MagicJack | Found 410 reviews / complaints

Magicjack
Lousy service provided to me but no refund for me

I had magicjack for about a year and 1/2 when I noticed some calls would not be connected to me. I wa using magicjack for business so when someone could not contact me that was apotential sale gone. I asked and asked to get the problem corrected. They could not solve the problem so I transfered my number out to Vonage. I had bought an additional 5 year plan on top of my first year. So when I had my transfer to vonage complete I asked for a refund of the money I paid for the remaining time on my...
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MagicJack
No Customer Care

WARNING!! I purchased Magic Jack 6 months ago and it stopped working. The problem is that it is impossible to get customer care. They provide no one to talk to. There are no contact phone numbers. They do have buttons on their site for customer care, but when you click them, they eventually loop you back to the main page. Very frustrating! Go to the site and try to contact someone. I am at my wits end an am giving up.... I thought you should know this before recommending it to your viewers....
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Magicjack
down below is a copy of the chat

Magicjack phone company dont care if your family life is danger see video http://www.youtube.com/watch?v=d-mIqdbdM_0 also here is a copy of the rep not careing Chat Window Page 1 of 2 Please wait for a site operator to respond. You are now chatting with 'Rodney' Rodney: Hello, how may I help you? Rodney: Hi Rick Rick: yes I need to go too secound teir support Rick: My old number of 817-494-2303 was suppose to get diss and its not Rick: I have a police report Rodney: Okay. Rodney: Please wait...
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magicJack
False & Misleading Ads

MagicJack stresses in its ads that you can try it free for 30 days, and that all you need to do to use it is Plus any phone into it, plug it into any USBport, and pick up your phone to talk for free.Their material even includes quotes along the lines of "This is so easy that grandma can do it!" HOWEVER, while my magicJack just arrived at my home around Dec. 15th, I just found out today (the 20th) that it must be physically back in their hands before the 30 days since I ordered it on the phone...
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Magicjack
Total lack of contact information or customer service follow up not available

I purchased the magic jack so that I could stay in closer touch with my 90 year old mother who lives in another state without using up all of my cell minutes. The magic jack does not work in that particular area code. I have contacted them (you cannot call them or email them you have to chat with them online for customer service) 4 times and each time receive the same answer. 'We will report it to our engineers who will work on it" 2 1/2 months later I have heard nothing, and when I contact...
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MagicJack
Run, do not walk, RUN away from this product.

MagicJack is easily one of the worst consumer electronic products that I have ever purchased - maybe THE worst ever, actually. Terrible, terrible call quality (even on an 18mBps DSL line). Product continuously had to be rebooted and software reloaded in order to work. Had for almost a year and finally switched to Ooma, which is terrific (but much more expensive for the initial hardware purchase). Don't waste your money or time with this product. Oddly enough, unlike other users, I actually...
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MAGICJACK
HAS MISREPRESENTED THEIR PRODUCT AS BEING "SIMPLE" TO USE-THEIR TESTIMONIALS LACK CREDIBILITY SAN DIEGO California

I BEING ONE WHO IS SUFFERING, AS SO MANY, FROM THE FINANCIAL CLIMATE, BOUGHT THE MAGICJACK. I CAME TO FIND OUT THAT WITH A "MAC" IT ISN'T JUST PLUG IN AND DIAL. I HAVE TO GO THRU ALL KINDS OF GYRATIONS. THEN, THE STRAW THAT BROKE THE CAMELS BACK WAS WHEN I TRIED TO FIND OUT WHY MY PHONE DOESN'T RING AS WELL AS NOT ABLE TO GET MESSAGES. THEY OPEN A WINDOW IN WHICH YOU ASK YOUR QUESTION. THEN RATHER THAN ANSWERING THE QUESTION ONE GETS A GENERIC ANSWER THAT DOESN'T WORK OR APPLY. MY PHONE DOESN'T...
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MagicJack
Beware of magicJack if you are trying to use it with a wireless pc card.

