Phone: 3105355000 | Found 102 reviews / complaints

DIRECTV
Fraudulent Advertisement

On their sports pack page it states "Regional Sports Networks Follow your favorite teams no matter where you live. DIRECTV® SPORTS PACK includes over 30 Regional Sports Networks from around the country, featuring pro and college sports." It also has a picture showing college logo's along with professional logos. I sign up for the service and I go to watch a game and immediately I get a "not subscribed" error. I call DIRECTV and they say ohh that ad is wrong you don't get pro sports. No offer to...
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DIRECTV
sent to collection agency

This was an on going problem since 2010 until i just got fed up and told them that if they didnt fix problem i was not going to pay another bill.well they cut services off. My DVR reciever wouldnt work right about three Techs came out and said that it wasnt recieving right but when they reported it to Directv they said that they fixed the problem witch lasted for a day or two days had insurance and all i was asking was for the services that i was paying for each time they said they had fixed...
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DIRECTV
overcharging, unauthorized charges to card

I signed up for satellite TV for a rental home we own in Hawaii, on 10/19/11. Due to various promotions, rebtes, and my refusal of premium channels, I was told that after the initial installation fee, the service would be free the first 6 months and thereafter $43/month. I gave them my credit card. My November credit card statement showed DirecTV charges of $96.86. I called to complain and learned they had added premium channels I didn't want and were charging me for them. DirecTV refused to...
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Direct TV

Ordered DTV last year when they had a "special offer" I had had DTV years ago when Verizon and DTV has a combined offer. I had no problem with them at that time and only switched because FIOS came into my area. When I signed up, I got the Whole Home DVR. The advertised rate was much less than I ended up with due to the fine print, but what got me was that the interruptions in service were much greater than previous and the DVR not only stopped recordings hows for no reason but the extra unit...
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Directv Inc.
World's Worst Customer service

The customer service at this company is so bad, the people on the phone refuse to giv e out the name and number of the president and CEO of Directv, inc. As a FYI, his name is Michael D. White. He is actually located in El Segundo, CA 90245, not Colorado (which is where customer service representatives say to write!). The phone number to reach these jerks is 310-535-5000 and the street address to mail a complaint is 2230 E Imperial Hwy. I stopped using this service for a number of reasons. The...
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Directv
Stole my disability check for my nephews account

Fraud investigations have been opened in 20 states and a consumer law firm for the United States have began a Perceptive Business Practice Lawsuit and investigating Fraud I never had a account but 8 months ago i paid my nephews bill with my card and jan 29 at 10:05 they stole my disability check backed down the amount till it took it all 857.94 thats wrong and im doing everything possible to warn America about the thieves Search Google you won't believe it 25,813 complaints at one location Dish...
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DirecTv
Directv They are getting me VERY ANGRY

Basically as of now, they will not refund the $311 that they took out of my account without authorization. We have been DirecTv customers for over 10 years...that means nothing. I think they train their customer service people to not care, I have spoken to about 35 people and I cannot believe that they can all be that stupid - it's on purpose. 4/17 - I called to ask why I was being charged $9.99 a month for HD channels that I cannot get. They told me I needed an upgrade to the 4MB receiver and...
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Directv
They failed to provide adequate service and are now threatening to cut me off!

I have been a premium customer of Direct TV for over 4 years. In that time, I have never been late on a bill. Last October I began using their high definition equipment. I began having reception problems that prevented me from watching most satellite programs. Their local maintenance team, Aerosat, came to my house on several occasions, which cost me a lot of time and aggravation. They were not able to resolve any of the issues. I was given credits to my account by a couple of customer service...
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Direct TV

I cancelled direct tv services in May 2013 when they wanted me to pay them another payment before my payment was due. I asked for boxes to return their equipment twice..still haven't received those boxes. I have called the twice to resolve this matter but still no resolution. One of the representative got mad when i asked to speak to her supervisor ans transferred me around the country. I shouldn't have to pay for services I cancelled. Give me my money back and stop taking unauthorized payments...
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Directv
Cloudy or Raining NO Serve but when I stopped DIRECTV I was charge an extra month and cancellation fees

Directv told me to cut my trees to get a clear picture. I was a customer twice. I was stupid to try to give them a second chance to provide service, but the second time Directv added a cancellatioon fee. I submitted a complaint to BBB. I mailed a letter from Clark Howard-DirecTV racks up the consumer complaints and a letter from complaint- Directv deceitful, over 20,000 BBB complaints in the past 36 months Directv did not try to ask me about the complaint, but turn my account over to a...
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DirecTV
Is BAD news.

