Hollister | Found 227 reviews / complaints

Hollister
Horrible Online Ordering Reliability

2nd time my online order was messed up. The first was just one wrong item. This time my ENTIRE order is wrong. I ordered 8 tank tops and 2 shorts (one of those online only extra special deals) and received 5 BRAS AND 2 PANTIES. Really Hollister ???? I'm not sure how their distribution facilities work, but to totally get the order wrong? Funny thing is, the invoice in the box is MY order with the list of items, so either the people putting these orders together cannot read, are complete morons...
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Hollister
Hollister heating - Holliste

Okay so I used to go to your store all the time and your clothes are amazing (may I add over priced) But I feel like I am going to faint in your store. It feels like its 100 degrees in there and way too dark, all I want to do when I walk in is walk out. one time I had like four items that I was going to try on but I was too hot I had to leave with my friends. I am unhappy with the heating and the lighting....
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Hollister
Bad fitting clothes, RIPPED OFF

I ordered things in the same size I always do anywhere else, except when I bought from Hollister , only half of the stuff fit me, the rest was way to small. I like their button up shirts, but their jeans are crap, they didn't fit me like all my other pairs do and they're the same size. The shirt they shipped me had a stain on the front of it and they refunded it for a fraction of the price and refused to ship me a new one, the jeans that didn't fit they refunded and refused to send back a...
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Hollister
JO n JOHAN not happy, not at all. GRRRR - ABERCROMBIE

DEAR HOLLISTER , Hollister sales have dropped internationally by millions of dollars. I overheard that your staff were asking by a new manager to put the items in the back stock area. Great idea (in my opinion)...thats an extra $150 for your company. Your staff should return all spare Hollister clothes they have in their drawers to make a difference. If they donate ALL their clothes they might be able to help your company make an extra $1000. Either that or you could donate the money to save...
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Hollister
Safety tag not removed from Tshirt

I bought a tshirt past Christmas 2013, was new stock so it had the security tag on. Paid for it and took it along for my trip to Vegas, to my horror, on the day I wanted to wear it, I realized that the security tag was not removed.... I got back home and took it to a store and they refused to remove it because I did not have the receipt with me and told me to take it back to where I bought it and they might be able to help if I have the card used to pay for it. So when I took it back to the...
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Hollister
Slow response to order, and backorder and slow mail. - Hollister clothing

I ordered a t-shirt for my grand-daughter for Xmas on the Hollister internet site. The shirt was backordered as they were out of it when I placed my order. However it took several days for them to tell me it was not in stock via email. So now it was too late to stop the order. Once the t-shirt was in, it was stated to be shipped Fed Ex. However it was sent regular snail mail and took several weeks to arrive. Customer Service is not good! Will never order from them again....
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Hollister
SAVE YOUR MONEY AND TIME! - Jeggings

I love(ed) Hollister ! But when I ordered a pair of jeans, and perfume they were both on back stock! I understand the hole back stock thing, but they never sent me an email on when I would get my items! It has been 2 weeks now, and still no items. I've tried to contact them on the phone and email. NO ONE will answer nor reply. I sat on hold for 25 minutes till I finally hung up. I'm so sick of this, and NOT happy. I will never order anything from Hollister again. Please save your time &...
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Hollister
Hollister Bad Customer Service

Went on Boxing Day. There were 2 open change rooms in the store, and everyone was lined up at only 1 because we were all unaware there was a 2nd one. There were 3 people in the empty change room, and none of those people bothered to tell us (in the line) there was another change room. It was until a customer told us there was another open change room did anyone go. At the 2nd change room, one of the workers told me he knew we were all lined up there. The same thing happened with the cashier...
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Hollister
Hollister accusing customer stealing merchandise - Hollister White Sweater with number 19 on the front

December 28, 2013 Hollister National City San Diego: Clearance merchandise for less than $10.00 bough with huge security alarm tag on December 23, 2013, do not have a receipt. I went to the store on the said date looking for their greeters as to enter the door but no body was around due to fully aware of the store policy entering the store without the receipt. went straight to the counter waited to be help since two ladies and the lead Supervisor Ryan are just talking. I asked them question...
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Hollister
Worst Customer service ever!!!

