Home Depot | Found 1038 reviews / complaints

Home Depot
PROTECTION PLAN IS WORTHLESS - Frigidaire Dishwasher - Home Depot Protection Plan

The service provided by your Protection Plan department is absolutely pathetic. I purchased a dishwasher in June 2013. I called in January to file a claim and request service. I provided several phone numbers - home, work, and the phone number for the tenants where the appliance is housed. I was told that service technician would contact me to schedule an appointment and I NEVER HEARD FROM YOU AGAIN! I called back today and was told they tried to call and were unable to leave a message. THAT IS...
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Home Depot
home depot-online dw735x - surface planer dw735x

does not have and hasn't had for a long time in stock. running a sale from 1/17-1/31. website says they will be in mid-January. called customer service and was told they will not be in until february 10th. they refuse to give rain check. how can they advertise a sale knowing they will not have product? they should at least give rain checks. thank you for reading wanted to get this off my chest....
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Home Depot
Home Depot Bogus Patio Furniture Sale - Item # 203012270

Purchased a patio furniture set online which was on sale at 75% off and received a purchase confirmation email only to have it cancelled a day later. Their explanation: item oversold. Message to idiots running this company: invest some money in inventory tracking system. Never again will I set a foot inside a Home Depot store or their website. All of my future business will go to a local mom and pop hardware store....
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Home Depot
Great service for a newbie

I've never been much for doing it myself, but in these tough economic times, we all have to save where we can. When i was faced with a plumbing issue, I went to home depot and they helped me out immensely. I had no idea where to go or even what I needed, but they helped me though every stage. I got everything I needed and even fixed my problem. I couldn't have done it without Home Depot....
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Home Depot
POOR SERVICE - elecric heater 18.58 inch, 1500 watt

Ordered two heaters online as showed they had 4 in stock, on 16 January at approximately 7am. Received order comfirmation Around noon as no reply went to customer service at store and was told three people working in back however all three were at lunch. .Waited 15 minutes and returned to service desk and the girl there than told me they did not have any as the 4 they had were being used by store personnel to keep warm in back, if they were being used they should not be showing up on inventory...
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Home Depot
Home Depot - N. 72nd Omaha NE - Toro Snowblowe

Purchased a floor model snowblower from Home Depot . I should have checked these things I know, but I assumed and was reassured that ALL flor models were new, just out of box. But this blower did have oil and gas in it. Someone - somewhere - had possession of this snowmobile before I ever got it. Returned to store next day to exchange for model still inside box. Explained to mgr. that we had purchased this blower from floor, but did have the oil and gas in it already. He reassured me - several...
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Home Depot
Poor Service at Home Depot Canton, Georgia Manager Names was Matt. - Homelite

I just purchased a Home Lite Weed Trimmer from Home Depot when I tried to use it a couple of weeks later it would not run properly. I took it back to exchange it with no luck. The store Manager was rude and very short with me so I called Home Depot Customer Service that did not work either I guess Home Depot thinks they can treat us anyway they feel guess again I will shop at Lowe's, Sears or The local Ace Hardware. What every happen to the Customer always comes first....
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Home Depot
Customer Service

At the Denton Texas location I was helped by a employee to purchase a Christmas Tree only to have it sold out from under me. I asked the employee to get while I picked up another item only to return to the employee saying he turned his back and it was gone. Very disappointed so never leave without your item it will be gone!!!...
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Home Depot
Home Depot attempts to steal my customer on $240k bid - Interior Doors

I was bidding a $240,000 sub contractor project in N. Hollywood, CA. I paid $40 for blueprints for Home Depot to do a take off. The regional mgr Cameron Mickey contacted my customer directly to cut me out of the project. Cameron said they already have the customer as a commercial account but he didn't know the crucial information like who to contact and their non-profit status. I have the email to prove it. DO NOT TAKE YOUR PROJECTS IN TO HOME DEPOT. They will steal your work and take food off...
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Home Depot
Life Savers in Harrison, Arkansas - Remodel

As anyone who has ever been involved with a remodeling job knows only tooo well, it is a nightmare. Add to it that you are the middle-person for elderly people whom are on a very limited budget, then throw in the fact that these people are your parents, and you pretty much get hell on earth. This has been life for about the last 6 months. I want the world to know that the wonderful personnel of this store have been my lifelines! I have gone to them with just about every imaginable problem and...
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Home Depot
Veteran's 10% discount was not allowed as salespersons stated - Samsung 28 Cu Ft French Door Refrigerator in Black

We made 2 trips into Home Depot inquiring about buying a Samsung 28 Cu. Ft. French door refrigerator. We were told we were eligible for Veterans discount of 10%. We even had salesperson call to verify the discount didn't have to be taken on Veterans day. We were assured the discount was available until 12/4. On our 3rd trip to Home Depot we told the appliance salesperson who stated she was the manager we wanted to buy the refrigerator. We gave our printout of the information/specs from our...
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Home Depot
Delivered badly damaged microwave on 12/06 (purchased 11/29) - GE Microwave

The box was badly smashed so there is NO way the unit should have gone on the delivery truck. But it did and they opened it up at my home and the oven was badly damaged. They took it away and told me to call the store. I was told that GE would call to re-schedule in 45 minutes. I called the store and left a message seeking follow-up. I never heard from GE. When the store rep called, he simply said they had no units in the store. Nothing was said about re-scheduling. I then called GE and left a...
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Home Depot
Appliance depatment are totally inept at Springfield VA Home Depot store - GE

Every salesperson and the manager at the Springfield VA store could care less about customer service, but they do one thing right - nail your credit card. You pay up front and forget about getting your purchase or any updates on it being on backorder for a month. I was on hold all day with no return phone calls from finding out why my appliances were not being delivered to getting confirmation on the cancelled order - I will NEVER use Home Depot appliance dept again....
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