HughesNet | Found 535 reviews / complaints

Hughesnet
worst internet and customer service ever. - Hughd net

they advertise high speed fast downloads. it just took me over an hour to download a 3 min video. half the time i cant get on to pages. no high speen im being charged for. send me a pop up sayin bill is due cant access credit card. i havent recieved a bill ( paper, estatement nothing). they installation person left his trash in my house and didnt clean up where he drilled therw wall. called complained about that said they would take money off bill for 3 months. yet to see that cuz i dont get a...
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Hughesnet
Unreliable, and they try and rip you off every chance they get - Hughes Net Satellite Internet Service

I signed up with Hughes Net because I could get a business class install in order to VPN into work and well my choices were limited since we are rural. (This was Pre Gen 4.) First the installer took it upon himself to install residental service, even though I asked for business, when I asked Hughes to change it they wanted fees for upgrading and so I was stuck. I paid for a higher package of 2 MB speed. OH but when you VPN they throttle you so anytime I worked if I was lucky I got .5 MB....
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Hughesnet
Terrible Unreliable Hughesnet internet service - HughesNet Satellite Internet

Hughesnet is the WORST internet survice I've ever delt with. The only reason we got Hughesnet was so we could pull through movies on the internet where we live. We were told when signing up for Hughesnet that we would be able to stream at least 25 movies off of the plan we got. So far we have only been able to successfully stream half of a movie... very very very DISAPOINTED. Don't sign up for Hughesnet whatever you do, it takes me at least 5 min to search something on google.. it's almost...
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Hughesnet
The most rotten internet service and false speed claims - EVER - Gen4

I have had Hughesnet for over a year now and they keep getting worse and worse. I cannot stream any video even from youtube or common news sites without extreme delays and frustration. Banking is next to impossible due to slowness. I have spent many many hours on the phone with them and swapped out equipment and cables and even upgraded my service. Do not bother with this farce of a company and their rotten product. I am considering my legal options at this point....
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Hughesnet
HughesNet tricked us into signing up! - Internet rne

I am so upset with HughesNet , their terrible internet service and terrible customer service. We signed up for HughesNet late October. Initially we were told it was very easy to give them a try. Sign up, we install for free, give you a 30 day trial period, and if we weren't satisfied, full re-imbursent would be given. Uninstalling , no problem. We called to cancel the service is November and we were asked to give them 30 more days, they would extended trail period and give us a higher speed....
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Hughesnet
Canceled Service

Moved to an apartment and the installer from HUGHESNET said it was physically impossible to transfer my service because of the north facing apartment. He told me to get a letter from the apartment manager, stating this, which I did. This is a valid reason to let me out of my remaining contract. To have people pay when their OWN HUGHES INSTALLERS won't even try to place the dish, is YOUR problem, not mine! I'm refuse to pay the remaining contract....
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Hughesnet
THIEVES!

Like everyone else on here, HUGHESNET SUCKS! They should have a class action lawsuit against them for false advertising. There service is SLOWER than any other on the planet and data allowances offer you NOTHING. When I moved and couldn't get the service (thank God) at my new location because it was an apartment facing the north mountains, they still won't let me out of the contract for $340!!! The installer came out and said it was PHYSICALLY IMPOSSIBLE to use their Hughes Dish. WTF? CUSTOMER...
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Hughesnet
failed service - GEN 400 business services

Any chance I can get help to get out of the Hughesnet contract at a vastly reduced cost? The service doesn't work, and they can't fix it. Speeds are slow, sure, but what I am referring to is failure to connect. I can't reach most websites...the request times out. This is any day, any night and not dependent on the weather. The "speed tests" also show 10% of advertised speeds, but the tests themselves take 15 minutes to complete. if they do complete at all, the tests show speeds of 600k to...
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Hughesnet
HugesNet NOT RUNNING! Bullshit company! - HugesNet Internet Service

If you are looking for a great internet service, look somewhere else! I was suckered into getting the service, because of the TV ads, which are not truthful WHATSOEVER! Now, on to the service, you can get on the internet, but at VERY slow speeds. They limit you to 10 Gb a month, but after that, YOU ARE DONE. (Until the next month.) It is complete BULLSHIT! I do not reccomend this company. BULLSHIT FUCKING COMPANY!...
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Hughesnet
internet service and employee service - horrible

