MerchNow | Found 55 reviews / complaints

MerchNow
NEVER AGAIN

I ordered something for my boyfriend for Christmas on December 3rd, and it didn't arrive until the 27th. And the whole package didn't even arrive. Its the 16th of January, and I just got the rest of the package. Customer Service said it would be here with plenty of time for Christmas, but that wasn't the case. The processing time is way too long for ordering online. I've never had to wait that long for anything to be shipped to me, even stuff from other countries makes it on time, and this was...
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MerchNow
MerchNow Consumer Complaint - San Diego Navy "Pierce the Veil" hoodie.

I ordered a hoodie for my granddaughter's Christmas present. I placed the order on December 14th. The information shown for the purchase said to place order by December 16th for Christmas delivery. I paid for priority mail delivery and my credit card was charged on December 16th. I FINALLY received the shirt on December 30, 2013. I will NEVER order anything from this company again and will advise everyone I know to avoid this company. Everything I ordered from other companies arrived within 2-3...
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MerchNow
Very Disappointed

I preordered a CD that also came with a bunch of other stuff. Now I know that preorders can take a while, but it's been 4 months since I was supposed to have gotten my things. I've emailed them and have gotten no response at all. I am very disappointed, because my favorite band sells directly from them and I don't want to be waiting months to get something I could get in a week from some other place....
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MerchNow
processing

We ordered something on Dec 3 it is now Dec 12 we are still waiting very disappointed in the wait game have had emails stating the credit card used was not accepted but the cash was taken off the card when i contacted customer support they stated everything was good and the package would be here within 3 business days that was a week ago and im still waiting...
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MerchNow
how long does it take??

I allowed my daughter to purchase something for her boyfriend from this site for Christmas on Dec 3, 2013 it is now Dec 12,2013. We are still waiting for it to process and ship. She received an email stating my credit card was a gift card and was unaccepted but yet they took the money off of it and just so they know its not a gift card. I contacted them at customer service who informed me it should be there in 3 days everything was fine that was a week ago and we are still waiting... Should I...
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MerchNow
Merchnow.com

Horrible customer service! I order a shirt 6 weeks ago and still haven't gotten it. Status on the site still says in process of shipping for the past month! Totally would recommend people to not buy from this website! Ever! I send them an email asking them what was the delay on the shirt a week ago and i havent gotten any response what so ever! My advice stay away from merchnow .com and buy your gear somewhere else....
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MerchNow
Poor customer service - For Today, Prevailer album pre-orde

I have never been so poorly treated by a company in my life. First, I pre-ordered an album that was delayed. It came in to their warehouse 2 days ago and still hasn't shipped. I was also supposed to recieve a digital download link 3 days ago, and never got it. I have sent several emails, and no response. I have called their hotline, and it just rings endlessly with no answer....
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MerchNow
MerchNow shipping

In January, I preordered an album that wasn't coming out until April. I was given the ship date of March 29th, that way it would be here in time for the release date of April 2nd. It's April 4th today, and it's showing that it still hasn't left the warehouse. I received an e-mail in March stating that the Vinyl included in this album was on delay and the rest of the items would ship out as normal. I have tried e-mailing, and calling to find out what the delay is. I was really hoping to have...
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MerchNow
MerchNow poor quality t-shirt - MerchNowSharks Joys of Living t-shirt.

First off I haven't contacted them, but i'm just saving myself the time as if I was to return it the cost of shipping a restocking fee would be pointless. The shirt is the same picture as in the pic, however it is extremely darker. In fact you cannot recognize the picture of the nun smoking on this Sharks shirt because it is so dark. Besides that the pic is so pixelated that it looks in no way professionally done. I have no understanding of how this t-shirt left the production line, warehouse...
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MerchNow
MerchNOW - Shipping/Processing | NOT HAPPY. - Heather Grey Logo Cassette Catpure The Crown Crewneck

I don't know if I'll ever be ordering from Merch'Now' ever again. The 3 previous times I have ordered have been fine, but this time. I'm actually pretty annoyed with the lack of email support and VERY SLOW service. I ordered a Capture The Crown sweater, and bought the OVERPRICED shipping '$13.25 2-3 Day' shipping. I read the FAQ in the Support Center, the 5 day processing window has come and passed. It's been 12 days and my order STILL hasn't even left the warehouse. Oh, funny thing though, THE...
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MerchNow
I was skeptical at first

I could almost never find the band tees that I want at Hot Topic so I found out about merchNow . I heard a lot of bad reviews, and it was even nicknamed MerchNever. My friend's tee took a long time to get to his house so I was even more scared. I fell in love with this shirt and bought it and it came in less than a week. The shirts are good quality. My shirt is still dark black after being washed....
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MerchNow
issues on TWO separate occasions.

About 6 months ago I pre ordered the go radio bundle, which I received 3 weeks after the release of the cd. When I contacted support, they said it was because the pop up paper speakers weren't ready yet. When I received my package, I noticed that they were not in there, so yet again I emailed support. They said that do to manufacturing problems, they'd be sent later and I'll receive an email when they do. In November, I got an email that said they had shipped. After a month of them not...
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MerchNow
MerchNow is horrible

I ordered a shirt for a friends birthday, and it's been 7 days. They still haven't shipped it out. Their site says it takes up to 5 business days to ship out. First of all, I don't understand how it takes 5 days to package a shirt, and send it out. They stated on their site, if it needed to be rushed, to contact them and they would try their best. I called and emailed, and they said they would try to send it out if they could find my order. Well, the shirt won't be here for my friend's...
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MerchNow
POOR ASS SERVICE!! NEVER GOT MY SHIRT!!!! - Motionless In White t-shirt

Okay so, I ordered a Motionless in white t-shirt for my boyfriend January 8th, 2012. It has been over 8 days and it is now January 15th, 2012 and I paid for standard shipping, He still hasn't got the shirt and this is really starting to piss me the hell off! If I don't get the shirt within another 2 weeks, I'm seriously going to go off! I tried calling costumer service and they don't answer ever! This site sucks ass! Don't order from it, you don't even know how pissed off I am, I really wanted...
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