me a confirmation number. I even e-mailed them to confirm. HA HA HA! Surprise,I got their ripoff lanterns today at my home! With a...
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Olde Brooklyn Lantern

We have seen the ad on TV for the Olde Brooklyn Lanter buy one for $12.99 and the second for the cost of the shipping ($6.99). I went online and placed an order and ended up with 3 lanterns 2 @ $22.98 each and 1 at 19.98. I contacted the customer service rep and she offered to place the order as offered but since it can take up to 24 - 48 hours to cancel the order she would place on a new order and I could take my chance on being successful in cancelling the order. I DID NOT PLACE A SECOND...
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Olde Brooklyn Lantern

I called the number in the TV ad 800-955-8223. Pressed 0 to speak to the customer service agent. She came on and I asked her if it was 2 Lanterns for $12.99 . She said "NO", its 1 Lantern for $12.99 the 2nd at $9.99 $6.95 for shipping and handling . I said that she totally contradicted the ad . She said I was confused that the ad was indeed $12.99 for the first and $9.99 for the 2nd as she stated. So I rewound the DVR'd commercial for her and asked her to hear "But wait you can double your...
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