Massage Envy | Found 211 reviews / complaints

Massage Envy
ALL Lies and in that ORDER 251-316-3100

Massage Envy has made my first and probably last massage experience horrific. The manager was full of lies and deception. I was told that i wasn't being signed up for a contract or any kind of subscription and i could cancel my membership at any time. Lies!!! i made an appointment and couldn't make it due to a family matter and they charged me the full service price anyway and i was never told anything about a no show fee. then when i called to talk to the manager she said the girl who setup my...
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Massage Envy
's horrendous cancellation process, ridiculous restrictions for services you've already paid for and cheating each session by at least 15 mins of the promised time Houston, Texas

Massage Envy charges a $59 monthly membership fee for 1 massage per month (If you don't use it in that month, they accumulate). I called to cancel my membership and thought I had successfully done so, but realized that my credit card was still being billed $59 per month. I called to complain and found out you have to go into the store to cancel. At that point I had around 10 that I had paid for but hadn't used. Before getting pissed and writing a letter, I came up with some ideas to whittle...
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Massage envy
Do not become a membe

Mediocre massages and less than mediocre customer service atthis particular site. *BEFORE YOU SIGN UP KNOW THIS* that when you want or need tocancel, they require a 30 day notice- and you will be charged one more monthafter that- and you have only the next 30 days to use the massages you havealready paid for, no matter how many that may be. Also you can only gift onmassage a month with a $10 fee. And you cannot cash out your unused massages. In my example I was just let go at work. I called...
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Massage Envy
Video AND audio recording in the establishment

I am currently employed at the Allen, TX location of Massage Envy. Recently, I have been told that our cameras that we have in the store are also recording AUDIO! Is this illegal? I discuss with my clients, during a pre-chat, their medical information. I'm positive they sure as hell wouldn't want their PRIVATE medical information being recorded on tape for god knows who to listen in. I need someone to help tell me if this is illegal or not. I feel extremely uncomfortable for the sake of my...
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Massage envy
Do not become a membe

Mediocre massages and less than mediocre customer service atthis particular site. *BEFORE YOU SIGN UP KNOW THIS* that when you want or need tocancel, they require a 30 day notice- and you will be charged one more monthafter that- and you have only the next 30 days to use the massages you havealready paid for, no matter how many that may be. Also you can only gift onmassage a month with a $10 fee. And you cannot cash out your unused massages. In my example I was just let go at work. I called...
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Massage envy
Is audio taping legal

I am concerned about the possibility of being audio taped at work. There a no sins sating audio taping is in progress and the law seems a little grey unto this area. I feel that thus is a rip-off because as an employee you may expect to be video taped but what you say in confidence to another should have reasonable privacy. I could've been talking a with another about a medical problem and yet I know they listen because very private conversations have been thrown back in my face and I was told...
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Massage Envy
Low wages for LMTs

LMTs have had it working for these franchises. They underpay their therapists and over work them. These franchises also have shady business practices which you can read from all of these customer complaints. This puts a bad light on a wonderful health service. Help change happen. Sign this petition at https://www.change.org/petitions/the-massage-franchise-increase-payrates-for-massage-therapists-decrease-lowballing-of-massage...
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Massage Envy
Owner lying about details in contract

This company is awful! The OWNER of the massage envy lied about what the terms of the contract were. She knew I was in a hurry, was very push, and told my friend and I that we could cancel our memberships whenever we wanted to. A month later, I go to cancel, and her assistant tells me it's a 12 month membership, and I'm STUCK with it, and if I don't pay, they'll send me to collections! They then call another month later saying I can pay a cancelation fee of 100$, or get a doctors note? The...
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Massage Envy
Deceitful and vague deceitful and vague

This company is a complete sham. I must admit that my therapist was excellent, but it seems like the manager and front desk employees, who welcome you with a charming smile, must be trained at being vague and devious. When I first went there an employee tried to persuade me to sign a one year contract in order to get a discounted price. When I said that I didnt want to commit because I might change my mind, he assured me that I could cancel at any time which turned out to be an outright lie...
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Massage Envy
Like everyone on this thread, I too was ripped off. They wont give me my prepaid massages until I pay another month of membership.

Like everyone on this thread, I too was ripped off. Massage Envy wont give me my prepaid massages until I pay another month of membership before I cancel. I have been a member for 3 years and and its not like I was locked into a 12 month membership contract. It was a month to month agreement wherein I have 6 prepaid massages I have not used. There are a lot of complaints about this same thing in this website and others like this and so I decided to write the Bureau of Consumer Protection agency...
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Massage Envy
Don't sign their contracts!

I signed a one year contract with Massage Envy July 2011. As luck would have it I was diagnosed with breast cancer the following month. I had surgery in October and started radiation in December. I contacted Massage Envy and requested my contract be cancelled due to the circumstances.. The denied the request. At that time, I had no energy to fight them. I chose to focus on getting well. There was no way I could get massages, so I paid the monthly charges and patiently waited on my contract to...
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Massage Envy
Misleading Contract

I went to the Casa Linda Massage Therapy in Garland, Texas because I was in alot of pain. I got the massage afterwards I realized I was running late to pick up my kids so I tell the lady I have to go so she tells me a membership, I am like Okay just tell me where to sign because I have to go. I go in before the thirty days are up to cancel and was informed that I can not cancel unless I have a doctors note. Are you serious? Why would I need a doctor notes to cancel when I did not need one to...
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Massage Envy
Would not cancel contract, Autopay after cancelled, $885 payment attempt 1 year after contract

I signed up for a monthly massage contract with the ability to cancell during a specified time period. I decided to cancell and contacted them to find out the process. I went in to sign the cancellation paper and was told it would be processed. Two months later a change for service was taken from my debit card and two days later a charge for two more months of service was taken. I did not notice until all three chanrges were taken from acct. I contacted them but was told the service was never...
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Massage Envy
Decieving information false claim of FSA coverage

When I was asked to sign a contract for Massage Envy, I told them I could not because there was no way for me to afford it. They then asked me if I had flex spending, and said I could paying using it. However after signing the year contract, FSA told me they do not accept the charges and that I will have to pay. I cannot afford to pay but they insist there is nothing that can be done, and I am stuck in the contract. I find this very deceiving and am not happy. Do not make the same mistake, find...
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Massage envy
This company is big big rip off please be careful.

i signed up for 6 months membership and paid all but didn't use last 2 because i have been told that can use my massages any time. After my membership expired they didn't allow me to use the last 2 because my membership expired. they told me that i have to sign up for 3 more months in order to use the last 2. With this company me and my daughter had too many complications and my daughter filed BBB report but was unsuccessful. She wanted to file small claims but prices were too expensive compare...
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Massage Envy
Stealing my money

I am completely disgusted by how I have been treated here. I had previously made an appointment for August 24th 2012 at noon many weeks in advance. I called the evening before at 8:21 pm to cancel due to family issues. The lady who answered the phone said it would not be a problem and of course I wouldnt be charged because I canceled more than three hours in advance. Fast forward to the 24th. At 12:07 pm I received a voicemail stating that I missed my appointment. Really?? I called back and...
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