August 7, 2013 Mr. Pradman Kaul Hughes Communications, CEO PO Box 96874 Chicago, IL 60693-6874 RE: Cancellation of Hughes net services - A/C # SME18780 Dear Mr. Kaul: My name is Jose Mendoza, President of Eco Pet Products, Inc. Back in April, 2013, I moved to Escondido, CA. I tried to get internet services from the local providers, to no avail. The choice was between your company and another. I decided to go with HughesNet , and I have to confess, this is one of the biggest mistakes I have ever...
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Hughesnet
Horrible Company All Around

I had Hughesnet for 5 years and in that 5 years I had the worst service. The only reason they were the provider at my house was because where I live could only get hughesnet but now I have new and better options. The company over charges for service that moves slower than dial-up. The customer service reps don't help but rather make the situation ten times worse. They charge your account without letting you know that they are and for no reason. I am very disappointed in a company that says its...
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Hughesnet
What the DON'T Tell You About HughesNet - HughesNet Satellite Internet

They tell you that they are faster, better and cheaper. What they don't tell you is that there is an excruciatingly long delay as the signal is passed between your home and the satellite. It may run at the stated speeds (it may not!) for a brief split second after the long delay, but the resulting transmission speed is actually slower than DSL...even slower than using your 3G cellphone as a hotspot! They also fail to tell you that there is a 10gig limit each month. What? Really? Only 10gig?? I...
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Hughesnet
Hughes Net Customer Service is Horrible - Internet

I have been fighting with Hughes Net since 8/11/13. I changed to DishNet and was being double billed. I have spent hours and hours on the phone, told that HughesNet was cancelled, told I would get a refund....by numerous people. I was told that I had to fax proof of my DishNet bill which I have done 8 times now....and HughesNet says they still don't have it. My credit card was billed again today after I was told last week that the service was cancelled. I spent hours today again on the phone,...
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Hughesnet
Hughesnet Represents the Worst in Corporations and Misleading to Customers - Hughesnet

I have never been so unhappy with a service or felt as tricked and mislead as I do with Hughesnet . They say you have a monthly download of 30 GB when you pay $100/ month. However, when I first signed up for that plan--it was not obvious information anywhere that this was divided in half and that the only hours I could get my other 15GB were from 2am to 8am. These are the hours most of us are asleep or on our way to work. Therefore, it is easy business for them to market a false impression that...
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Hughesnet
Hughsnet is a terrible company - HugheNet Internet Service

My name is Ssgt Johnson, a combat wounded veteran. Recently moved to NY we are located a few miles outside the nearest city so we tried Hugh's net because of our location. The first month the Internet worked but absolutely no downloading or streaming. We used up our allotment of coins just trying to stream but never successful. I called there customer service and they said I would have to pay for a tech to come out but to first try buying a new router and moving it to a different location in...
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Hughesnet
Terrible Service & Rude, Inept and Unprofessional Staff - Hughesnet

I canceled my service with HughesNet as each time the weather was less than perfect, we lost all service. Plus, it is was slower than dial up. I had to make two calls and spent over an hour on the phone with an account manager on 19 March trying to cancel my service. They failed to adequately follow all the steps on their side. Whilst they acknowledge I canceled service on 19 March, and their account manager did not do their job correctly - they continued to charge my credit card over $70 per...
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Hughesnet
Hughsnet

I have two hughes.net satellite hookups because without satellite all there is is our rural area is dial up. One of the hook ups is the new gen 4, and the other is the older version. For the last month the daily service has gotten extremely bad, slow to non-existent. It is to the point that our real estate computers have to go to town to get service at McDonalds Wifi. and at home, like now, I can only use it after 10 pm cdst. And no relief in sight. Can't even get to hughes net customer service...
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Hughesnet
slow service - on gen 4 subscription

I cannot even get my e-mails on hughes.net it states my web server is down. stevehorn@hughes.net During the day any web site I try to visit does not recognize me, and I only got on here at home because it is after 10 pm cst. At first I thought it was bad weather somewhere, but this has lasted for several weeks. I have turned off my modems, adn computers, trying to re-set stuff, but to no avail....
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Hughesnet
Serious Complaint - Hughesnet

Although hughesnet is, despite what most are saying, an improvement compared to dial up which is right up there with nothing, I would expect more respect as a consumer, and loyal customer. 5 years I have been using there service, and was quite happy when gen 4 came out, a huge improvement over the previous top choice of there installation. My overall problem is with the *respect* that they seem to not give. They have the most rude customer relations I have ever known. You do get charged to...
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