Sears Home Repair Service | Found 173 reviews / complaints

sears home repair service
Ayyad - Drye

Sears home repair is the worst service ever. Weve been dealing with this ridiculous dept since July. Our dryer broke down we called sears to come check it out the tech then told us that the motor was out and it was still covered under Samsungs 5 year part warranty so we would only pay for the repair. We agreed to the service we paid 80 at that time then we had to pay 50 when they come fix it. the tech told us it would take a week for the new motor to come. Every week we would call them 3-5...
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sears home repair service
No wonder - Kenmore washer model #11027831600

I have been trying to get my Kenmore washer repaired since Jan 2, 2014. I called for service and got a service date for 1/10 (8 days later). Guy replaced clutch, transmission and some other mechanism and showed me that the washer was now agitating (with no clothes in it). Guess what? Next day I put clothes in the washer and it did not pull the clothes down to wash during its now semi-agitation! Called Sears and they gave me a date of 1/21 (seriously?). I pitched a fit, threatened to cancel the...
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sears home repair service
GE fridge, bought at Sears - GE

My GE fridge stopped working four years after I bought it. Cost over a grand. I called Sears, they sent a guy out a few days later. For $75 he wrote this on a random piece of paper: "325 PART! 217 LABOR!" Then, left his phone number and first name. He didn't leave a description of the problem or anything, but told us we needed a new inverter. We told him we'd think about it. He left. Based on Sears.com parts, an inverter for this fridge cost $172. Yet, he quoted me $335. So, I called Sears and...
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sears home repair service
Sears home repair unreliable. - Kenmore Drye

I scheduled a service call for my kenmore dryer through Sears Home Services in Chicago. About 2 hours into my four hour window, I received an automated call telling me that the technician would be late, no time specified. When I called about an hour later, they told me it would be 2-4 hours after the end of my originally scheduled window. I told them I wouldn't be home then and they asked if I was sure I couldn't be. Yes, I was sure. I rescheduled for the following week and asked to be...
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sears home repair service
Without a refrigerator for almost 2 months, empty promises... no service. - LG Refrigerato

On October 25th, 2013 our LG Stainless Steel bottome freezer refrigerator stopped working completely. We had purchased a warranty on this unit through Sear Home Services and was told that the next appointment would be scheduled on 11/14/13 from 1-5. The tech fixed what he could, but charged me on additional parts . At the time of his departure the unit still did not work. He had ordered the relay switch and advised me that it would be another 3 weeks to install it. He then showed me how to...
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sears home repair service
Washer Leaking and has black streaks on clothes - LG Front Load Washe

DO NOT WASTE your money buying anything from Sears - or buying their bogus home repair service. It is a joke. When you have an issue they try and explain to you over the phone why it is not something they will come out for - they basically tell you its your problem and you need to know what to do to make it right. I have contacted them 2 times. First time was last summer and they did send some one out to see why my clothes had black streaks all over them. They guy basically said " well these...
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sears home repair service
Sears Repair Protection Agreement

I paid $135.35 for a Repair Protection Agreement for my gas grill. I called for service, and was told a tech would be there on Oct. 10 between 8 and noon. I stayed home but nobody turned up, I kept waiting and a tech came to the house at 2 pm, claimed he didn't know what time he had been supposed to be there and stayed for 45 minutes, most of which he spent on the phone. Then he left and said we would be sent some spares and he would be back on November 1, again between 8 and noon. Again I...
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sears home repair service
sent to Sedgwick Claims, never reimbursed

After a Sears repair tech broke the turn-off valve while fixing my dishwasher, I was told to hire a plumber to fix the leak. When I contacted Sears after that, they told me to pay the plumber and submit the invoice to Sedgwick Claims, who handles reimbursements for Sears. I did both of those things, four months ago. After repeated emails and calls that were not returned by my Sedgwick claims manager, I called Sears again. They put me through to his supervisor, and he finally called me back ......
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sears home repair service
Refund for repair services not utilized

