Time Warner Cable | Found 972 reviews / complaints

Time Warner Cable
Chat Lied To Me - Hi-speed internet

I went on Time Warner chat and got an agreement date to pay my overdue bill for my internet and phone and they shut my internet off after getting this agreement. They said that chat could not extend my date that far and they would not honor our agreement. Customer service said that chat had the same authority as they did but this chat rep could not extend my service due date that far. Very upsetting. They conveniently lost my chat and said even if they did find it that it would not change...
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time Warner Cable
LIES:

A TWC Salesmen came to my door asked me would I be interest in cable. in which I told him I was already w/TWC but I could use another box for my livingroom. he said if I signed up for all three(phone, internet )they had a special running. free installation, free phone service for 3 mos, a prenium channel for 3 mos, and $150.00 gift card from Target. I jumped on it. when it came time for installation, I was told I wouldn't get the phone service free for 2mos, only one, and I wouldn't get the...
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Time Warner Cable
Bait and switch

When I had the cable installed, there was an agreement between Time Warner and the Building Complex that every customer that installed their Triple Play would receive a free month of cable. Not only did I never receive this free month, they charged seperately for the services. I wound up paying more for the triple play with one DVR box than I had in a previous location for 4 DVRs. They say that the Premium services are separate from the package deal. at no time ( at least not till they succored...
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Time Warner Cable
Every week it seems like our phone/cable/internet bill keeps rising !!!!

Every week it seems like our phone/cable/internet bill keeps rising even after i paid my bill they call back a week later saying that we owe more money . dont use time warner cable they can suck my balls . they will rip you off pluse thire digitle cable boxs are sooooooo slow to change channels and when you record a show they wont let you put one any usb device !...
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Time Warner Cable
ongoing disruptions of internet

My new name for them is TIME WASTER CABLE!! Customer service is so poor that I spent a total of 5 hours this past week - mostly on hold, being transferred to here and there. They start from square one every time. We have had our internet drop off several times a day since they took over Comcast. Nothing they have done has worked yet - new $75 direct line, 3 modem tradeouts...we have to switch to dsl....
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Time Warner Cable
WORST COSTUMER SERVICE EVER YEAR AFTER YEAR AND SO MANY PROBLEMS WITH SERVICE - Time Warner Cable internet, phone, and cable TV

I have been with time warner ever since Adelphia became Time warner and the service just gets worse and worse.A family member passed away today and we have been having serious issues with our phone and I have had to spend HOURS !!HOURS on hold, I have spoken to SIX different "technical support " people and NOTHING helps it only gets worse.I hate this company it has the worst service and worst costumer service....
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Time Warner Cable
Time Warner Cable poor quality

As a subscriber to TWC, I am extremely disappointed in the picture quality. We have had, in the past, several complaints about the line going down. They have come out and temporarily fixed the issue but every time we get a big wind, service goes out again. For the past month, the picture and sound quality has been poor to non-existent on several of the channels I watch. Although I'm paying over $70/month for a basic package, they offered a paltry $30 credit to my account with an offer to have...
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Time Warner Cable
technicians lying

I paid for my service to be connected and was told a it would be connected the following day.... i waited and decided to call, first they said it was already connected and was disconnected. Called again and they said the technician could not access the pole (a big lie because there is no gate to access the pole) i was left holding for ever and was told there was noone available to come. I hate time warner cable ...this has happened before....and they don't care about the customer. Now is...
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Time Warner Cable
Biggest Run Around/unknowledgable Customer Service - Ongoing promotion

I have had TWC for over 3 years and every time I have to call them, it is always a painful experience. In the past was due to the rude and condescending representatives I spoke with. I have avoided having to call of late but we got this promotion in the mail that required a phone call. This was the deal with a upgrade in service they would send out a tablet. So 5 calls later a trip to the TWC office, all I got at every turn was, what seems to be the problem. After all these calls I don't...
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Time Warner Cable
Time Warner Billing "Error" goes unresolved after 5 calls in 6 weeks!!! "Promises" are BS... I want my money back that they TOOK!! - Time Warner Billing

I have the very basic cable I could get thru TW (only $12.45 mo), only because I couldn't get channels to stay in with an antenna. I can't afford anything more and have very little in my bank account to only pay the necessary bills. Someone put in the wrong code when I ordered a "free" digital adapter they said I needed. This code went in as an upgrade that I never made. They TOOK $129. from my checking account on Nov 6 (I normally "autopay" my $12.45 monthly TW bill). When I discovered this, I...
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Time Warner Cable
Cable Card - Scientific Atlanta DVR

I have purchase my own DVR and obtain a cable card from Time Warner. When I try to hook up the DVR I am transferred to Buffalo New York who refuses to pair my purchase DVR with their cable card even though the DVR that I purchased is exactly the same as the ones that Time Warner uses in Fremont NE. They say, they will not pair it because it might be stolen. I had the seller on the line with me who indicated that I purchase the DVR. I told the local office I purchased DVR and needed to rent the...
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Time Warner Cable
email

I tried to contact TWC several times through you website, I downloaded the Java etc. and still my message did not go through due to some "error.." How disgraceful that your own website frustrates your customers. My problem: MyTWC email accounts are constantly off line. I have called numerous times to get this fixed and the answers I get is "there might be an outage” or it’s your computer or I am transferred to another customer service person to start all over again. This happens because TWC...
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Time Warner Cable
Probable Dishonest Billing Practices

Time Warner might be having dishonest practice, trying to cheat customers when they close their accounts by pretending to be innocent about having a later disconnection date than what it was supposed to be. I returned the modem at TW store on Oct 11 and confirmed that my account was closed. I did not make the full payment for Oct since it's going to be for only 11 days. I was waiting for the final bill, which miraculously did not come. On beginning of Nov, I received two letters from collection...
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Time Warner Cable
TWC's lack of support for the new TCM streaming app (and also for APPLE TV's Disney apps) - New TCM app not supported by TWC

TWC appears to be the ONLY NYC cable provider to NOT support the new TCM streaming app. Considering the cable rates we pay, this is totally unacceptable. TWC also lacks support of the 3 Disney on demand channels on Apple TV. We are beingdenied services that other carriers provide!!!...
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