This was a letter sent to the Calif. Atty. General's Office., concerning Directv corrupt policies. In Dec. 08 I responded to an ad they ran in the paper which offered 12 months of service for $29.99 per month. There were no other requirements involved, in other words you did not have to sign up for 24 months in order to get the 12 months at $29.99. At any rate their sales rep. told me that if I signed up for 18 months I would get the entire 18 months for the $29.99 rate. Based on this statement...
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Directv Inc.
World's Worst Customer Service

After cancelling service with this company because of dissatisfaction, I have been waiting for a credit to my credit card as I overpaid my bill. I have received 2 statements showing a cfredit balance. I returned the set-top boxes and have sent the company emails showing the tracking numbers, date of receipt, and who signed for the return. I have been waiting for over 30 days for the refund and finally was able to reach the office of the president. Please note that customer service will not...
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DIRECT TV
Direct TV's deceptive tactics pad CEO pocket

Well if I beleived that Direct TV (DTV) would actually read this I would feel alot better saying that they are lying,stealing,crooks. I also know for a fact that the BS comes from the top of the ladder, I have spoke previously to staff in the "Office of the president" for DTV. Yeah they are pretty much talking out of their behinds too. At any rate, to make a long story short somewhere along the line in the last two weeks of dealing with these customer services robots they determined that I...
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DirecTV, Inc.
Misleading ad on website stating "When you purchase NFL Sunday Ticket" Did not say anything about new customers only.

Was trying to order the DirecTV sports package called NFL SUNDAY TICKET after hearing about a promotion for early bird rates and 5 months of movie channels when you signed up. While on the website I noticed on their NFL Sunday Ticket page , https://www.directv.com/DTVAPP/content/sports/nfl?footernavtype=-1. It stated "GET 5 MONTHS FREE of our best TV package when you buy NFL SUNDAY TICKET"on a red area on the page. It also listed the early bird pricing of $279.95. I then called them up to order...
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Direct TV
Cancellation Problems

I cancelled my service the third week of June 2009, on June 26th DIRECT TV said via email they sent me two recovery kits for my equipment, as of July 8th I had not received the kits and called them to inquire about them, I was concerned that I would be charged for the equipment - my boyfriend had a negative experience with this before with another provider and I did not want any issues. I was told they should be here anytime and if I did not have them in two weeks to call back again. Yesterday,...
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DirecTV
Refused to provide service they were contracted to provide.

On 28 June, 2009 I ordered ONE STANDARD receiver. The DirecTV installation technician arrived on 30 June, 2009 for installation, he refused to attach a dish to my house where there was an existing dish, and wanted to place it in my front yard, I insisted that if placed in my yard that it be in my back yard where I have more space and line of sight to the horizon in all directions. He refused to install the dish in my back yard and called in to get more options, whoever was on the other end told...
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DirecTV
Harrassment & they STOLED from me today!!

I cancelled DirecTV in April, returned all equipment & paid my final bill. Shortly after that they started calling all phone numbers they had of mine continuously trying to get me back. I advised them to stop the harrassment as I am on the Do-Not-Call list but it continues. Then last month I receive a $84 bill from them listing PPV's that supposedly were made on one of my receivers & after a lot of back & forth, I gave up & just paid it even though they were not mine. Then...
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Directv
Ripped me off - unauthorized debit - unethical practice - unbelievable deception.

Better watch these guys. UNBELIEVABLE. I subscribed for a year to watch the hockey season. Halfway through I upgraded my box to a HD box. No one informed me that I was adding two years to my contract! I am supposed to know this in advance by being a freak and read the fine print in their crappy terms of service. The right thing to do is to be proud of your services and inform the customer as a courtesy. But why would they want to do that. That would be HONEST. They are not. They suck. So, when...
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DIRECTV
CHEAP EBAY BOX TRIGGERS DIRECTV EARLY CANCELLATION FEE

I was able to maintain service with Directv for six years by replacing the original equipment with cheap Ebay auction equipment but the cheap stuff did not hold out and I had to switch to Dish Network to get some updated equipment that is working now.Unfortunately I was disconnecting and reconnecting boxes that trigger a Directv automatically controlled new service agreement and in my case it was just 18 months for each time I replaced a receiver{September 27 2006 and November 28 2008}I was...
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Directv
Deceit, Lying & Ripping customers off should be their slogan!

I was mislead into signing a contract for 2 years. The only reason I signed up with this company is that I was told at the time of signing, that they carry Arabic channels and that I can add it to my account at any time without any additional costs. When I was ready to add the Arabic channels to my account, I was told by Directv that they will no longer carry the Arabic channels effective June 1, 2009. My native language is Arabic and I would have NEVER signed up with this company if they did...
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