Sears | Found 3315 reviews / complaints

Sears
Sears Lack of Service on Service Call - Craftsman snow throwe

Last week I contacted Sears Blue Crew re: broken part on snow thrower. Today, the tech showed up without the part and said no one told him what to bring. Had to order part and will have to return to fix. This in the middle of winter with snow predicted every day. AND I'm told to pay in advance for labor and part. Had three major purchases (refrigerator/dryer/windows) planned for this year. Think I'll call Sears? You've got to be joking....
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Sears
Sears Furnace - No Heat - Payne furnace

I have been transferred from person to person by Sears for two days about my furnace that was installed 9 months ago. I was told I had an appointment scheduled and the technician would be there between 8 am and 8 pm and they even gave me a job number. I called a couple of times in between those hours just to confirm that someone was still coming. I was assured that a technician was still scheduled to come. About 8:30 pm, I called and was told that Sears does not service my in-warranty furnace...
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Sears
Flex Clean self cleaner error - kenmore elite gas cook top

We have a Kenmore Elite 5 burner gas stove. After wiping out the crumbs inside the oven, we turned on the Flex Cleaner self cleaner. The oven door would not lock and then we received an error code F93. We shut it off and tried it again. We received th same error code. We then tried turning on the oven and recieved a different error code, F90...we can not use the oven at all at this point. Please advise what this error code means and how do we fix it?? Thank you!...
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SEARS
one year warranty not honored after washer not repaired

WASHER was under warranty when SEARS TECHS started repair on Dec 02 2013.Four other different times, SEARS TECHS did inhouse visits to repair and install parts ordered to no avail-machine was not repaired.Warranty expired 02Jan 2013 .Previous call to SEARS CUSTOMER RESOLUTIONS at (800)479-6351 on 30Dec2013 to GALE ID #435537 -I was told to call back 02Jan2013 for washer replace if not fixed.On 16Jan2013, I was told I will be given a replacement washer, but later was told SEARS CANNOT replace...
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Sears
Sears Home Repair - Kenmore Elite

"Service Agreement" is a scam. This is the second day we're waiting home for a supposed appointment with the Sears repairman. No call, no show, no explanation, no number to contact anyone, no repair. We're reading all over the web that Sears is selling these "Service Agreements" with no intention of sending a repairman to fix anything - it's a scam! http://www.searshomeservices.com...
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Sears
Misinformed about Item being out of stock when asked to check 3 times...

Well, this is very disappointing. I asked someone to ask the manufacturer directly to avoid this problem. I really don't know why I was told I would absolutely get this product if it wasn't confirmed. I wasn't sure the website was updated, so I asked someone to check with manufacture directly. Clearly, it wasn't done. That's really not good customer service. It would have been better if someone checked and made absolute sure what they were saying would be accurate instead of just going by the...
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Sears
Sealy matress 'scam' - sealy posturpedic

My husband has been with Sears for over 30 years and finally realized Sears is a store who does NOT stand behind their word.Over the years from refrigerators to matresses have been purchased and the last 1000.00 purchase of a Sealy matress was pure B S we are not the only complainers on this issue our King sized matress is a real piece of SH .I started having back issues (never had before) from this saggy piece of garbage .Now they will not replace or refund .NEVER EVER will we shop at SEars...
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Sears
Bad experience with Sears Repairs - washing machine

I have used Sears several times in the past, but this last time has been a nightmare. They missed 2 appointments and they ordered the the wrong part. It is very difficult working with them over the phone. They did finally offer me a small refund, but It has been 3 months and I am still waiting for the waster to get fixed. On the plus side the technicians have been very nice....
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Sears
Sears did not deliver - Mattress Set

