United Airlines | Found 272 reviews / complaints

United Airlines
No deposit of mileage to my MilePlus account.

I received a letter dating 11/25/2013 for an appreciation for being a Good Samaritan. I was on flight 218 on 11/15/2013 when a unexpected medical emergency occurred during the flight. I am a physician and along with an another physician, came to an aid of an ill passenger. I received a letter sent by Brenda Eshee and as a token of United Airlines appreciation, they were going to deposit 15,000 MileagePlus bonus miles to my account. Needless to say, after several weeks of checking my account,...
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United Airlines
Joy Stevens/employee/refund

I was told (by one of the representatives on the 1-800 number) to put in my request here and you would let me know who to contact. My husband and I flew to Cabo on Oct 31 and back on Nov 7 of 2013. We paid the taxes as we left the airport (I have the receipt on my credit card bill) and then on my paycheck of 12/12/2013 they took out taxes for our trip for both of us in the amount of $81.50. I have the receipts for those also. Just wanted to know who to contact to get this refund back because I...
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United Airlines
Changes in domestic baggage charges for Gold Elite members are unacceptable - baggage policy

Earlier today, before booking a flight on United, I called to try to find out what the "new baggage policies" mentioned on their web site are. (a thorough search of the site did not reveal any information) When I spoke to an agent, I was told that Gold Elite members, who used to be allowed three 70-pound bags checked free of charge on domestic flights, are now allowed only ONE 50-pound bag. This is completely uncompetitive (Southwest Airlines, for example, allows two free checked bags for...
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United Airlines
equest of refund of excess bagagge $50.00 from bozeman,mt to newark on jan 4,2014

tried refund on website. baggage document no. requested but don't keep it. called various place but didn't work. i keep passenger receipt/excess baggage mm/b94A03 /bozen, psgr ticket 00162379376381 $50 charged to American express account ending 8-81005. ticket no.01626016162831 passenger name MITA/FIRST CHECKED document type excess baggage. hoping you can arrange the cancellation of charge....
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United Airlines
Mileage plus

When i signed up for a new Chase/United Visa account, I was told by the agent that the 67,903 miles in my old Continental account would be transferred but that the miles in my old United account were too old to qualify. i was led to expect that the transfer would be automatic once my Visa account was established. When the miles did not appear, I called United and was informed that it would cost me $150 to hav the miles transferred and the agent apologized for the earlier misinformation. While...
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United Airlines
Inhuman treatment at Dulles airport. - compensation for poor treatment

My husband traveled on Flight 1133Y on 12/9/2013 coming from Cancun, Mexico. The plane left an hour late. When we arrive at Dulles Airport in Washington we asked the employee what should we do and is there a flight out for Bradley Airport(we were suppose leave at 10:15) He said to check in the little office on the other side of the luggage bend. He told us to go back and talk with the same employee. He told us to go up stairs and see the person at the check in counter. She was so rude to...
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United Airlines
Unmeasured up

My daughter who is 18 yo & has traveled very little was suppose to fly to see us for Christmas. She took a United flight out of Memphis Tn which was delayed which made her miss her connection in Houston, Tx. My daughter did not have a phone & had very little money because we thought she would be here a little past lunch. My husband received a call from an automated machine that she would not get a connection until the next day. My husband had to take off work to go pick her up. When he...
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United Airlines
Unsatisfactory service

My 18 year daughter traveled per United Airlines to see us for Christmas. The first problem was in Memphis, Tn were her plane was delayed which made her miss her connection in Houston,TX to College Station. My husband received an automated message from United saying that she would not get another connection flight until tommoro. My husband took off work to drive to Houston to get her. Our daughter had very little money with her because we expected it to be a short fight. She also had no cell...
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United Airlines
Saver Award Miles not used when requested - Mileage Plus Account

Mileage plus number FQA25285...I booked two tickets conf: IM2FEQ and INFK7Q and requesting that we use 50k miles from reinstated miles from a cancelled flight ...Saver Award YC2ON. The United agent used saver award miles for IM2FEQ with a $100.00 fee (Correct). New miles (25k) were taken from my account for INFK7Q with a $25.00 fee (incorrect). I'm told that this cannot be corrected by another agent and told that I should complain thru this site. All I want is to use the reinstated miles for...
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United Airlines
pin number for a credit voucher of$ 200.00 - Amalia Saldivar/Yanette Barreras

i am trying to get my pin number ,so that I, may use my credit voucher , I accidently deleted my pin number ,, it was given to me in august due to a bad experience on a flight on United airlines on June 28 , the ticket number is -0167227968830-831 booking number-NAYTKP(2) flight#-157416363812 conformation #MYZSC-4 , on flight #5157-Y please help me with this I have been trying for two days and no one can seem to help me . I am booking a flight to San Antonio, Texas on a one way trip...
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United Airlines
Missing water shoes, Bag opened and no note left