MagicJack will not work well with a wireless card. The audio is very poor, about every third word is dropped, as well as the entire call on longer times. I have been round and round with this on magicJack's live online chat which is the only way to contact them. They kept having me change things on my computer which made no difference whatsoever. In desperation, I finally called Verizon and was told that they did not support, I believe they call them "voice over ip systems", such as Vonage and...
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MAGICJACK
DECEPTIVE ADVERTISING AND BILLING FLORIDA

Had good reports on Magic Jack product from friends. An E-mail from that company recently appeared in my E-mail box. Opened the link and read it. It offered a years service for $19.95. Sounded good. Started the order process, which of course required my Credit Card data. I provided it. Then I discovered that the cost was now $39.99. Did not finish the ordering process. Oops! Had to be a mistake so I went back through the same process with the same result. At no time did I confirm the order with...
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MagicJack
MagicJack. I have to plug it everytime I bootup my computer?

This device plugs in via USB. The device works like a charm the only BIG fall back is that you can't leave the device in your computer and have it be active at bootup. If you bootup your computer with the device in, it won't turn on. You have to plug it in every time you first bootup (at your desktop) for the device to come active and have the application recognize it. I had this device 1 day and already noticed how redundant this device was, especially cause not every computer has USB ports in...
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Magicjack
Unauthorized charges! 98.30 $ 1.00

I ordered 2 Magicjacks for a 30 day free trail one evening by contacting their 1-800 number (1-800-897-8700). Gave them my information and a credit card number to secure my order. The next morning as I usually do I checked my checking account online and to my amazment I had been charged 98.30 and 1.00 seperately by Magicjack! What happened to a 30 day free trail? I contacted Magicjack via the internet and a live chat with a representative. For over one hour, closer to two hours I got no helpful...
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MagicJack
Ripped off my account and refuse to make refund Internet

I belive the follow transcript of my last conversation says it all. It's a long read but says alot about them......... Please wait for a site operator to respond. You are now chatting with 'Adam' Adam: Hello, how may I help you? Adam: Hi, John. Adam: May I put you on hold while I review your previous chats with the other agent. John Flynn: I was rudely cut off by the agent while typing. My last statement was... Yesterday. I get a bank statement emailed to me each and every morning and the...
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MagicJack
Sold me a substandard equipment

i bought magic jack from advertisement on tv and internet it seems so simple the instructions saidplug any phone into magic jack plugmagic jack into any USB port pic up your phone and talk for free, but the problem is they didnt explain that their might be a problem with echos when you talk but they did say if their was a problem use the fix button and it would fix 95% of the install problems, well guess what this must be one of the 10% that it doesnt fix ive talked for 45 minutes with live...
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Magicjack
Not on DSL and only for 60 minutes

I bought the magicjack about a 2 months ago and it has worked fine until today. All my calls work fine until I get disconnected at 60 minutes, exactly. Magicjack support advised me that you must have at least 500-1000 kb UPLOAD speed or you will be disconnected. DSL speeds vary, vary rarely reach 500k so if your thinking about buying this check out your speed at speedtest.net and test your speed before you buy. Don't upgrade and put it on a credit card so that you can rebut the charges later. I...
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MagicJack
30 Day Trial Is A Sham

I ordered 3 magicJacks after seeing their infomercial touting the 30 day free trial on a local tv station. Ten days later my checking account was debited even though I hadn't even received the items yet. Upon contacting magicJack through their live chat feature, I was told the 30 day free trial applies only to credit card purchases, not debit card ones. Upon explaining that this was never told to me I was passed to someone of "higher power." I repeated the issue and stated I wanted to cancel...
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Magicjack
Is not unlimited calling

After having magicjack for two months they discontinued my service. After finally talking to someone they informed me that I had excessive usage and they have the right to terminate and not refund any money. I asked for the number of minutes that constitutes excessive and was told he didn't know. I figured we used it about 3000 minutes per month which is well below normal cellphone plans. They can do what they want when they want without warning or informing you of limitations....
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