I helped my parents purchase a mattress set on 12-26-13, to be delivered on 1-6-14, The weather was bad and they couldn't deliver on 1-6, said they would deliver on 1-7, didn't happen, then they said 1-11-13, didn't happen then either, said they lost the mattress set in the warehouse, and wanted to deliver on 1-14, at that point we cancelled the order. Meanwhile they have had my money for 3 weeks, and still no mattress set. My Mom had been in the hospital for a month and came home on 1-6-13 to...
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Sears
Unresolved Sole Elliptical Repair - Appt - SOLE E35 Elliptical

I purchased a Sole E35 elliptical March 3, 2013. In September of 2013 the incline failed to work. I called Sears to set an appointment to have it repaired. As of today, December 30, 2013 it has yet to be resolved. I have missed 3 days awaiting a technician to repair the machine which based on Sears schedule for my area is only Monday and Friday between 8 am and 5 pm. On the first appointment on October 2nd.. the technician disclosed that he was not an expert on elliptical... spent a total of 30...
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Sears
Sears Home Delivery? NEVER EVER AGAIN!

So I bought the kids a ping pong table from Sears - the price seemed right. Drove the SUV to the store to pick it up - it was huge - too big to fit in the car. So we set up home delivery - for after Christmas. I paid them $69.00 for the service. Biggest mistake ever. It's understandable when a delivery truck breaks down - so even three hours after the driver called on Thursday promising he'd be there in 40 minutes, explaining the unfortunate incident, I wasn't really upset. Trucks break down....
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Sears
Tool Department help at Brookfield Square Mall Sears - Craftsman hydraulic jack

I want to give a big THANK YOU to Bill in the tools department! He saw I needed help lifting a heavy hydraulic jack into my cart. He got it into my cart, processed my purchase and helped me get it into my car with the best attitude :) His nametag said "in training" so I do not know his last name, but he made me the happiest person! THANKS BILL and Merry Christmas :)...
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Sears
Not installed Water Heate

Order No. 04007183 Order Name Swami Rajendran Ordered by Anita Srikanth Order was placed on Friday 12/13/2013 with Sears at Friendly Center, Greensboro, NC 27408 Full payment was made by Credit card for New Water Heater. Sears customer services promised to send contractor and will do the replacement on Saturday morning. Till Sunday night 12/15 no action taken and we are without water because the main water supply to the house is shut off. We had to replace the old heater because of heavy leak....
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Sears
Kenmore refrigerator - Sears Kenmore Refrigerato

My refrigerator stopped working after just 2 1/2 years. I contacted Sears repair and they could send a repair person out 4 days later, and I'd have to take off work to accommodate it. Their cost was $280, or $85 for the home visit to be applied to the cost of the repair. I called a local repair person and he came out in three hours so I lost very little food. He was $35 for the visit. He said the compressor starter needed to be repaired and he fixed it for $240. A refrigerator should last...
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Sears
Sears front load washer repaired with rebuilt part, broken again - Sears Kenmore Elite front load washe

Had my front load washer for about three years. One day it would finish a load and the light would stay on and the front control panel went blank. I had to unplug it to "reset" it after every load. I called Sears and they set an appointment to have it fixed. It took over a week for the repairman to arrive. He said this is a common problem. He said he would have to order the main control board, it would take two weeks to get it in. It arrived and it said on the box "remanufactured" It arrived...
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Sears
Extended Warranty - Refrigerato

I had an extended warranty on several home appliances. Recently, the annual checkup was required on one of the appliances and after three no-shows from the repair person, I was more than upset. Yes, I had to take off from work and was held prisoner in my own home! Finally, the repair person showed up (late of course). I was not at home but my adult daughter was house-setting for me. The repair person arrived under the influence of alcohol and my daughter called me at work to come home...
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Sears
Employee Review

hi, because of one of your employees' graciousnes, friendliness, and product knowledge, I have become a regular and frequent customer of Sears ; despite having been a cardholder for over 20 years. This outstanding employee is Bryce who manages the hardware department of the Lafayette, Louisiana store on Johnston Street at the Acadiana Mall. He is the best employee I have ever encountered in any store. He should be considered a valued asset to the Company, he truly undertands customer service...
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