Union Bank Of California | Found 24 reviews / complaints

Union Bank of California
Union Bank Stealing money monthly from members

I was wondering why my card would not work so I went online and noticed that Union Bank has been charging me monthly. I signed up years ago for a Free checking account and my statements said that it was free for the longest time. Unfortunately I'm not one of those people that scrutinizes their statement every month. I called the customer service number and the first lady said that she couldn't give me a refund, so I asked to talk to a manager. She got me Michelle. Michelle said tha they sent...
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Union Bank Of California
Fee Factory

If you like fees you'll love Union Bank. Fees for excess check writing, fees for online account information, fees for depositing cash, and if you have overdraft protection, fees for transfers and interest though the roof. Don't even consider bouncing a check, you will be financially raped. The final straw was trying to cash a certified check from Canada. I was told a minimum of $85 and 30 to 90 days for collection. I went to Wells Fargo, they cashed it, no fees, within 15 minutes (had to do a...
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Union Bank Of California
I hope nobody ever goes through what I went through with them

I was fired by the company after 85 days of employment. The reason for termination was "lack of meeting performance standards." I have worked for banks since 2005 and never have experienced what I did with the company. I was given sales goals for the Quarter 3 of 2010 on July 1, fired July 20, that was an unfair gauge of my quarterly sales numbers since we weren't even in to 1/3 of the quarter and I had no sales goals up until July. I was not told a single time that my sales needed to pick up,...
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Union Bank Of California
Bank reviews and complaints

My debit card number was recently stolen. The person proceed to charge $485 at a gas station. Union Bank flagged this sale as possibly fraudulent and froze my account WITHOUT COMMUNICATING WITH ME. Much to my chagrin, I discovered this while attempting to purchase something--my card was declined. I checked my account online and I saw the charge (lets note again NO communication from Union about this) and called the bank. After three (!) calls where three entirely different processes were...
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Union Bank Of California
UNFAIR FEES

I check my bank account periodically and this morning when I checked it was over drawn by $187.43 I was very upset because they had charged me for 3 fees instead of one.... My balance was $950.29 on Monday and I had a $543.00 debit that was subtracted which left me a balance of $407.29, a pending debit of $17.58 (bal $389.71), a pending debit of $62.25 (bal $327.46) and a pending debit of 12.89 which would leave my balance at $314.57 (this is the amount that showed available in my acct). I...
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Union Bank Of California
Disregard for rules, callous ineffective reps, poor ability to solve problem

Incident = Traveling in Thailand I lost bank card. Had it cancelled. did not have bank account number handy. Was treated like a third world citizen. Told "Well that's your fault you lost your card, we have policies we need to follow: Having been a customer "care" specialist for varied companies I know when you are being pushed aside. Union Bank is by far the worst customer service experience ever. I talked to 15 different reps, until one kind soul offered to send me a card to Thailand. Others...
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Union Bank Of California
Excessive fees, unethical, high fees, california Internet

Union Bank charged me 3 fees in 1 day when there was money in my account they waited until the end of the day when i deposited a check at the atm then made a larger purchase then charged me for the purchase before posting my check so they gave me nice 3 juicy fees of 34.00 each for 2 purchases of 2.18 each and 1 for eleven dollars and some change wow. They sure made out okay. So even though the money was there for those 3 small transactions they waited until the i made the bigger transaction...
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Union Bank Of California
overdraft fees

Union Bank of California charges 35 dollars for every instance of overdraft. We have paid hundreds of dollars on our account over the last few years. If we are over drawn 7 dollars they charge 35 dollars on it, then an atm fee will go through after that and we are charged an additional 35 dollars on that fee. They often credit multiple ATM fees long after the ATM use and if you are over drawn each is an additional 35 dollars. we have not been using our account, we left an extra 50 dollars in...
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Union Bank Of California
Refuses to take cash for M/O, even if you have an account. and M/O have to be made out to a person or business. West Hills

