Phone: 5615949925 | Found 128 reviews / complaints

MagicJack Phone Company

I got my repaid magicjack for 5 years and I have spend almost $200 for this jack. I ask magicjack online representative before I order this jack if I will be able to port my Vonage number they told me I can. When I tried to port my number from Vonage to Magicjack it does not allow me to and since 14 months I have been following up with magicjack online chat customer service representation(As Magicjack is a Scam company they don't have any direct phone customer service number)every time they...
Read more
0 0

MagicJack Phone Company

I bought the service for 5 years, paid in full, for services that included 911 emergency location services. MagicJack now wants $80 a year to supply the 911 services I already had included in my origional purchase, and thats $400 more on top off the $120 purchase I made. You cant call them, they only accept a online "chat" in which the can not do anything, at all. How can the get away with now charging for services that were included and paid for already? And charge a fee thats 4 times the...
Read more
0 0

Magic Jack
Magi Jack Debeting account without permission

Magic Jack renewed my service withlout even informing me. When I called, the rep. was rude, telling me to cancel if I so desired. Whne I said, go ahead, she did, only to be informed the following day that the magic jack can no longer, and will never be able to be used again. Now if I was told, I would never have cancelled. I now have a new magic jack, which magic will never recognized. Also when I purchased magic jack, the yearly cost was $19.95. Now they renewed without telling me and charge...
Read more
0 0

MagicJack
Magic Jack False claims made to induce sale.

Purchased Magicjack Plus after being informed that you pay for the device and service first year ($69.99), then just $29.99/yr each year after. But after first year, they are not letting me renew. So im stuck with a useless $40.00 Majicjack box that cant be renewed or reused. false advertising. Fraudulent claims in order to induce sales. if i had known it would not be renewed at the advertised $29.99/year, would not have purchased. Customer service (by online Chat only) simply repeats "your...
Read more
0 0

Magic jack phone service
Ripoff

I contracted with Magic Jack 9/13/2011. Mid-August when I tried to make a call I found that Magic Jack had stopped my service. I contacted customer service and they told me that because my contract was ending that I had to renew my contract before I could use my phone. My contract was due to end 9/13/2012 and they disconnected my service mid-August 2012. So I decided to get another provider, Vonage. For 6 weeks Vonage tried to port my number from Magic Jack. I contacted Magic Jack today for...
Read more
0 0

Magic Jack
Will not refund money for a product that never worked

Magic jack ran an advertisement that said that existing customers could buy their device and send to family and friends so I bought two of their telephone devices and sent them to family members, unfortunately they never worked. I immediately sent them back and I got a full refund for both items. The problem I am now having is after I have called repeatedly to ask for the money that was taken to specially assign a number to the device, and to put long distance service on they told me out right...
Read more
0 0

MagicJack LP
MagicJack LP Unable to Renew Service and Tech Support is completely useless

I am in IT Tech Support and I deal with a large number of MagicJack customers on an annual basis. However, I am constantly challenged with customers service with respect to service renewal and tech support. The customer service personnel on the chat sessions are completely powerless to help and most of the time is will take either days or weeks, or sometimes never, to get the magicjack service renewed. And is you think that is bad, it is impossible to reach them on the telephone as they claim...
Read more
0 0

Magic Jack
Can't cancel annual fee - perpetually on hold by phone or online - want me to pay $38 to cancel fast

Magic Jack asks for a credit card and imposes an annual fee. The fee is about $30 a year. I used their hardware for making phone calls and found the setup requirements (a computer must be online at all times) did not justify the savings. I decided to cancel the annual fee. I spent half an hour getting customer service phone numbers and waiting for a response. Ironically, the phone service recommended that customers use their online service. I did that. On my iPhone I have been waiting for 90...
Read more
0 0

Magic Jack Plus
Telephone Service

I signed up for the FREE trial on Sunday, February 5 at about 7:30 pm and got an error message-- "credit card invalid, use another card"; however, when I checked my credit card account, it was charged twice for $81.26, total of $160.52, even though I was NOT suppose to be charged at all--its a FREE trial. I went to the on-line live chat the same day and nobody came on-line, I waited an hour and no one came to the live chat line. The live chat does not come up at all now. So I called Magic Jack...
Read more
0 0

