Toys R Us | Found 406 reviews / complaints

TOYS-R-US
expensive batteries?

I took my daughter to toye-r-us for the first time because she got their $25 gift certificate for christmas. We saw a few good deals and she picked a 3 things that should come out to at least $30 after tax. At the check out I wanted batteries and they were having a sale on only energizer. My husband wanted AAA's for our mp3 players and my daughter needed AA's. Th cashier rang them through after the toys went through (but not yet purchased. The toys were as much as I thought, but when the...
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Toys R Us
Toys R Us online return policy - Toys R Us

Pathetic!! Did you know that in order to return something purchased online from Toys R Us , you have to have the PACKING SLIP!! And, do I know what happened to the packing slip which was apparently NOT on the inside of the box but taped to the outside of the box- no...!!! Seriously, it's Christmas and with receiving so many packages, I apparently let one little thing slip which now means I get to have store credit to Toys R Us rather than getting my money back on the item I purchased....
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Toys R Us
Family employment at toys r us Stevenage ukExample: Sears broken washing machine

On toys r us in stevenage UK,they chose to recruit family members like a dauther of a supervisor call Rachel and the worst thing is everybody was so friendly with her and the. other ones who's working hard didn't have a chance to get permanent job there. They was making the Christmas staff feel miserable no one was talk with them.I have a knowledge that company's can't recruit family members,but why there they do so?...
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Toys R Us
Toys R Us Steals!!!

I placed an order on December 20th for a WWE ring for store pick up. I received an order confirmation and they placed a hold on the funds on my debit card. The next morning I received an e-mail that the order was canceled because they did not have it in stock but they did not give me my funds back. I called customer service and they said it is their policy to hold the funds for 7-10 days. So I have no ring and they kept the money so I can't get a replacement present. They screwed up the order...
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Toys R Us
MY FIRST AND LAST TIME EVER SHOPPING TOYS R US.COM AND STORE!!!!!!!!!!!!! - BARBIE GLAMOUR CAMPER W/DOLLS

ITS CHRISTMAS! THOUGHT I'D GET MY DAUGHTER'S LAST GIFT ONLINE THROUGH TOYSRUS (I NORMALLY SHOP AMAZON OR WALMART) SINCE THE SITE SHOWED THE PRODUCT BEING ELIGIBLE FOR SAME DAY PICK UP AT STORE! I PRESSED SUBMIT, MY CARD WAS CHARGED $150! HOURS LATER I RECEIVE A CALL/VOICEMAIL FROM AN EMPLOYEE USING HIS PERSONAL CELLPHONE TO LET ME KNOW MY ITEM WAS ACTUALLY NOT AVAILABLE, (THOUGHT I HEARD HIM CHUCKLE A BIT) SORRY BUT THE STORE IS REALLY HECTIC AND THAT THE ORDER WILL BE CANCELLED. I FOUND OUT IT...
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Toys R Us
Helpful employee and good customer service - Christmas Gifts

When I arrive to the Brooklyn toys r us on bay parkway with my son I ask a employee for help with my kids Christmas list and a young lady helped me right away . I just want to say Cecilia was really nice and helpful. Thanks to her for finding what I was looking for. Great customer service. Very energized and determine employee thank you now my kids will has their perfect Christmas gift. Sincerely, Jennifer Rodriguez...
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Toys R Us
Order Problems

I placed an order for Christmas toys on Wednesday, Dec.4th on Toys R Us 's website. I did this to take advantage of the double rewards available on Wednesday. Also, I signed up for their store credit card for the extra 15% off they offered. When I attempted to enter the promo code for the 15% off, it was said to be invalid. After calling customer service, I was assured that I would be refunded the 15% after the purchase was complete. I'm still waiting for that to happen. Also, I did not receive...
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Toys R Us
Toys R Us - Horrible Customer Service - Polaroid

We purchased five electronic items online on Nov 30th for Christmas presents. Five days later, the tracking info was stuck on "staged for pickup". I called TRU and was told to wait for the delivery as it was not considered "late" yet. I called UPS and they stated they never received the package. After repeated calls to TRU with absolutely no help, I told them to cancel my order. I was offered a 10% credit for my trouble to which I responded I was thankful, but I would rather have the items I...
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Toys R Us
WORSE COSTUMER SERVICES EVER - costumer service

i spent 395 dollars on toys on the toyrus website on November 19, 2013. I like to buy everything before thanksgiving to prevent madness and so I can receive my packages on time. today is december 16, 2013 and still my packages haven't arrived. I had call costumer services twice seeking help and they just say check with ups. I told them that i purchased items from them and that they supposed to take care of the costumer and make sure the costumer receive the merchandise paid for and their answer...
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Toys R Us
Toys r us is not respectful of jews

