Luminess Air | Found 19 reviews / complaints

Luminess Air
Luminess Direct LLC Deceptive advertising and false enrollment

Purchased a Luminess Air makeup system on GMA special offer. No where did I sign on for additional makeup to be sent through the mail-However shipments of makeup started to arrive on a monthly basis. I did not open them or use them but because I was very ill I was unable to call them.When I did call them and tell them I never ordered these shipments and wanted to return them they refused. I was put on hold several times(waiting to speak to different supervisors)and basically they refused...
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Luminess Air
VERY DECEPTIVE!!!!

This is by far the best example of straight up false advertising. Make sure you read the terms and conditions over and over before you buy this product. They advertise a 30-day trial for $29.99, and a money back guarantee if you are not satisfied. This $29.99 is not refundable!!! This is a "rental fee" for the 30-days. They charge you an extra $49.99 as a "security deposit". After the 30-days you will get that $49.99 back if you return it. I didn't know about the $49.99 until it was charged to...
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Luminess Air
BUYER BEWARE!! Internet

Buyer Beware!! I cancelled my 30 day trial within 2 weeks and of course they gave me the run around and decided not to refund my money!! on top of that they decide to send me a shipment of refill tanning makeup!! I called them and told them I cancelled this and don't want this, so i will be retuning it. They proceed to tell me that makeup is non refundable. GREAT! so, now I have a machine that I don't use which by the way is horrible, don't buy it! AND I have a refill of tanning solution that I...
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LUMINESS AIR
Tried to return airbrush prior to the end of the 30 day trial but they played games until it was past 30 days, now they want all the money

My daughter ordered the airbrush on a 30 day trial, discovered it was not all its worth and tried to return it. They refused the parcel and sent it back. Had difficulty getting ahold of anyone, the customer service number doesn't work, finally received an email and another phone number, where the woman was very rude and provide no assistance, said she was a liar that the phone numbers work fine and try to prove she called with a phone bill. PHONE BILLS DON'T SHOW NUMBERS YOU DON'T GET THROUGH...
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Luminess Air
SCAM ARTISTS take your money and don't want to give yours back!

OMG what a complete waste of money. This is such shady business. I ordered this online for the 4 payments they offer on their infomercial. Well low and behold they charged my card for the ENTIRE amount. Not to mention I did that payment option for a reason (not enough funds in the bank to take $300 from). When I called to ask them to fix it they were rude and told me "too bad" they have NO access to their money department, website,and did not have a higher up. They gave me false names and would...
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Luminess Air
cheap bottles

The plastic make up bottles are sooo cheap!! I've had mine for 2 weeks and already 3 of the bottle tops have broken off inside the caps. Now i can't "drop" the make up into the stylus as directed. What good is a product if you can't use it? An easy fix for the co. considering the # of these sold. Invest in sturdier plastic so the consumer can use the product they purchased!...
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Luminess Air
customer service and charges

On 1/2/2013, I called Luminess Air, regarding a charge on my account for $34.12. When I called, the 1st agent did not know what I was talking about and transferred me over to the Club membership office. I was on hold for over 3 minutes before the agent picked up the call. I explain my situation to the agent about how I had already paid for the shipment. I also told the agent when I called in November to ship my next shipment in March of 2013. The agent kept insisting that I did not pay for the...
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Luminess Air
Charges that are not shown at POS

Purchased the introductory product, was charged with S&H $42.90. Which the product is worth, I like the product. Then 2 months later I have a charge of $59.99 on my Credit Card. I looked through the agreement over and over, there is not a word about $59.99 to be charged later. I call the company; I was told that they were very sorry but this is the cost and that there will be 2 more installments of $59.99 each subsequently charged for the product. This product IS NOT worth $209. I am...
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Luminess Air
Charges that are not shown at POS

Purchased the introductory product, was charged with S&H $42.90. Which the product is worth, I like the product. Then 2 months later I have a charge of $59.99 on my Credit Card. I looked through the agreement over and over, there is not a word about $59.99 to be charged later. I call the company; I was told that they were very sorry but this is the cost and that there will be 2 more installments of $59.99 each subsequently charged for the product. This product IS NOT worth $209. I am...
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Luminess Air
Customer Service