Last week I entered a branch of my bank Union bank of Calif. to buy a m/o. I counted out my cash and asked for a m/o I was told they coulsd not take cash from me, I askes why I have an account. I was told it did not matter there would be no recourse for the bank. I said what recourse did they need on a M/O, I was told they hadto have an account to go back to. So I had to deposit all the cash in the account and then write a check for the amount of the M/O. Then I was told I had to give a name to...
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Union Bank Of California
Stole $2500.00 out of my account

I wrote a check for $250.00, the Bank issued $2500.00. When I caught the mistakeThe bank took 2 weeks to refund my money. 30 days later the financial audit team Took the money back overdrawing my account again, they stated the money never left my account to begin with and when they refunded my money, I was over paid. Yet my account was overdrawn the first time(showing the money was taken out, and my cash reserve was depleated, which I had to pay back to keep my credit good). When they took it...
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Union Bank Of California
Denied me access to my deceased father's bank accounts after I went to probate.

Dad left his estate to me. The bank said I had to go to probate to get access to his accounts. I gave them all the needed papers for this. Much time went by and they said he had closed these accts. Then, they said they had sent them to the state. They lied to me. The state said they would have record of this. So, I filed a complaint with the Comptroller's Office. The Bank lied to their Office saying I had no complaint against them. Much time is going by and the bank is stalling me. My papers...
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Union Bank Of California
Excessive fees for business banking customers

Union Bank of California processes merchant deposits the next business day instead of the same business day like other banks. What this means is that they debit your account before they credit your account. The debits hit at 11:00 PM and the deposits hit after midnight. So, even though you may have a positive balance every day, your overnight balance will show negative and they charge you a 34.00 fee per transaction that hits over night. When you call them, they don't hear what you're saying....
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Union Bank Of California
Union Bank of California Accuses Me of Federal Crimes, Closes Account, Reports to Chex Systems, for Withdrawing $80 from ATM

More details and supporting documents are on my blog http://consumerproblems.wordpress.com After I had a problem depositing a large check into my Wells Fargo checking account, I closed that account and opened an account with Union Bank of California. Wanting to avoid the large check problem, I made my opening deposit in cash. I did not make any other cash transactions. Two months after opening the account I received a letter from Union Bank of California accusing me of "structuring" cash...
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Union Bank Of California
Severe overdraft charges

Recently I had overdrafted my account at Union Bank of California. I was not informed at the time but when I called to check my account status I was more than 400 dollars over drawn. Unsure I had dialed the correct account I quickly redialed my information and my account suddenly became 530 overdrawn in less than 5 seconds, I called to see what the problem was and the bank operator said I had accumulated this amount in only two days time. When I inquired as to why this was I was told simply...
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Union Bank Of California
I am being charged daily for overdraft fees as well as the overdraft fee itself. Single mom on SSI

I have a big complaint about Union Bank of California. I am a single disabled mother on SSI. In September I opened an account with Union Bank and have had nothing but problems with them. I have my check directly deposited into this account and every month I have all of these overdraft fees as well as daily fees when my account is over drawn.I have asked them to deny any debits if the money is not in the account yet that hasn't happened. I have also received a letter advising me that someone has...
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Union Bank Of California
Pay request for payment,but don't post it untill account is low, then bounce the check

had elec. dep. every month at same date. had one elec payment at the same date every month. request for payment came in and it was paid, but it was not posted until one day before my elec deposit was there. some times it was held as long a 15 days before it was posted. the same with any other checks that they could delay. i spoke with the manager about this, as you would expect, he knows only what comes up on his computor, but the first time i spoke with him i got a refund of almost $400.00....
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Union Bank Of California
UBOC - Ripoff unappropriately handled check for deposit

I have held a personal account with UBOC for several years and decided to open our non-profit business account with them. One week later we deposited a check from a funder which we had our fiscal sponsor holding onto until our account was open. When we deposited the check we were told we were just in time because 2 days later it would have been considered a "stale" check. Well, 3 days later our funder called asking what was going on because our bank called them questioning the check and gave...
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