Orbitz.com | Found 441 reviews / complaints

Orbitz.com
Orbitz refusing to honor cancellation credit - claiming it was used

In December we booked a flight. We had to change travel days. Called Orbitz. Rep told us that the best way was to cancel and buy a new ticket because the credit could not be processed immediately. Rep cancelled old ticket. Had me purchase a new ticket using my credit card. Credit card charged for new ticket. Called Orbitz 2 months later to book using the credit. Now they are saying that the credit was used that same evening because the cost of the new flight was twice as much. This was never...
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Orbitz.com
Orbitz is rude and irresponsible.

Never book a flight with Orbitz!!! 1 day before our trip I try to print out my boarding pass and they lost my reservation for both flights but had my kids & mother's. Told me that it wan't their fault. Hung up on me then when I called back and spoke with "Tracy" from their Philippine complaint department, she said she hopes my complaining doesn't effect my credibility. WHAT??!! Never again!...
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Orbitz.com
Incorrect Return Flight Booked

I booked a round trip flight from Detroit to Ft. Lauderdale last week for my wife and myself against Orbitz record locator PBORB9533931024. Orbitz booked an incorrect return flight time: The flight details follow: Departure date - March 21st - 7:25 am ..Booked OK on flight 1604. Return date - March 23rd - requested return time - 5:40 pm from Ft. Lauderdale ,,, Booked incorrectly at 8:15 am - Flight 1904 I only noticed this after receiving a notice that the return flight was changed from 8:15 am...
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Orbitz.com
Spent 3h on phone and got offered $30 voucher for $800 losses on flight

The Frontier airline screwed us with the flight, which i booked through the orbitz. I spent 3h on phone with customer support and instead of standing by their customer, orbitz's customer support offered me $25 voucher, and when i told them that its ridicules, manager gave me !!!!! $30 voucher. Never book anything through the orbitz and never fly with frontier. Even though it looks cheaper you'll end up paying much more. And the service is horrible....
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Orbitz.com
Never sent

Booked a flight from LA to DC 3 months in advance - purposely choosing the red-eye flight to maximize time spent with my recently engaged friend in LA., Apparently a few days after I booked, the airline cancelled the flight and re-booked me on another one - 8 hours earlier (basically eliminating an entire day of my vacation). Orbitz NEVER NOTIFIED me of the changed flight. I only learned about it when I went to check in the night before the flight and noticed the new time. If I hadn't tried to...
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Orbitz.com
cheap tickets and orbitz scam people - Orbitz Travel Service

we booked a trip online with Cheap Tickets for $2916, ended up calling customer service to help, the trip then became over $3200, when i questioned why the price went up i was given the run about how Cheap Tickets and Orbitz were sister companies. I told the man i wanted to cancel the whole thing that was just (during that 1 hr call) $300 more was not what i had planned for. they refused to meet the quoted original price of $2916, which i could still do myself online. He then transferred me to...
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Orbitz.com
Orbitz.com (Flight Bookings)

Insane. This has happened twice to me in the last 6 months. I had booked flights - once to fly 3 days from the booking and the second instance was 4 months in advance. After the booking on Orbitz, I went ahead and booked up all of my misc travel arrangements including stay and internal flights. A day/2 days before the flight, I check the itenanry on ORBITZ and I find that the flights were cancelled??!!! I never got any information via phone or email. I had to spend crazy amount of money to book...
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Orbitz.com
Free cancellation hoax

I knew I was going to DC this weekend but was hoping to stay at my brother's. But he hadn't invited us yet. So we decided to book a room that had FREE cancellation so in case he did invite us then we could stay with him. He invited us last night. So today I want to take advantage of the free cancellation for "Orbitz 1 king bed outside/atrium vw:all rooms non-smoking: views outside or atrium FREE Cancellation Great news! You get FREE cancellation before 12:01 AM on 12/21/13 for this room!" so...
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Orbitz.com
computer glitch

I purchased two tickets for $2800. Wrote down times and dates before hitting the book button. Did not pay attention to the actual confirmation email. Dates were Dec 20-Jan 8th, the time off I had from my job. Computer bumped it from dec20-January 20th. Called them, they gave me their "72hr" wait. No emails 4 days after. Called again, gave me an answer on the spot. They we were supposed to investigate the pages before booking. BS!!! Never booking again!!!!!!!!!...
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Orbitz.com
Not so Merry Christmas. - Orbitz.com