MAGIC JACK
YMAX COMMUNICATIONS CORP. INCOMPETENT CUSTOMER SERVICE REPS. FAIL TO HELP YOU

I have been trying to fix the same problem I have had with Magic Jack since I purchased it. I have a horrible connection, it skips and people on the other end do not hear me, I can't hear them either. After being on hold with online chat customer service who are totally incompetent and the most stupid people I have ever dealt with, I was dealing with them for 4 hours today and when I was supposedly finishe and the problem was fixed, I made my first call and the same problem was happening. I was...
Read more
0 0

Magic Jack / owner Dan Borislow
They commited fraud i only ordered one thing and they run it up to $400.00 and then had the nerve to tell me i would have to weight 3 business days to return the money cause i told them to cancel

I seen a new devise that doesnt have to be pluged in to the computer and it was only 70 dollars when i called my bank they had run it up to 400 dollars in extra charges so i canceled my credit card and they still pulled the money out and said i would have to weight 3 buisness days when I talked to the rep i asked her why are you hiding your adress and she put me on hold and then came back on and told me what the address was they knew i was on to them i asked for a confirmation that they going...
Read more
0 0

MagicJack Plus

The situation is that I purchased the Magic Jack Plus in February of this year using a bank debit card. I received emails from Magic Jack thanking me for the purchase and everyday offering to extend my service for another year or sign up for all there other services. Then after four months I think they tried to get money again from my card, but I had cancelled the card due to situations of another company trying scam money. Magic Jack sent so many emails that usually I didn't read them anymore...
Read more
0 0

MagicJack Phone Company

Magic Jack has promised me a refund to my credit card every week for the past 5 weeks, and every week when I log back in to chat with them I get told the exact same thing. The refund hasn't been processed, "I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you." and then the next person promises me that they have processed the refund and to be patient, and sorry for the inconvenience. Now 5 weeks later, the money hasn't been returned to...
Read more
0 0

MagicJack Phone Company

I thought I had renewed my subcription for the year, and when I called a number, I got a recorded message saying I had to pay my subcription fee which I had already done. I could not get hold of any person to talk to except through text message. Whoever was on the other line told me that the company never got my subcription renewel after I had already sent it in through computer last week. I tried to resolve the issue and I couldn't even get a phone number so I could speak with a live person. I...
Read more
0 0

MagicJack Phone Company

I received a recorded message from my magicjack phone that my time had expired and I should renew my subscription. I have been trying for an hour to do JUST THAT, and all I get are ads for phones that I don't need. I went on their website and found I had to pay $47 just in order for a question to be answered of how to renew my subcription. The company wouldn't take my card, and now I have no phone number. Please get some representative to answer my question for free, so that I can renew my...
Read more
0 0

MagicJack Phone Company

Magic Jack has a 30day free trial so they say. I requested the product, a charge of $62.00 would be build to my credi card. There was not a live person to asked questions to, your order was taken over the phone. The computer says you can port your same phone number, but it never said there would be a charge before the trial period ends. You are not charged for the device until after the trial period, therefore I assumed you would not be charged for the number until the same time. Well that's...
Read more
0 0

MagicJack Phone Company

I WANT TO RETURN THE 3 MAGIC JACK PHONES THAT DO NOT WORK FOR ME. THERE ARE NO PHONE LISTED AND I CANNOT TALK TO A LIVE PERSON. EVERYTHING IS RUN BY A MACHINE WHEN I CALLED A FEW TIMES. AND THE MACHINE TALKS HOW MANY PHONES DOES SOMEONE WANTS. THE NUMBER LISTED ON THE FLIER IS 1-800-709-4648 BUT NOBODY ANSWERS THE PHONE, ALWAYS ANSWERING MACHINE THAT TALKS CONTINUOUSLY OFFERING THEIR MAGIC PHONE. THERE ARE NO PHONES LISTED AS WELL IN THE DELIVERY BOX AND YOU CANNOT FIND IT EITHER IN THE...
Read more
0 0