P C Richard & Son | Found 470 reviews / complaints

P C Richard & Son
P C Richard & Son in Paramus and Whirlpool, most of the time sitting on hold listening about what a valued customer I am.

P C Richard & Son in Paramus delivered the machine on tuesday, the tub cracked during the spin cycle and dumped water all over my floor...P C Richard & Son in Paramus will not help they tell me I have to go thru the service protocall, The tub is on National Backorder...(does that tell you anything).Spent an entire day on the phone with P C Richard & Son in Paramus and Whirlpool, most of the time sitting on hold listening about what a valued customer I am...hahaha I ask for a...
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P C Richard & Son
Problem resolution is the key to customer service and P C Richard & Son in Paramus fails..

I had a gas range delivered today.After a few hours we figured out it doesn't work properly (oven gets extremely hot on the outside - yikes) and called them. That is when we turned into a highly dissatisfied customers. Problem resolution is the key to customer service and P C Richard & Son in Paramus fails. Go back to Sears or somewhere/anywhere at least they are willing to stick around and make sure the problem is fixed. The response from P C Richard & Son in Paramus was that they were...
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P C Richard & Son
P C Richard & Son the last 10 years I truly believe its time to shop elsewhere for nothing else than customer service after the sale.

I went P C Richard & Son to purchase a washer and dryer from our usual salesman. He ushers us right to the Samsung steam dry model set and says you cannot go wrong with this set so we bought them. One week later the dryer stops working so we call and they promptly bring another one out to replace it. Now here we are a month later with a washer that will not start and the dryer having issue's again. We call P C Richard & Son and get told its a extended warranty issue. We then called the...
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P C Richard & Son
I think there is something wrong with my machine, but no one will listen.

i purchased a top loading HE machine with an agitator at the bottom from P C Richard & Son I was told by Ola it was the best of both worlds . A regular machine or a HE machine. i can't use bleach w/the low water . i have diluted it, tried other disinfectants, the machine smells. i am extra rinsing all my stuff. How is that saving water?. i have tried to contact the company each time someone says they will get back with me. i purchased my machine 12/6/12 and i called the warranty company to...
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P C Richard & Son
I think there is something wrong with my machine, but no one will listen.

i purchased a top loading HE machine with an agitator at the bottom from P C Richard & Son I was told by Ola it was the best of both worlds . A regular machine or a HE machine. i can't use bleach w/the low water . i have diluted it, tried other disinfectants, the machine smells. i am extra rinsing all my stuff. How is that saving water?. i have tried to contact the company each time someone says they will get back with me. i purchased my machine 12/6/12 and i called the warranty company to...
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P C Richard & Son
I finally gave up and left. I had planned to get a samsung tv (60 " UN60 EH6000) after about 20 minutes of waiting and not being.

I just left the hh gregg store in Fayetteville, GA.I wanted to buy the Samsung TV but after 20 minutes I could not get anyone to wait on me. I finally gave up and left. I had planned to get a samsung tv (60 " UN60 EH6000) after about 20 minutes of waiting and not being. I had done the research on this tv and knew what I wanted. They had the TV on display but no one seemed to care what I wanted or why I was there. I think the would improve their business if they would pay a little more attention...
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P C Richard & Son
I just left the P C Richard store in Paramus, N.J. I wanted to buy the Samsung TV but after 20 minutes I could not get anyone to wait on me.

I just left the P C Richard store in Paramus, N.J. I wanted to buy the Samsung TV but after 20 minutes I could not get anyone to wait on me. I finally gave up and left. I had planned to get a samsung tv (60 " UN60 EH6000) after about 20 minutes of waiting and not being. I had done the research on this tv and knew what I wanted. They had the TV on display but no one seemed to care what I wanted o......
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P C Richard & Son
The warranty company and P C Richard & Son said i was lying and then gave me a run around about my tv.

I purchased a samsung plasma tv 6 months later it quit and was repaired by samsung.Six months later it did the same thing. The warranty company and P C Richard & Son said i was lying and then gave me a run around about my tv. It took 1 week of calling every day an 3 hours of sitting in the store and refusing to leave without a tv and telling them that we were going to sue them if they didn't honor the plan that we had bought for us to get another tv. They said it was going to take them...
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P C Richard & Son
I went into the Paramus store to buy appliances for my home. IStay away do not shop at this store.

I went into the Paramus store to buy appliances for my home. I bought an LG range, over the range Microwave adn an LG french Door Refrigerator. 2800.00 i was spending. They deliver the stove and refridg. Refridge fit into space but left hand door would not open. So took back the fridge and had to order a regular stainless LG model which by the way was not in stock but a special order. They said it would be 3 weeks. Its now 5 weeks and I have yet to receive it. Meanwhile I went back and ordered...
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P C Richard & Son
The represented Nick S said their product.I'm asking question now about what can i do legally

I purchase the front loaders. i will not purchase nothing again.The represented Nick S said their product.I'm asking question now about what can i do legally.the machines are mildew and not heating properly .No answer from the customer service..I'm going into the office/store to talk to management. I will do all I can to get this taken all the way to company president.I want he/she to know the bad business that is going on down the ladder.After with a few attorneys and asking them look online...
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P C Richard & Son
P C Richard & Son in Paramus. Tv has a crack in the screen two months after purchase.

