Verizon | Found 1139 reviews / complaints

Verizon
Billing

My name is Raffi Varjabedian and I have an account (ending in 9276)with Verizon. I had some international calls between July 25 to August 2 to Yerevan, Armenia. When I got the statement I was charged over $150 for those calls which if I had used a calling card would have cost me $20. I called customer service and disputed the charges. I was told that Verizon uses a third party for international calls which I was not aware of or disclosed at the time I got the service. The customer service...
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Verizon
Verizon store Poor Customer Service - Galaxy tablet

Went to the Verizon Store to return a cover I bought for my tablet , I was frustrated to find that there is not a help desk for returns, I then asked to just go find the right one and was told they were in the back ,so you just wait with the others that are buying phones even though I just have a return ?? my face said what I was thinking I am sure, he politly told me about a 15 min. wait. I sat their for a stinking hour listing to customer reps with customers talking about their dogs and...
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Verizon
For at least the last month, I have had no phone use and am unable to get on the internet

I signed up for fios because it was suppose to help my internet be faster. UH! I have not been able to get on the internet or use my phone for the last month. I made an appointment to have a service man come on 8/31 between 8am and noon. That took me 45 minutes on my work phone to set up that appointment. The serviceman called at 8:05am and I was unable to get to my cell before he hung up. I tried to call back and was told " well there is nothing you can do now." No service man or rep ever...
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Verizon
Verizon doesn't care about individual customers - MiFi

I am a father of 2, I work full-time, i'm in grad school getting my MBA, my wife works full-time at a childrens' hospital. We cancelled our MiFi services over a year ago but it kicked back in and has been billing us for 8 months @ $52.15 = $417.20 I realized they were still billing us and called to see if the charges could be refunded since the data usage report indicated no data had been used in 8 months. They wouldn't budge. They gave no refund. I need the money. Verizon does not care about...
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Verizon
I was a customer for 12 years - iPhone 4

I believe I started with Verizon in 2001. I got my phones on discount, kept the contract, and always paid my bill with a credit on my account. This year I needed to start saying money and the phone was one of the things that needed to change. I owned my iPhone 4, there was an $80 credit, and I was now on Month to Month for about 6 months. I bought another phone and transferred my phone number that I have had since 1999. I did everything that was expected of me. I then go to sell the phone and...
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Verizon
Verizon Wireless - Verizon Wireless Customer Service

Verizon 's customer service rep assured me I could merge my iPad's account with my cell phone account and I would save money. I asked if I would have to pay an activation fee, and she insisted I would not because my iPad account already was active. So I agreed. My first merged bill arrived, and there was a $35 activation fee. So I called to correct the error. The new customer service rep refused to reverse the fee, saying it was a legitimate charge. I asked for a supervisor, and customer...
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Verizon
RE: Customer Service @ Verizon Wireless Store in Palm Springs, CA. 92264

If there's a Verizon employee better than Katelyn I don't know who it could be. When I took my ailing phone in the store I expected: a long wait -- didn't have one, a grumpy employee who knew nothing -- and instead I got Katelyn who knew everything! She was professional, yet cheery, fast yet accurate, and took the time to teach me how to do what she was doing. Wow. That changed my whole opinion of Verizon Wireless Stores. Please hire more like Katelyn!!!...
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Verizon
Windows vista - UltraLine Series 3 Model 9100EM and Gateway Windows Vista

My router won't respond to my desktop. All my other devices work fine wirelessly, but not the Ethernet for my desktop. The employees that work at Verizon help centers are a bunch of freaking morons. There are no problems with the wires i use. I always get 'error 651' when I try to connect. I have looked EVERYWHERE for a solution but I can't find one. I asked for help on live chat and wasted 30 min with the first moron trying to ask me if I had Internet service. Then he told me he will transfer...
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Verizon
fios

I got FIOS installed on Jan 26, 2013. I received my first bill and was $100 over what was quoted. I emailed at least 10 times to Mr. Sullivan office to correct. Was referred to D.Terry who was worthless. I canceled my service on Feb 23rd, returned all the equiptment. Today I get another bill even higher than the last one. I have asked via email to get this corrected and no one seems to care enought to handle this situation....
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Verizon
long distance phone minutes

I have purchased long distance minutes via MCI and have over 3,000 minutes remaining. Verizon has cancelled the service and replaced it with another, but is honoring minutes already held by customers. Since the new service has been promoted, I am continually told I am unable to access the line to make a long distance call as "my card is already in service". When I call Verizon they simply say the are having problems and are trying to fix it. This has happened very often ever the new service has...
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Verizon
Verizon, America's Most Unreliable Network. - wireless and internet

Dropped calls during tower exchanges. Text messages routed to the wrong recipients or undelivered. Texts sometimes double or triple delivered. Highly overpriced limited internet plans without the bandwidth to support them. Bone-crushing internet latencies. Dropped streams, stalled pages - useless internet. Billing issues, such as tallying texts and minutes on a deactivated phone, and overestimating data usage....
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Verizon
Billed after I suspended account WITHOUT BILLING - wireless and internet

Subject: Billed for data usage after I suspended my account. Message: In March of 2012 I suspended my Verizon Wireless Wireless Broadband (aircard) account via my online account access. My contract had expired in 2009 and I was paying month to month for the same aircard device. At the time I suspended my account, the bill was paid in full with no balance owed. I opted to suspend the service WITHOUT BILLING while I evaluated another service provider. Apparently Verizon Wireless failed to...
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Verizon
Worst Customer Service EVER

First off, you'd spend less time actually getting Google on the phone. But when you finally get through to a representative, be prepared to explain your question at least 6 different people as you get transferred back and forth. I spent a cumulative 3 hours (you read that right, THREE HOURS) trying to address a simple issue, which is as yet unresolved. Optimum, who has an inferior product, at least gets you to a single agent within 10 minutes who can work with you to solve your issue without...
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Verizon
Extreme Over Charging.

About 6 weeks ago I was working on a Missionary Project with a missionary friend in Angola, Africa. I tried to use Skype to call him in Angola about a decision that had to be made about the project. When Skype couldn't connect to him successfully I pick up my land line and call him not really thinking of what Verizon would charge. Come to find out that Verizon charged me $100 for the call that i believe costs them less than $10. Since i believe that the charge should be about 10% of what...
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Verizon
Bait & Switch Internet

I was encouraged to migrate my company's internet and telephone service from Comcast to Verizon FIOS because of their advertised speed and the assurance that remote wireless access would be available to our employees. Guess again: "Verizon Wi-Fi is available with select FiOS and High Speed Internet packages and in designated locations only. The service requires Windows Vista or Windows XP 32-bit with Service Pack 3. Not available on Macintosh, Windows XP-64 bit, or Windows 7 operating systems....
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Verizon
Extortion

I was a 5 year customer of Verizon Wireless with as many as 6 concurrently active phone lines in my name. Using the conservative estimate of $300/month, I have paid VZW in excess of $18K, during the life of my contract with them. Over that time, I have always paid my bills (admittedly, at times late) and have never resorted to lodging a formal complaint such as this. However, in December 2011 I reached the point when I decided to no longer subject myself to their deceptive practices, took my...
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Verizon
No Show for install

I was scheduled for Internet and phone installation between 11a-2pm my order number was MD00182948810. I arrived at the dealership at 9am and didn't leave until 6pm. When I placed the order I request that the tech call me with a window at some point in his day. I received no call at around 2:45pm I decide to call for an update on my installation time frame since the tech at that point was already 45 minutes late. The customer service rep placed me on hold so that she could call the Tech, after...
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