Raymour & Flanigan | Found 58 reviews / complaints

Raymour & Flanigan
Disability discrimination, cancer, ripoff

I live in New York State. I was diagnosed with cancer two months ago. My company does not feel comfortable with me doing my position while on chemo and they want me to go to part time at another store or go back out on disability (I was for five weeks while starting treatment). My doctor has cleared me to work full time and has told them there is no medical reason for me not to work full time. The problem is that my medical insurance will skyrocket in cost if I switch to part time(not to...
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Raymour & Flanigan
Damage Furniture

I bought this furniture in September, by January the drawers stain started coming off. All the drawers, Dresser, Chest and two Niight stands. I called them and a technician came and said it must be changed,. They scheduled for 2-26-11 from 11:00 to 3:00. They did not show up until 6:30 pm without even given me a call. When they did show up and I checked the furniture two drawers are all scratched. I called to have someone come in and have a look at it and I get this lady telling me that it...
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Raymour & Flanigan
Bad Customer Service

I purchased furniture from R&F right before Thanksgiving this year. One delivery person on my last item were extremely rude and unprofessional. So much so that they damaged the interior of my building's elevator. That same day, I called and placed a complaint for repairs. My case was assigned to Mr. Suarez. We talked once and in the last two months and he has been very unavailable. My landlord and super have been extremely patient with this issue and Mr. Suarez has not returned my calls and...
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Raymour & Flanigan
Mattress

I bought a mattress from Raymour&Flanigan living on a s.s.fixed income of $795.00 I'd not been sleeping well so I was delighted when I bought and paid for what I was sure was a luxurious commercially advertised mattress I would be able to sink into and get a wonderful nights sleep. That is not my story. Raymour&Flanigan was to remove mu current bedding as long as it had no stains and replace it with my new bedding. I sunk into my newly delivered mattress 9/27/12. I woke up with what I...
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Raymour & Flanigan
Mattress

I bought a mattress from Raymour&Flanigan living on a s.s.fixed income of $795.00 I'd not been sleeping well so I was delighted when I bought and paid for what I was sure was a luxurious commercially advertised mattress I would be able to sink into and get a wonderful nights sleep. That is not my story. Raymour&Flanigan was to remove mu current bedding as long as it had no stains and replace it with my new bedding. I sunk into my newly delivered mattress 9/27/12. I woke up with what I...
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Raymour Flanigan
Defective product

I purchased a bed frame, sofa and wall unit for my new home from Raymore and Flanigan. The sofa was a custom order and it came in early, I was thrilled. Delivery Attempt 1: I got a phone call at 7:00 to tell me the wall unit was not going to deliver this week. There was a PROBLEM WITH THE GLASS DOORS. But all other pieces will deliver. Delivery Attempt 2: They sent two people to my home NEITHER SPOKE ENGLISH and therefore could not communicate with me. THE WALL UNIT WAS SCRATCHED ON THE FRONT...
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Raymour Flanigan
Delivery is delayed twice due to color uneveness of sofa

Raymour & Flanigan schedules delivery and, at the last minute reschedules because the leather of the sofa is unevenly dyed. I am frustrated because this is the second time this has happened. The merchandise should be inspected before delivery time is scheduled. They provide a four hour window for delivery. Before the merchandise is loaded on the truck, it should be inspected. Delivery has been scheduled for a third time. I will inspect the sofa and if it is not acceptable, it will be...
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Raymour Flanigan
Terrible company

Never buy anything from Raymour & Flanigan! They are the worst furniture retailer ever! All they do is make mistakes and then the consumer is the one that suffers. More people need to report there experiences to the Better Business Bureau. Something needs to be done about how they do business. I have been dealing with Raymour & Flanigan for 7 months. That is too much of my time waisted. All because they can not deliver my furniture in one piece and I received defective merchandise. It...
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Raymour Flanigan
Recliner broke after 3 years

I purchased a recliner from R&F in June 2007. In late Feb 2011 a bar under the chair that lifts the foot rest on the recliner broke. I called R&F and advised I had the Platinum Repair Plan(Extra $60). They said with all the snow they were acked up and set up an appointment for 3/31/11 or one month later/ On 3/31 the repair rep showed up with the wrong part. I was advised they come back in 2 weeks.Three weeks have passed.I spoke to them & advised I needed a Saturday delievery. I said...
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Raymour Flanigan
Scam