So I booked a ticket from Bangkok to San Francisco over the holidays through Orbitz because normally I am fine with the site and like being able to select my seat in advance. However, while looking at my booking two days later, I decided to see if the price moved up as every other website had predicted. It had actually gone down by over 250 dollars. Same airline, same flight, same code. The only difference being the lower price ticket was non-refundable. The ticket I purchased was refundable...
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Orbitz.com
Didn't deliver on Disney days

Enter the review, complaint or question here and add detail so the Business can improve and reply to you through We booked a flight to Orlando, through Orbitz, for our Anniversary. Additional offers which were given at the time included two free days at Disney with the purchase of three days, which made this one of the best offers going. Purchased the three days, and changed them to "Non-expiring", thinking that my wife and I would use the two free days, and hold the three days to use later...
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Orbitz.com
Terrilble - Travel Service

Very poor Customer Service and after I booked my Trip they send me an Email that I could have saved more $ if I waited which was just an advertizement ploy. when I went on to that site it takes you every place else except a deal. When I called they could not answer my questions & make me happy:( They aslo said I need to make a new Registration to get my Orbitz points that they failed to give me. Very terrible. Also every site has the same deals. Book through the Hotel to get better deal....
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Orbitz.com
Complain for Orbitz Servise (hotel reservation)

When we arrived to hotel Suburban Extended Hotel we discovered that actual price for 1 week is just $249 but not $346 as Orbittz charged us. I've been explain that Orbittz always overcharged and not recommended use your service any more and communicate directly with Hotel office I was really disappointing because we expected fair service. I would believe Orbittz supposed to compensate price difference $97 bb record locator PBORB3688369704...
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Orbitz.com
Orbitz And Frontier don't connect

My daughter and I booked our flight through Orbitz.com , mine was from Phoenix to Detroit. Hers was from Salt Lake to Detroit. We found connecting flights in Denver. We were given seat choices that were not honored because we booked through Orbitz, not Frontier Airlines. I don't feel we should have been given that option if our needs could not be met. Also I looked up the carry on bags fees, sizes and regulations. Making sure we were within the regulations and sizes, went to the airport and had...
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Orbitz.com
Terrible discription of fare online - Airline Tickets on Orbitz

Bought a ticket online, They didn't even post or asked whether or not the flight is required any additional Documents. So, If you don't fly a lot, I would not recommend Orbitz.com as a Ticket Purchasing Outlet. My flight Required me to have a Visa to fly through a certain Zone in Europe, which when I bought the Ticket they didn't even Tell me that I require this document. When I came to check in at the Airport, They told me I can't even get on the plane without this document. I must say that is...
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Orbitz.com
Golden Crown Paradise Resort

Golden Crown Paradise Resort Review 11/23/13-11/30/13 I look at value for what I paid. I do not except a 5 star resort when I did not pay for a 5 star. Overall I would give it a 2 ½ to a 3 stars At the moment because of all the construction that is happening. Value 4 star for what we paid Rooms for Value 4 stars Location 5 stars Swimming in Ocean 5 stars After we found out to go swimming by the peninsula in front of the Crown Paradise Resort not the Gold Crown Paradise Resort. Which is also...
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Orbitz.com
Orbitz.com worst on line travel agent do not use! - airline booking

I recently booked international flights on orbitz. They allowed for a courtesy cancellation so not being sure of travel plans I canceled several times before finally booking. Website said fees 100% refundable but got charged $20.97 service charge each time which was never listed on original fees. I called customer service 3 times, wait >30 mins. Got disconnected twice, last time rep rude when I asked to speak to supervisor she hung up on me! More important I booked my flights with confirmed...
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Orbitz.com
Flight re-scheduled the following day of a flight booked 3 months ago!! - GJmadre@comcast.net

I Booked a flight to Los Cabos, Mexico in September 2013. Its now December and decided to check the confirmation for my flight that was schedule to depart from Newark on Dec 9th. I then realized the site indicated the flight was re-scheduled to LaGuardia New York for Dec 10th at 1:45pm. I received no e-mail, nor notification it had been changed to not just another date, but also another airport!! I was told it was due to the weather, but when I checked American Airlines website to see if any...
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