Just returned from Mexico and had my second occurrence of upset with United. When I got to the hotel, I noted my luggage had been opened and a change in my packing. NO NOTE HAD BEEN LEFT IN LUGGAGE re same. One of my new water shoes must of fell out and missing. I was unable to purchase a new pair there and therefore was at a loss for same. Why was there not a note left in my luggage? They were only $10 but I sure missed them. Fran Houghton...
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United Airlines
missed flight

Flight 4553 MCI-EWR on December 2 was delayed about 2 and a half hours due to lack of crew in either Dallas or MCI and we were therefore unable to connect with flight 956 EWR-GVA. We were put on flight 992yEWR to Zurich but unable to get a flight from there to Geneva and had to take the train. We took a train Zurich to Montreux cossting 88.11 US dollars (80.00 Swiss francs) for the 2 of us. We would like to be reimbursed for this amount since United was unable to get us to our desired location:...
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United Airlines
United Airlines

I purchased a ticket from Albuquerque to Rapid City, SD with a stopover and change of planes in Denver. My company recently moved me from Albuquerque to Denver. I called to have my ticket changed from Albuquerque to Rapid City, to Denver to Rapid City. I was told I had to pay $75 to make this change, when I already had a ticket from Denver to Rapid City. I explained that I had a ticket already, or that part of my ticket was from Denver to Rapid City. I talked with a supervisor, who hung up on...
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United Airlines
Lemonade out of Lemons

Flying on a return trip from Cleveland we had a mechanical delay on a return flight leaving 1 hour behind schedule. That said, our flight attendant Justin James was the most welcoming and professional I have come across. I have flown a lot in my career and it would be a pleasure torun across him again. He called EVERYONE by name...that is crazy. He was attendant and welcoming to all passengers and even when they got restless was able to rein in the goof offs not following instructions. I am a...
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United Airlines
Regarding $75 Electronic Ticket

Hello, I had purchased a ticket to fly in February of 2011, but the sales representative had accidentally charged me a $25 fee. Katherine Brennan, at United Airlines Customer Care had very kindly extended the $75 E-certificate for me. Unfortunately, I have been very busy with having to work, and have not had the opportunity to take time off to travel. Katherine Brennan had emailed me the following "Goodwill Electronic Certificate" of $75, in February of 2012, but I still was not able to travel,...
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United Airlines
l want my milage returned to me without a $200 charge per ticket

When l made reservations from Newark to Florence and back, l specifically stated that l wanted Business class tickets. l was told that they do not make a connection to Florence but that l could book 2 tickets to Rome for 110,000 milage points each. l agreed and even paid for a FareLock. Turns out the FareLock came thru as Economy and on a later conversation with a supervisor, l told her l cannot fly economy because of my back and there must have been confusion with the original agent thru which...
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United Airlines
LOVE UNITED OURTOWNCONSTRUCTION@YMAIL.COM

HI MY NAME IS STEVEN WHITE ,I HAD A TICKET ISSUED TO ME FROM LAST YEAR ON SEP 13 2012 TO FYI ON OCT 12 2012 I WAS NOT ABLE TO GO SO MY TICKET WAS GOOD FOR A YEAR ,THINKING MY TICKET WAS GOOD UNTIL OCT 12 2013 I WANTED TO BOOK A FRIGHT YESTERDAY .10/15/2013 BUT WAS NOT ABLE TO USE MY OLD TICKET / THIS IS MY TICKET NUMBER COMFIRMATION BVEVQL -ETICKETIS 0162340196532 COULD YOU PLEASE EXTEND MY TICKET AIRFARE SO THAT I COULD BOOK A FRIGHT PS I KNOW I SOME OF THE MONEY AT $497.91PLEASE CONTACT ME AT...
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United Airlines
Ticket Voucher - airline travel

I was on a U.S. Airways flight 48 on May 19, 2013 confirmation number CDGHED. Over 30 people had to get off the flight and I was given a United voucher for a future flight. I have misplaced the voucher but my ticket number was 0160100105130.I need to use my voucher very soon and was hoping to purchase my ticket buy Oct. 27, 2013. Thank you for helping me resolve this issue by re-iussing my voucher....
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