I purchased a tv in Novemer 2012 from P C Richard & Son in Paramus. Tv has a crack in the screen two months after purchase. I was told if I purchased a $350 warranty it would cover.everything. Supposively I could pour water on the tv snd it would still be covered. Called warranty company they said the cracked screen is my problem and sorry about my luck. Wow... Terrible service. What did I spend $350 on? Nothing that helps me. This is total......
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P C Richard & Son
This place is terrible! I'll pay more money for customer service from now on.Please boycott this company.

I purchased a 60" Sharp TV just before the superbowl this year and just this past week the tv has been getting dark shadows and progressively getting worse. I contacted Sharp directly and they were friendly and gave me a return authorization number from P C Richard & Son . I was told to contact P C Richard & Son before returning the item. I did and that's when this all went downhill. I talked with the "customer service rep. Yeah, I have enough money to buy 10 TV's at 1300 dollars a...
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P C Richard & Son
It was hooked up.I will never go back to this business, I don't care how low the prices are...

I purchased a Washer/Dryer/Refrig, they called the night before delivery and said the Fridge was sold out.I ended up buying the floor model. If that wasn't enough, the dryer sat in my kitchen for a week and Service Techs could not hook up the vent. I was even told at one point to do it myself as they did not carry the vent nor would they install someone elses. Then I was told to 'call a friend' to help. Finally I drove back to the store and demanded they either hook it up or pick it up (to put...
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p c richard.& son
I would never purchase from P C Richard & Son again.

Very poor customer service after the sale.They require full payment up front on purchases. Install was a nightmare with multiple reschedules required and damage to my kitchen cabinet. I now have to stain, cut and install trim to cover the damage. Their installer bad mouths the company. I purchased 2 items: an Electrolux wall oven which remains in my home after waiting 2 months to get it delivered and installed with multiple reschedules, and a kitchen aid dishwasher that I cancelled after being...
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P C Richard & Son
The salesman Ari explaind to me if I got the warranty if"anything" were to happen to it, it would be replaced.

Got a tablet back in December.The salesman Ari explaind to me if I got the warranty if"anything" were to happen to it, it would be replaced. Today I was told something different and that I could have my money back for the warranty. They refuse to replace the tablet, the same saleman Ari that sold it to me!!! Is there anyone who complained here ever gotten a responce? Who beside the pissed consumer even read whats going on with this company.There must be somthing more we as consumers can do to...
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P C Richard & Son
The tech told me that P C Richard & Son installed the wrong kind of dryer vent hose and it had popped off.

On July 1, 2012 my Whirlpool dryer stopped drying and of course I called Whirlpool to stop by for a service call. Whirlpool stopped by on July 5, 2012 and told me that the reason the dryer had stopped drying was due to a safety feature, which pretty much saved my life. The tech told me that P C Richard & Son installed the wrong kind of dryer vent hose and it had popped off. As a safety precaution, when the dryer vent malfunctions that dryer will immediately put out cold air instead of hot...
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P C Richard & Son
They better return my money and not dance around me and try to force me to take it

I had purchased an LG refrigerator and when the driver noticed the space for the fridge seemed smaller the the refrigerator and didn't even bring it in the house, told me to go to P C Richard & Son and tell them, first they tried to sell me another refrigerator, then called me up and told me they were going to redeliver the 1st one I had ordered, I checked on-line and noticed it is a discontinued one and they just want to get rid of it. They better return my money and not dance around me...
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P C Richard & Son
The tech told me that P C Richard & Son installed the wrong kind of dryer vent hose and it had popped off.

On July 1, 2012 my Whirlpool dryer stopped drying and of course I called Whirlpool to stop by for a service call. Whirlpool stopped by on July 5, 2012 and told me that the reason the dryer had stopped drying was due to a safety feature, which pretty much saved my life. The tech told me that P C Richard & Son installed the wrong kind of dryer vent hose and it had popped off. As a safety precaution, when the dryer vent malfunctions that dryer will immediately put out cold air instead of hot...
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P C Richard & Son
I would never purchase from P C Richard & Son again.

Very poor customer service after the sale.They require full payment up front on purchases. Install was a nightmare with multiple reschedules required and damage to my kitchen cabinet. I now have to stain, cut and install trim to cover the damage. Their installer bad mouths the company. I purchased 2 items: an Electrolux wall oven which remains in my home after waiting 2 months to get it delivered and installed with multiple reschedules, and a kitchen aid dishwasher that I cancelled after being...
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P C Richard & Son
Stay as far away from these people as possible both store and TV company.

I bought a 55 " TV with What I was told was a full coverage Warranty.First TV broken on delivery second set lasted 11 mos. I called the store in Paramus and was told warranty did not cover a $850.00 part. Said I bought the wrong warranty (the warranty I bought cost me $350.00).Because I bought there store warranty set was not covered by Mitsubishi warranty.The TV company was ruder if possible the P C Ricard & Son if possible.Stay as far away from these people as possible both store and TV...
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