Try to purchase Chanukah at TRU . It is pathetic. Year after year stores in nanuet ny and Paramus nJ have such a tiny section while the stores are tremendous. When asking person ell they answer with ignorance thinking that some gift wrap and a couple of overpriced dreidel is all there is. How about some decorations, lights, menorahs? Telling the manager in nanuet was worse.while making excuses and being sorry I was told that there is not much demand for Chanukah items. I was shocked at this...
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Toys R Us
Toys R US in owings mills Maryland - Toys R Us

12-4-2013. Called store to see if they had gotten "zoomer" (a robotic dog toy) in stock yet. Employee, angel answers; could barely understand what she said. I asked my question. I was told and I quote "we ain't got dat.. It's outta stock" and she hangs up! I was a mile or less from the store and didn't trust that "they ain't got dat" so I went in. We ha been checking with the store for this toy so I knew exactly where the display was. There were several on the shelf. I grabbed one, made my way...
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Toys R Us
Horrible Shipping, wrong item, broken toy! - LEGO Bricks and more builders of tomorrow, edu science astro precision 360 young astronomers refractor telescope, Barbie store it all carrying case

I purchased three gifts for my daughter for Christmas. The package came when expected but now how I expected it. The box was almost 3 sizes to big for the items I purchased and had no bubble wrap, padding, paper nothing but the items! We ordered a Barbie rolling storage tote, clearly had been used. It was broken with part of the top missing (not in the box!) the sticker peeling off, and gum on the wheel with impacted glitter and hair! WOW! Not only was that impressive but the item cost over $20...
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Toys R Us
TOYS R US CUSTOMER SERVICE - NINJA TURTLE SHELLCASE

DEAR MS. WAUGH, MY WIFE AND I ARE DISGUSTED WITH TOYS R US POOR ATTITUDE, SERVICE, AND TOTAL LACK OF BUSINESS ACUMEN. WE HAVE SPENT 4 HOURS TRYING TO BUY A NINJA TURTLE SHELL RAISER, NON MOTORIZED, FOR OUR GRANDSON. WE HAVE SPENT MORE THAN 4 HOURS TRYING TO BUY THE PRODUCT. WALMART WHO HAD A MUCH BETTER PRICE THAN TOYS R US UNFORTUNATELY SOLD OUT. WE DID AN INTERNET SEARCH FOR INVENTORY AND WAS SHOWN THAT YOUR BURBANK STORE HAD INVENTORY. WE CALLED THE STORE AND THEY SAID THEY DO NOT HAVE ANY...
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Toys R Us
Deceptive advertising? - Power Wheels Jeep Hurricane Ride-on

Toys R Us doorbuster add states that POWER WHEELS Jeep Hurricane Ride-on was available for $299.99 starting at 5pm today. Called Toys R Us 800# customer service for inventory check of local store. I was informed my local Toys R Us does not have any in stock and the price was only available today as a doorbuster deal. Also no rain checks or free shipping if ordered on-line. Anyway, buyer beware. No happy faces for this company....
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Toys R Us
toys r us broken zipper on childs sofa - sofia the first sofa

I tried to exchange the item for the same thing and the rude customer service clerk said that I couldn't exchange because the item did not have the original sku number which is not right when I know for a fact that they can pull up my original receipt on file because I paid with a debit card and I also know they can cause I use to work for the company and be the service desk clerk they will not receive my business or my friends and familys from this day forward...
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Toys R Us
Toys R US Bills twice when Items ship separately - Christmas Toys

Toys R Us will bill twice when Items ship separately. I placed an order for less than 100.00 dollars, and the following few days I had different charges showing up in my bank account as each item shipped at different times. When I spoke with Toys R Us they said the initial payment of 99.81 was just a hold on the account and that each item will be billed as it is shipped. Although it does not tell you this when you are making the purchase, I was informed that somewhere in the depths of the Toys...
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