Reported our dissatisfaction with a sectional after a couple of weeks, only offer to take it back was if we purchased a more expensive replacement. After just over a year the middle seat collapsed. No problem, platinum care, no? Yeah, if you don't mind waiting for a month. Raymour and Flannigan in our opinion is more appropriately Pay-more and Scam-again. While shopping, remember that furniture just doesn't need to look good: it also has to be durable. We had concerns when this junk was first...
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Raymour Flanigan
Ignored my complaint

I purched furniture two years ago and it is falling apart and needs adjustments I am a senior citizen and have no grandchildren and no company jet my dining room chairs and table are rocking the glass in the wall unit fell out I feel that you should send someone here to at least fix it. I didn't buy protection because I believed your salesman when they told me your furniture is of the highest quality and certianly thought it would last more then two years and should last more than that with...
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Raymour Flanigan
This is one of the worst companys I've ever delt with

I can't believe I didn't listen to some friends who warned me not to deal with Raymour and Flanigan. I really loved the leather 3, 000 couch and chair that was on the floor.After it was dilivered to my home I've had nothing but problums. The couch and chair don't match, and the leather is so cheep compared to what was on the floor. I have been complaning for months and they don't care. They say they'll take care of me than I never hear from them. I pay 98 dollors a month and put 1, 000 down and...
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Raymour Flanigan
Never shop there

315-652-3711 Is the worst store on the planet. They sold a friend of mine a sectional couch for a 1, 000 bucks. That would have been fine if the couch was not damaged. We were going to load the couch onto my truck when we had noticed that it had a rip in the bottom about 5 inches long. If you have ever moved a couch you know that it is easier to move though doorways without the feet on. So my friend unscrewed one of the feet from the bottom of the couch. Upon doing this about a 20inch by 20...
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Raymour Flanigan
Horrible customer service

I ordered a mattress and box spring from Cherryhill Store, in store service was great. The delivery service Sucked! I was informed the delivery people would call and give a time of approximate arrival.Well they didn't and showed up unannounced and I wasn't even home. They gave me no notice until they were in front of the location. The delivery man kept saying how he has to be in delaware county after informing him that someone will be there to let him in since he did not give any indication of...
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Raymour Flanigan
Terrible delivery

Sorry to say that I read all of the negative reviews AFTER pen was put to paper. One reviewer told of horror stories concerning the "No Interest " financing, this has my colon in a knot because I took the deal too, another reviewer complained of poor quality furniture from China. Sure enough this evening I had the misfortune of seeing that for myself when MY overpriced firewood arrived (4 hours late). When I pointed out some defects in the finish to the delivery person, he stated that was a...
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Raymour & Flanigan
poor customer service & no good warranties

Im getting so stressed out. I purchased a whole living room set jan, 2006 It had a manufactures defect ! unknown to me. I had the platnum protection plan but: it didnt kick in yet! The manufactures warranty did. So Raymour & Flanigan replaced it under the manufacture warranty. But customer service coded it wrong and took out my platnum protection plan. And the replacement I received Jan, 2007 has the same problems discoloration, deflated seat cushions, and unravelling of threading. So Ive...
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Raymour & Flanigan
Never again

Raymore and Flanigan we purchased a floor model bedroom due to renovation we had a delivery date for Aug 30th omg!!! They voided our order they sent the drivers without the queen frame they did not deliver the dresser we spent about 8 hours in a weekend...do not shop there...they sold the dresser to someone else as one piece they were rude and then they had the nerve to tell us to pay for the frame we need some kind of compensation for our time and aggravation nothing they found a dresser and...
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Raymour & Flanigan
Platinum Protection

I purchased the ever so wonderful Platinum Plan. Make a long story short... NEVER EVER BUY FURNITURE FROM THEM. IT WILL BE THE BIGGEST MISTAKE OF YOUR LIFE!!! These people should be ut of business... The customer care is for the pits. They could care less if your unhappy or not! I am posting a complaint on the Better business Bureau. I hope can at least help someone from making the same mistake I and others have made!...
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Raymour & Flanigan
No ethics, no customer service

I purchased the Carnegie love seat and couch along with the Elations table and chairs from the Manchester, CT R&F on 7/27. I was purchasing my first condo, closing on 8/15 so I wanted to get everything all set ahead of time. I scheduled an 8/21 delivery. At the encouragement of my salesman, I chose the least busy delivery date to be nice to the store. After I decided on my furniture, I went out and purchased decorations, lamps, etc, all based on my choice of a deep plum couch and love seat....
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