Gamefly | Found 110 reviews / complaints

GameFly
Gamefly claims I didnt return my games! - Btman arkham origins and assassins creed 4

I recently tried a free trial and ended up canceling because my finances got tight. After putting my games in the return mailbox at my apartment complex i went on my way and never thought of it. Today i checked my bank account and noticed thst gamefly had charged me $84! I logged back into my account to see that they put the games under purchased. I cannot afford this mixup and I am appaled!...
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GameFly
virus

so the other day. i get a email from gf, saying that they reviewed a complaint that i had posted, so i opened up the email.. big mistake.. my virus protection went off like it had a 5 alarm fire. i pulled out a least 6 viruses. done with them for sure!!!!!...
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GameFly
Cancelled membership, charged ridiculous amount for 2 games I kept - Gamefly

I cancelled my gamefly account to save money, I wanted to keep my 2 games i had out thinking I would only be charged the 17 dollars I could of bought them for a piece...needless to say i was charged 40 dollars a piece for each game, games that are not worth that much. I've triedd getting an answer as the why this happened and all i get is an e-mail saying if i didnt want to keep the games i should of sent them back. So im done donating money to them for good, ill just go out and buy the damn...
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GameFly
Charging for cancelled account - Gamefly

I had an issue with Gamefly in May 2013 which was eventually escalated to the Better Business Bureau of Los Angeles. During that time we resolved our issue and I cancelled my account over the phone with a manager who called me (which was amazing because they are so hard to reach!). No charges we incurred in May. Then in June charges started again and have been continuing ever since. The links to cancel are broken and do not work on the website. I have tried calling, chatting, emailing and can...
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GameFly
seriously...SERIOUSLY!!! - Gamefly

ok this was a couple days and was minding my own business trying to look for some games. then when I went to my GameQ , it said "access error" I was puzzled "what" because that never happened before. I was up at 12 am in the morning and wondered maybe its just because no one can help update my GameQ. then I checked again and it still said "access error" and after four freakin days, continouisly trying to getinto my freakin GameQ, I was going to call the gamefly company and I was on hold for 10...
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GameFly
Purchased a game that would not download, no refund. - The Sims 3

I purchased The Sims 3 from Gamefly and it would not download. I contacted tech support. Not only did they not respond within the hours they said they would, they sent answers that in no shape or form helped. It seems like computer generated answers primarily saying check my computer or ask another company. The last two emails they have sent have been the same generic email, so it%u2019s obvious the issue hasn%u2019t actually been looked at and sort of blown off. When I asked for a refund, all...
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GameFly
HORRIBLE customer service - customer service

Long story "short" version: I joined Gamefly early 2012 on their 1 disc out plan. Never returned it, kept subscription for over a year, "lost" game and envelope somewhere, "forgot" about during entire period all the while paying monthly fees. Brother's kid (my nephew) had taken game last year, they returned it to me. Sent it back to Gamefly without checking. They sent me a game in my queue very quickly. Check online to see that it says I still have First game. Email support. Form letter back...
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GameFly
Questions on billing and fees

Below is the 1st email I received from your "Customer Support" email address concerning a game I saw that still looked like it was not received by you: %%%%%%%%%%__ Hello, We are sorry to inform you that you recently returned Elder Scrolls V: Skyrim in an unacceptable state. The disc was damaged beyond repair. Since this disc was in your possession, unfortunately, you will be held responsible for its purchase. The price for Elder Scrolls V: Skyrim is currently $17.99. Please reply back to this...
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GameFly
Unable to rejoin after 2 years due to dispute

I recently received an offer to rejoin Gamefly at a discount after having my account canceled a couple of years ago due to a shipping dispute. After renewing my account and selecting my games, I later received an email saying my account has been canceled and to contact customer support. After doing so I was able to get the subscription refunded and informed that due to the shipping issue (a game got lost in the mail) I could never rejoin. They then told me that to restart, I had to send back...
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GameFly
GameFly= Not worth the $$$

I had GameFly for 3 months and in that 3 months I received none of the games that were in my game queue that I had signed up to rent. I had to put older games that I was not that interested in just to make paying for the membership half way worth it. On top of the low availability for most games, the turnaround time to get another game was about 2 weeks. Bottom line...not worth the money for getting older games that I could go out and rent for cheaper and waiting 2 weeks for said games....
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GameFly
Gamefly phone verification? - Gamefly.com

Here's what I did wrong: in the registration process for Gamefly I must have mis-typed my phone number. I wasn't asked to enter the number twice like the email address and password verification system so I wasn't "extra" careful with that bit of information. After going through the email verification system I realized that they planned to give me a call as standard procedure to additionally verify my purchase. OK weird..I've never had that as part of my online shopping experience so I go back...
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GameFly
GameFly has terrible customer service! - GameFly game rentals

GameFly charged me for a game they say arrived in non-working order. It worked fine when I shipped it back. I tried to explain this and they said I still had to pay. I told them I wanted to cancel my membership. They said okay, but I still had to pay for the game. I said, "Fine." Then, I asked the service rep: "Do you realize you will be losing hundreds of dollars of my business just to pay for this game?" The service rep just giggled. I'm not kidding - she giggled! I think she hears the same...
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