POOLCENTER.COM | Found 28 reviews / complaints

POOLCENTER.COM
Poolcenter.com Sent Wrong Product and Did Nothing to Fix the Problem - Part EG15, Pentai

I ordred a part online on 5/21. On 5/28 I received the wrong part. I called on 5/28 at 2:50 p.m. after an hour (50 minutes of it on hold) and being transferred to 4 people I asked for a manager. Tiffany said they would send me a FedEx label to return the product in 48 hours and she would re-order the correct part. They did nothing. I will never do business with this company again....
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POOLCENTER.COM
Fast Shipping, Good Prices

I ordered the parts from PoolCenter.com and had the technicians come out and install a new pool filtration system for me. It's not easy finding parts for an older pool, but since it's in such good shape, I am glad I was able to find a company that still carried compatible parts and was willing to work on it. Very good service, the tech was right on time and got everything done quickly. Prices here are very good, better than I've seen anywhere and I got the parts I ordered a day earlier than...
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POOLCENTER.COM
inferior product

I ordered the grecian fountain online almost 2 months ago. When our swimming pool repair guy installed the fountain, the water shot up so high, emptying the pool. The pool guy then said he was going to think of a way to modify it. Finally, last week, he told us that he had giveup. He also said that our creepy crawler would possibly interfere with the fountain's underwater hose. Now, it seems,we're stuck with this terrible product. Order # 675250- Internet ID 312154-Item # 11401. Thx- Alex and...
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POOLCENTER.COM
Nice Experience

I wanted to share with you, something I thought was pretty amazing. I have a pool, hate the thing, b/c it takes my time, and money, and we almost never use it. So I started having this problem with the water, and some algae started growing. The local pool store asked me a lot of questions, and eventually decided that I needed a new filter,a whole new filter. I got home, told my husband, and he started looking online at the filters the pool store suggested. We were shocked to see them at half...
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POOLCENTER.COM
Great things about poolcente

I can only say great things about the quality of service I received from POOLCENTER.com . I called up on a Tuesday at 5:35 p.m. and was in need of 2 items for the Hayward pool fiter that was 11 years old. My pool company that built the pool had informed me the filter was no longer being made and there were no parts available. Within 5 minutes of speaking with the rep we located the items and they were Fedxed the following day. The items arrived as requested. The pool company wanted to charge me...
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POOLCENTER.COM
Do NOT Order from them

Unless you are in no hurry for your swimming pool supplies, DO NOT order from poolcenter.com . Their website says that orders will ship in 48 hours during peak season. We ordered two parts for our pool and it was over 2 weeks before they arrived. The first time we called, after 1 week, they could not even tell us if the order had shipped. After their checking, it had not even been processed. 4 days later when we called the order had not shipped and after our protests they agreed to free...
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POOLCENTER.COM
Inferior product

I ordered the grecian fountain online almost 2 months ago. When our swimming pool repair guy installed the fountain, the water shot up so high, emptying the pool. The pool guy then said he was going to think of a way to modify it. Finally, last week, he told us that he had giveup. He also said that our creepy crawler would possibly interfere with the fountain's underwater hose. Now, it seems, we're stuck with this terrible product....
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POOLCENTER.COM
great company for pool supplies

Having been a pool owner for over 20 years, I have bought my fair share of pool do-dads and widgets. pools can be expensive to maintain, so i look for deals when i can. Poolcenter has great prices, yes, but also a ton of information about how to fix your pool heater or pump, whatever. I have been through many pool supply companies with my pool, and Ive been happy with poolcenter for several years. I can recommend this website as a good resource for the pool owner!...
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POOLCENTER.COM
Good pool supply store on the we

We have searched high and low for a pool pump and filter system for our small aboveground pool. We were very happy to find tons of them at poolcenter.com . Well, they didn't have them all in stock. A nice woman, Nikki called me to offer some options. I could wait 4 weeks for the one I ordered, or I could sub to a different one. I really wanted the one I ordered, so I waited for it, even though they offered me 10% off any of the other models. Well, 2 weeks later to the day Nikki called me again...
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POOLCENTER.COM
Great online pool supply shop

I've been around the block a few times, having had a pool in my backyard for some 20 years. I stopped going to local pool stores about 5 years ago when I discovered A) they just don't care and B) their prices are too high compared to what's online. I've shopped at some of the big catalog companies for pool supply, and had hit or miss success - mostly they have no parts, or expertise. I like to repair my own pool equipment, instead of paying some kid $125 per hour to do something I can do...
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POOLCENTER.COM
Your my Poolcente

I have been around the block with this pool - seen lots of companies come and go in the maintenance of this ol' pool. But I think I found a home with poolcenter.com . Not only good prices, but real people on the phone that know everything about pools. I can't tell you how refreshing it is to find knowledge out there, instead of a call center, headset wearing order taker. Mike tells me that they are all ex pool guys..."tired of cleaning pools" he told me... Anyway, good job (great job) and I'll...
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POOLCENTER.COM
PoolCenter.com - I love you!

The folks at poolcenter.com really have gone out of their way for me. I have been trying to find parts for my old pool heater for 6 weeks. Placed 3(!) orders with other companies - who took my money, and then 1-2 weeks later, AFTER I called, told me they couldn't get it. One of them suggested I call poolcenter.com - (which I thought strange), but I did, and they told me that the part was obsolete, no longer made (wish I'd known that before!) - BUT! a very knowledgable "Mike" told me that I...
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POOLCENTER.COM
Do NOT Order from Poolcenter.com

Unless you are in no hurry for your swimming pool supplies, DO NOT order from poolcenter.com . Their website says that orders will ship in 48 hours during peak season. We ordered two parts for our pool and it was over 2 weeks before they arrived. The first time we called, after 1 week, they could not even tell us if the order had shipped. After their checking, it had not even been processed. 4 days later when we called the order had not shipped and after our protests they agreed to free...
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