Worst customer service I have ever dealt with. They sent to the wrong address (which I had not provided). When I didn't receive the item they refused to refund my money or send me a new item. Every time I called they told me to call back next week to check the status. Such horrible customer service that even though I liked the product I will be looking for a new system because of their horrible business practice....
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Luminess Air
Scam and Fraudulant

Luminess air is a rip off..DON NOT BUY..If you want to cancel your membership, you have to send them an email to club@luminessair.com or they will not cancel. Well i sent them an email, called and they gave me a cancelation number..and yep still being charged. Called again and they said they did not receive and email (unbelievable) and could not find my name or my telephone number. And so they asked to send back the cancelation number(which like an idiot i cant find now) and send it to them....
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Luminess Air
over-charge scam

RE: Oder #10149747 I ordered the product via phone. Tried to return it, however, they will not take it back. Spent many cell minutes trying to talk to: Katie Treloar Help Desk Supervisor 1-888-793-7474 katie@luminessair.com who played back to me the recording of my order. At no time, was "it emphasized" the real cost, etc. She says I owe some $265 to the company. I have no bill, they will not give me a return #. PLEASE HELP!! Christine Harris miettecats@earthlink.net...
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Luminess Air
THEY ARE FRAUD AN SCAM ARTIST

THIS COMPANY CHARGED ME 4 TIMES IN ONE MONTH AFTER I HAD RETURNED THE PRODUCT BACK TO THEM, THEY SAID THEY WOULD REFUND THE MONEY BACK TO MY CARD BACK IN APRIL WHICH INFACT THEY DID NOT THEN JUST THE OTHER DAY SEPT.5TH OR AROUND THAT DATE A COLLECTION AGENT CONTACTS ME BY PHONE SAYING THAT THE PRODUCT WAS NOT RETURNED INFACT IT WAS BACK ON FEB. 6TH THEY DID NOT CONTACT ME TO INFORM ME OF THIS NOW THEY ARE TRING TO TELL ME IF I HAVE THE TRACKING NUMBER THEY WOULD GIVE ME A FULL REFUND, I NO...
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Luminess Air
they scammed me an will you to

1. Written by Crystal Lynn, on 15-09-2008 18:01 I also have been charged 4 differnt times for the product back in march I ordered the product back in Jan. I turned around an canceled it 20 minutes later when the supervisor got on the phone an told me just to try it they would wave the shipping cost I received the product a few weeks later it was not at all what I thought it explodied all over me my bathroom so I returned it at the post office I got insurence on it well I did forget to put the...
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Luminess Air
credit card rippoff

When you call the phone number listed on the tv you finally get a computerized female voice keep asking you if you want to upgrade for a certain amount and then if you want the insurance for the product. The next day you are charged not only for the trial use of 29.95 they charge you for the first installment because they think that you will already like it that much. Also it's going to take them 3 - 4 weeks for you to get it even though they already got their money!!! This will be the last...
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Luminess Air
Didn't honor return

Ordered luminesse air was very excited(love make-up)I used it as soon as it arrived PLEASE DONT BUY! It was horrible!!! I even called the company to state that I would be returning it she talked me into trying for at least a day or 2 and that they would extend my return lets just say they lied would not except return I cant believe they are still in business!!! I will tell anyone or write anyone to please dont buy this You can got to the hobby store get an airbrush use waterbased makeup thinned...
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Luminess Air
ullshit company !

No Customer service over priced ! Luminess Air this is an email I sent a the bottom is the response 12802 Capricorn Dr., Stafford, Texas 77477 USA, Tel 877-749-5777 • Fax 1-877-873-2672 From: Sent: Friday, March 02, 2012 10:21 AM To: Jana Altenbaumer; Valerie Woods Cc: Customer Service; Customer Service Subject: Fw: RE THE MONTHLY CLUB Please forward to Chris Kramer VP ! I am so pissed off at you people... I am so sorry I ever bought this product with you... the product is good ... but the fact...
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Luminess Air
credit card rip off

i was not aware that i would be charged for i was suffering from a multiple sclerosis excerbation and did not use the aforementioned product until my attack was over which took some time. today, i received a package contianing two vials of their "make-up" which did indeed cause a horrible itchy rash when applied.i had not gotten anything from said company before today and was not aware that i would be charged over $59.00 until august although i wanted to cancel. i was advised calls are...
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