Waste Management | Found 202 reviews / complaints

Waste Management
Trash pick up in my neighborhood - WASTE MANAGEMENT / GARBAGE PICK UP

I live right next railroad tracks so my alley has one way in and out. Ill just mention today because this is a REGULAR thing for these guys. They pulled up today between 8 and 830 and are still sitting behind my house. Luckily schools are closed today otherwise they would be blocking me from getting out of my garage. See they sit right back there, smoke, talk, eat ect and think that no one sees them or that no one cares. Its ridiculous that they do this on a regular basis, not to mention they...
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Waste Management
Large item pick-up. - Waste Management Trash Collections

Issues with this company keeps coming up about services that should be performed and is in fact not performed. Missed trash pick-ups, which are then a charge of 25 dollars for a special trip. I placed a broken chair out with the trash and the chair was left. When I contacted them about it I was told that I didn't call 24 hours in advance for a special pick-up and that it would be an additional 35 dollars. Unbelievable, $35 to put a chair in with the garbage. No special trips, no heavy items, a...
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Waste Management
Waste managment missed picking up my trash three times in a month and wouldn't credit my account - WASTE MANAGEMENT / GARBAGE PICK UP

Waste management should be reported by all their customers. I used their service for almost 20 years. Missed picking up my trash three times in a month and said they might be able to credit my account $2. They missed picking up my trash again, I called and they said they would send someone out only to recieve a call thirty minutes later saying they would pick it up next week! that's four times in a month they missed picking up my trash. Then they said that they cut my service off in December...
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Waste Management
I hate waste management

I just got off the phone with these people. They cancelled my service 2 months ago and are still billing me for a service they have not provided. I hate this company they overcharge. I also requested that they come and get their bill and was told I would need to send a certified letter that was on the contract that I NEVER signed. I asked the rep to email me this so called contract and she said she didn't have it.....TOTAL SCAM and what a dishonest company...
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Waste Management
Waste Management cancelled service and took personal cans - curbside trash service

I have (had) Waste Management service in Queen Annes County Maryland. Without notice my account was cancelled and my personal 96 gallon roll off cans were taken. Luckily I have a home surveillance system so I saw who took them. When I called customer service the phone went silent at exactly 5 pm. I tried to call back only to find their offices were closed and their phone lines were not working. They did not return my phone call either. Such a disappointment after years of service....
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Waste Management
Too expensive to afford! - Cost of service

I am a senior with back/disc problems and a long driveway with a far incline so I have had WM coming to the garage to pick up trash. They charge over $500.00 per year plus fuel charges, etc. I am changing over to Lilac Disposal in Rochester NY. They will come to the house and p/u only when I have a full bag. The bag cost is very reasonable and the annual pick up is under $200.00 per yea...
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Waste Management
they can rewrite the contract. - Trash Pick up

READ THE CONTRACT! If you agree to the terms, you also agree to the part where Waste / Advanced can rewrite the contract. They can essentially erase everything above your name, and write anything they want, and that's what you agreed to. IF YOU HAVE A PROBLEM, SIMPLY REFUSE TO PAY, AND TELL THEM TO PICKUP THEIR BINS OR YOU WILL CHARGE THEM $X RENT PER DAY. HOLD OFF PAYMENT FOR ANY SERVICE, AND WAIT FOR A DEAL WITH A COLLECTION AGENCY. PAY HALF PRICE OR LESS. THEN GET AN HONEST GARBAGE HAULER....
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Waste Management
Waste Management Deceptive Practices - Garbage Service

Waste Management will get you to sign a 3 year contract and then not notify you on expiration and do what they call roll over for an additional 12 months. The require you talk only to a sales representative which will never call you back. Then they will say you must notify them by certified mail 90 days in advance that you want to cancel your service. This is the one of the worst kinds of big companies taking advantage of the small people. I have filed an complaint with the BBB to try and get...
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Waste Management
did you know you got billed 13 times in a 12 month period - PHARMACY

Waste management has a 28 day billing cycle that allows them to charge their customers 1 extra month a year. You can see it usually around the Oct Nov bill time. If you look at your billing statement online at wm you will see that your date changes a couple days every month. Looking this practice up online you will see that this tactic is used to increase their prices without telling you. Watch for me on a local sacramento news station soon as I am going to expose this. I have a business port...
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Waste Management
contract

I had gotten a contract in the mail from Waste Management and I did not sign it. I returned it with a note saying I wanted my service cancelled and the dumpster picked up by 9/30/13. I got a letter from some account rep telling me that the contract I signed 3 years ago had an auto renewal that would take effect if it was not cancelled within 90 days before it was renewal date. Who has the time to look back on a GARBAGE contract to learn about this auto renewal. Also, I am a residence and they...
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Waste Management
Riverside Screw

BIG RIP OFF!!! There is an automatic renewal contract. They offered to drop my bill from $307.00 to $115.00 if I singed a new one year contract. I was informed of this after they told me I was in a roll over contract. The person that singed the old contract is retired and we're under new ownership. It really makes me sick to think of how many people they're taking advantage of. If they can drop my bill almost $200.00 dollars at the drop of a hat for a new signature how much money are they...
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Waste Management
esident in Navarre Florida

Trash pick up knocks over recycling bin leading to it turned over in yard and not being emptied and items scattered throughout yard as well as trash not completely emptied and bin thrown in middle of Road has happened a number of times here in Navarre Florida im very displeased and hope these inconsiderate people working for you that already don't even have to get out of truck to do their job can have some self respect and also for peoples yard in which they are disrespectful toward can change...
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Waste Management
Don't hire them!

Almost 3 months and no fewer then 7 calls waiting about 20 minutes each for an operator - that is the time and effort spent trying to get WMs Delaware Franchise to pick up their recycling bin. It was delivered to me after I stopped the service. retty smart huh? Each time I am told we will pick it up this week. They are the worst. I would not recommend them to anyone....
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Waste Management
Lazy

I live in apartments, and i take the trash out atleast 3 times a week, and i hate it. Only because there is always trash bags all around the waste management bin and not in it ! sometimes i make the effort to pick some up, but i feel it's not my job. When waste management takes the trash on wednesday mornings i look out the window to see if the pick up the access trash around the bin, as i watched the process i noticed that they push the trash to back of the bin and who knows whats back there...
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Waste Management
Garbage Pick Up

I made a payment through their website and received a confirmation number and all. They neglected to contact me and say that they had a problem with the payment or even a simple call about the past due bill. Now they want 2 months up front which is $162.00 and they still won't pick up the garbage till the next pick up day. Nothing but problems with this company in Oregon, however they have a monopoly on the city I live in so you're screwed for better service. So now I'm forced to start loading...
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Waste Management
Find a different trash removal company

Terrible company--do NOT sign a contract with them! They will take advantage of you. They destroyed my driveway and refused to make it right; the driveway was old but they contributed to its decay by driving on the edges of it and on the grass. A contract automatically renews for three years unless you cancel it between 120 and 90 days prior to its termination date. I was determined to do this but screwed up on the dates. So I am stuck with this lousy company for another three years....
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Waste Management
Beware

Don't sign a contract with them. They will lock you into a rolling contract. In order to cancel you have to send them a certified letter 90 days in advance of your 'expiration date'. If you don't, your contract rolls over for an entire new term. In my case it rolled to another 36 months. If I cancel, I have to pay a pickup fee $100, plus 6 months of billing in my case $906. Beware of this company!...
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