On September 26, 2013 a Sears Home Repair technician (ID #0715961) came to our home and evaluated our broken washer. He stated that it would need a drive belt, tub and basket. The tub and basket were covered by an extended warranty. The remaining parts came to $320.93 for which we paid a deposit of $165.59. The parts arrived and a technician (ID# 0927103). As he was about to install the new parts he stated that there was additional damage that would cost an additional $600. I told him that was...
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sears home repair service
Sears repair refuses to repair damage from shipping in a gas range - Amana gas range

Really terrible experience. I had a new gas range delivered to an apartment I own in July. The tenant did not notice that the broiler door was broken and the frame was twisted until several months later. I have a fully warranty so I called for an appointment which took 1 month to even set up. Then the technician comes and tells me that, yes, it looks like damage to the frame during shipping - no human could twist a frame that way. When he called for parts, the repair was denied, claiming it...
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sears home repair service
Sears Chest Freezer- Home Repair NO SHOW- Frankfort,KY - Sears Chest freeze

I called Sears for a repair . The earliest appt I could get was 1 1/2 weeks away. I had a 8-12 noon appt and no one showed or called. Sears called 40 minutes AFTER my 4 HOUR APPT. Thanks for wasting my time! Can I charge Sears a $75 fee for pretending they might actually show up and wasting my time. ($75 is charge to step in the door.)...
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sears home repair service
two months waiting for Sears Protection plan service - Kenmore Washe

October 21, 2013 Sears Protection Plan complaint I paid $231.74 in April 2013 for a one-year Sears Protection Plan and when my Kenmore washing machine failed to start in late August, I called the number. They scheduled me for a date two weeks away. When the day came, I stayed home from work all day waiting, and no one showed up. I called and was made to start all over again, two weeks away. Again I stayed home waiting, and again no one came. I tried a third time, again being placed at the back...
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sears home repair service
Sears BROKEN REFRIGERATOR.-- EXTREMELY POOR CUSTOMER SERVICE. - Kenmore Elite

I bought a brand new Refrigerator on March 2013. Suddenly, Refrigerator stop working. all my food start getting rotten. I called customer department. After two hours trying to diagnosis through the phone what was wrong. Customer service, decided that they will send a technician in TWO WEEKS!??? After a explained that I need a refrigerator, I have kids, I need keep fresh food at home. Customer service said, sorry, you have to wait two weeks to repair your refrigerator or you can buy a used one...
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sears home repair service
Sears Elite Refrigerator Warranty Repair - Kenmore Elite Refridgerato

Our 2.5 year old refrigerator that cost over $2600 started having problems and finally quit cooling completely. We contacted the repair service and a repairman came out the next day. Very nice repairman and he determined a test was necessary to find the problem. Parts were ordered and a few days later the parts arrived. He came out and installed the test part that was to send a dye to any leaking parts. The refrigerator began working. He was here on a Friday and said " I will be back on Monday...
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sears home repair service
Complete disregard for Customers/Customer Service - Mayta

I am of the belief that everyone has a bad day. I have used Sears repair services for 25 years. Well NO MORE. In July of 2012 I was scheduled for a dryer vent cleaning between the hours of 12noon and 4 pm. At 7:30 pm the technician showed up. He talked me into several other services which he chose to do prior to cleaning the dryer vent....didn't start the vent cleaning until 10:30 pm. He and his team did not leave my home until 12:30am!!!! Unacceptable. I filed a formal complaint with Sears. NO...
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sears home repair service
Sears Protection Agreements complete failure

I purchased Kenmore dryer and a Sears protection agreement. My dryer stopped drying clothes this year. I called many many times for repair. In August, Sears came out and ordered a panel replacement part for the dryer that had not been working for months properly- i.e. 3 hours to dry 4 hand towels. The technician ordered the wrong part, installed the wrong part and completely broke the dryer. I called Sears for several more months, and finally customer solutions set up a new appointment 11.6.12....
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