I tried to return my jeans to get a new size and it literally took 40 minutes for the cashier to change it even though it was the same pairs of jeans. Then I came home and realized that it was the wrong size. I came back today to return it and the cashier basically took another 35 minutes to give me my money back. I was really frustrated. I walked out of the store and realized that she only gave me 31.96 dollars instead of 36.96. I love the clothes but the workers just need to more efficient...
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Hollister
Horrible customer service at Hollister in Monmouth Mall, Eatontown, NJ

11/30/13- I witnessed and received horrific customer service at the Hollister in Eatontown NJ. While waiting to pay, I witnessed a man being demeaned and yelled at by cashier 01839433. I surmise by the cashier's behavior that English was his second language. The cashier became increasingly rude and was mistreating the customer like he was ignorant and bothering her. I was embarrassing to watch. When it was my turn to checkout, I was helped by the same cashier (01839433). She was just as rude...
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Hollister
Hollister in Altamonte Mall management 's rude and unprofessional - Hollister cloting store

I called this afternoon to the Hollister store in Altamonte Springs Mall, Altamonte Springs, FL to speak to Megan. My 17 year old son had just hung up from her and was told he had been fired. I told her I was calling to get a better understanding of what had transpired during the call, after identifying myself. During the conversation, I was patient and cordial, and gave her time to speak. However, she mostly disrupted me while speaking, sounded a bit biased and sour in her tone and the way she...
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Hollister
Holister broken zipper - Holister HCO down coat for Bettys

I contacted Holister about sending me a replacement ziiper on a coat I bought from them alittle over two years ago. I love my coat it still looks band new. I bought it online with my debit card from a bank that no longer exist. I did use pay pal and found a receipt of purchase for Holister back in 2010. They still will not honor it. Instead offered to pay for me to have it taken to a dry cleaner place and them credit me the cost of the bill. Why would I have bothered in the first place, common...
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Hollister
Still haven't received purchas

Order over the phone from hollister and still haven't receive anything after 2 weeks. I'm pissed because this was suppose to be a gift and now it really doesn't matter if it comes or not. I just want them to refund my card so I can go on with my life. When I asked customer service about it they said hey are having issues with there new order system. But didnt tell me anything else. I'm tired of this. I will never order from them again....
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Hollister
Defective perfume bottle - Malaia

Hollister does not stand behind it's products. Purchased Malaia perfume and when you spray the bottle leaks and sprays at the same time. The store said that's too bad customer service will not due anything since I can not give the the exact date and exact dollar amount of yarns action. I thew away receipt. I will never shop there again. I was not asking for a refund but a replacement for the almost full bottle....
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Hollister
Defective Clothing

I purchased a sweater for my daughter on Friday night and gave it to her Saturday morning. She put it on and it had a huge hole in the seam, which I somehow missed. I tried to exchange the sweater at the same store that I purchased it at. They were very unhelpful and condescending. I did not have the receipt, grated, but all I wanted to do was exchange it for the exact same sweater. They refused and made me feel like an idiot for even suggesting it. I have a copy of the charge on my credit...
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Hollister
question about shipping

I love love love Hollister 's clothes and ordered some online, I was just wondering when my clothes would arrive because I want them before school starts! Also, I wish the Hollister at Sangertown mall in New Hartford, New York had more clothes in extra small, I live 5 minutes from the mall but always have to shop online because extra smalls and zeros are never in stock at the store! I don't mind the prices at Hollister because American Eagle and Abercrombie are just as "pricey"...
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Hollister
Full refund - Return Service

So I ordered six pairs of shorts of from hollister for $148.50 online. I kept one pair and sent five back. Long story short they only took refunded me back for two pairs of shorts but not the other three. Customer service is no help. Saying they refunded me but for only two pairs not the the other three. So I'm wondering what happened to the other three I sent back. This company has some shady business practices ....
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Hollister
Online clothing order - sweatshirt

My sister made an order from Hollister a couple months ago and was disappointed by the fit of her clothing - everything was very big or very small. I thought I could make an order and somehow it would workout, but no I ordered 7 items on clearance for $86.00 which is a pretty good deal, I have no complaints about the price, but the fit of the clothing was VERY misleading! The models are very small so I assumed certain things would be too small for me but no EVERYTHING was too big! Especially...
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Hollister
hollister's store credit.... holes.... and dyed clothing

Hollister is not too bad but here is my story. I bought THREE cropped tops from here: A blue one, a grey one, and a striped one around Christmas time. I brought them home to try them on with my older Hollister jean. I obviously tried them on at the store but no one can see because it is so dark. So I try on two of the three and they fit well and are good. Then I tried on the THIRD one. It fit well, and I was satisfied. UNTIL%u2026 I looked down and there was not one, not two, but THREE holes in...
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