Magic Jack | Found 1585 reviews / complaints

Magic Jack
does not accept credit card - MajicJack Plus

I tried to order online from Canada, my credit card with the P.O. box billing address was not accepted. I live in the rural area and need a P.O. box credit card billing address for safety. Could not get it online, so I went to the store to pick it up. During registration, it did not accept my email address which I used trying to purchase online. It would not take my credit card again, even after I used another email address. Then I spent 2 hours on live chat (extremely slow response) keep...
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Magic Jack
Frustrated because there is no phone customer service - magic jack plus

Adding to previous comment, I am very upset because there seems to be no phone contact with magic jack . I continue to use Magic Jack Plus and wonder when it will be cut off or my credit hurt. I had to cancel a credit card because of Target breach, Therefore the credit card account I had given Magic Jack was not valid. I changed the new account number in my account information, however I notice that it is considered past due even though on another screen it says it will be billed January 5th....
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Magic Jack
Magic Jack Problems

Magic Jack (M.J.) works but before you pull the pin you need to weight the cost vs the problems. First you need a cell phone, for the following reasons. Second you not only need a computer and a broadband connection (probably 3MB/sec or better). You also need to be fairly computer literate. The first item in the instructions is to plug it into a computer’s USB port and create an account, even if you plan to use the stand-alone network adapter. They will keep your credit card number for easy...
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Magic Jack
Unable to contact - Customer Service and Billing

I ordered the Magic Jack Plus which I am using and it works. I wanted to contact billing about declined charge because of a security code. I cancelled the card number I gave them because of the security breach at Target. I will be getting a new number, but I have no way to contact customer service. The on line chat would not give me a phone number....
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Magic Jack
MagicJack Excellent Customer Service

I recently used the live chat for a problem with not being able to receive incoming calls. The first employer I talked to, was not helpful at all and exited the chat before answering my question. The second employer it lakes to, whose name I believed was a Conard or Conrad, was very helpful. He helped me locate the problem and helped me get a new number....
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Magic Jack
MagicJack subscription renewal - magicJack Plus

Customer service when attempting to renew my subscription is poor. My renewal date was 11/9, today is the 19th and the problem hasn't been defined or solved. Calling customer service in Florida did not help. Got the same information that I got on their online chat which I would guess in in India. MagicJack does not tell you it is time to renew..they just block outgoing calls and announce a system problem. You are left to go to your account at their website to discover that you need to...
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Magic Jack
Magic Jack wants payment for shipping a replacement for a faulty device

after months of having the same problem with a Magic Jack Plus device Magic Jack said they would send a replacement. Then told me I would have to pay $10.95 in shipping and handling. When I stated that I had already paid this charge once and that it was not my fault the device did not work properly, they refuse to send the replacement unless I pay the charge. Needless to say, I'll now find another phone alternative...
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Magic Jack
No Sound

it's MJplus, no computer, when I try MJ rings you pick a handset and that's it, no any audio heard, cell phone status shows that it's connected no rings heard anymore. Just this week I tried to make calls, but I cannot make or receive calls. There is no sound. I do hear the dial tone, but after I enter the phone number, there is no sound for either in coming or out going calls....
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Magic Jack
Can't purchase IPP minutes - magic jack customer service

I am unable for purchase IPP minutes on my MG for international calling. I have been in touch with their online support now for a week now. Each time they refer it to a higher level of care and say that is all they can do....that I just have to wait. Yesterday I suggested where they could put Magic and Jack. I am seriously considering switching to Vontage as everyone I talk to that has it all declare it is great. Does anyone out there have any suggestions on how to get the IPP issues resolved?...
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Magic Jack
international calls

after paying majick jack to be able to make long distance call using their 1-848-9999 phone number was unable to do so from the magic jack plus because the computer said you have no credit seriously at first i heard it i put 20 usd more but after it did it again well i thought well might be a problem on the this line and try my ipad app so i pay again 20 after a whole freaking week i cant still call my girlfriend to her mobile or the hotel i will stay to verify the reservation!! when i contact...
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Magic Jack
personal account

Last year I transferred my tel # to MJ. I paid for 5 years. Service is not good. Now after 1 year, MJ tells me that I have to renew my contract. I called about 2 months ago, I was told that it is taken cared of. Now I have no service and says. login my account my.mymagicjack.com- it does not work. I need help.718-980-0212...
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Magic Jack
The lack of transparency in their billing is frightening for such a big company! - MagicJack phone service

I bought into the Magic Jack idea in Aug. 2012 and at the time I also signed up for 5 years of platinum service. I used two different credit cards for payments. My US account was charged twice for amounts that don't correspond to what the MagicJack people have on record (I spent about 2 and a half hours with different employees to finally get that info.!) The reason I have rechecked everything is because they cut my service in Aug. 2013 and convinced me that I had only paid for 1 year, so I...
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Magic Jack
MAGIC JACK RIP-OFF

BUYER BEWARE!!! My husband and I are retired and living on a fixed income so we thought magicjack would save us some money each month. BIG MISTAKE... This has been a nightmare. We purchased MJPlus on 8/14/12. When they say use with or without a computer, that's a lie. You have to have a computer to run it. Finally, hooked up, activated, our home phone number transferred, which we have had for 29 years, and at a cost of $19.99 for the transfer, phone would not work. After spending over 12 hours...
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