Fantastic Sams | Found 194 reviews / complaints

Fantastic Sams
Fantastic Sams poor customer service horrible cut and highlights

Well, My story starts about 2 years ago. In the beginning I liked going there. I even bragged to my sister that I finally found a good place to get hair cuts. I even liked the salon so much for my 36th Bday I treated my self and my sister to cut and highlights. Our trip lasted four hours and girl who did my hair was fresh out of school (young black girl) this will make sense later. she offered no help with picking color only stood there looking at me. Once we finally got underway I had blobs of...
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Fantastic Sams
Fantastic sams wont give you a refund! - Body waves

First of all, I drove 20 minutes to another fantastic sams because I had previous issues with the one by my house. I figured I'd give another one a try, but my mistake. I went in for a body wave perm. I was very clear with the length I wanted, the types of waves I wanted and even brought in a picture. The stylist I had said she recommended the purple rod (second to biggest curl) because of my hair type. I agreed and figured she knows what she's doing. I came out looking like a poodle, and it...
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Fantastic Sams
NOT SO FANTASTIC SAM'S - Fantastic Sam's trim

FIRSTLY I WOULD LIKE TO APOLOGIZE FOR WRITING THIS IN ALL CAPS BUT IT IS NECESSARY TO CONVEY HOW INCREDIBLY PISSED OFF I AM. SECONDLY I WOULD LIKE TO EXPRESS MY DISDAIN FOR THE SUPPOSEDLY "FANTASTIC" SAM'S FRANCHISE AND ALL PEOPLE, DEMONIC FORCES, ETC AFFILIATED WITH IT. NEVER IN MY LIFE HAVE I EXPERIENCED SUCH DISRESPECT FOR CLIENTELE AND TERRIBLE SERVICE. I LITERALLY COULD HAVE STUCK MY HEAD IN A DYSON VACCUM FOLLOWED BY A LAWNMOWER AND GOTTEN A BETTER HAIRCUT. I ASKED FOR A TRIM AND ENDED UP...
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Fantastic Sams
Overpriced - Fantastic Sams Haircut

Even though they have a board with all the prices on it above the front desk, they just charge whatever they want. I went in for a trim and blow dry (cut/style is advertised as $20) and the lady charged me $30. She only took off 1/2 inch and didn't style it into anything fancy; just blow dried. I asked why I was charged an additional $10 and she said it was because my hair was longer. My hair is only slightly longer than shoulder length, which I feel is a pretty average length, yet she charged...
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Fantastic Sams
Worst haircut of my life

I went to the Fantastic Sams in Crawfordsville, IN last Saturday. The manager is the stylist who cut my hair. I asked for an angled bob but received the dorkiest cut I have EVER had in my life! An angled bob is how I have worn my hair for the past two - three years and this is definitely the worst job anyone has done on it. Instead of an angle, it is just shorter in back and then drops down about an inch to a straight cut in front. I absolutely hate it and will be going to another stylist with...
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Fantastic Sams
NO regard for their customers

I am very very upset with this Fantastic Sam's. I go there all the time to get cuts for me and my 3 children. I usually spend more than $75 each time. I always tip well.I paid $55 for my daughters body wave on 9/28/2013 and my cut and 2 other kids cuts, so with tips I spent $100. They did not say this would break and burn my daughters hair off. They did not cut her hair like I wanted and it didn't take so was a waste of money. I understand depending on the persons hair it may not always take...
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Fantastic Sams
I have a suggestion about how the employees need to cut Ethnic hair at the Fantastic Sams in Schenectady, NY

They have no idea how to cut Ethnic hair. They should be taught how to cut within the grain and not against the grain. They do not know how to use hair clippers. I gave them 3 different chances to experiment on my hair which is not very coarse at all. Perhaps every last one of them should work with a local Barber for 2-4 weeks being as there are many different grades to ethnic hair....
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Fantastic Sams
Bad management

I was so happy with my stylist rocky he's been doing my hair since March and i go into fantastic SAMs on collage rd in ocala and was told he no longer works there then i ask where he went I was told they could not say . Because I needed a hair cut for a get together that night i let Pam cut my hair the whole time i was in her chair all she could do was bad talk the stylist that i like thats no longer there then went on to tell me what and all is wrong with this salon and home the owners dont...
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Fantastic Sams
Horrible haircut

I came in with a 5 dollar off coupon for just a simple adult haircut. I stated 3 times that I didn't want a blowdry, since I did not have the money. With the hair cut, she thinned my hair, when I told her not to, and now all my pretty thickness is gone! My hair looks terrible, I hate it, and it's so frizzy. At the end, thy charged me 20 dollars. I'm never going to a fantastic Sam's again, and now have to get my pretty long hair cut short to make the thinness look even....
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Fantastic Sams
Fantastic Sams Product Guarantee

I am a regular Fantastic Sams customer for highlights and cuts (and I was planning a keratin treatment next week). All of my family members were customers. Fantastic Sams refused to exchange their shampoo and conditioner that cost $6.95 each, that I purchased in December for another one of their products that cost only $8.95 (requesting no cash back). We will no longer be customer of the store and I will be sure to share the experience with any and all friends. I understand that I purchased it...
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Fantastic Sams
Fantastic Sam's great at giving you exactly what you don't want. - Dye, cut

I recently visited the salon on collier as I had completely fried my hair in an attempt to make it lighter - I had admittedly made a big mess of my hair. I walked in to the salon and asked them what I could do, if they could fix it. Of course Luz said - while telling me how badly I've screwed up my hair, understood, I take responsibility for that. What I don't take responsibility for is what happened next. When discussing what was going to happen with my hair I was specifically told that it...
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Fantastic Sams
fantastic sams cheyenne wyo needs to change management

I was in the Cheyenne wyo salon, and there was a woman named Karen there, she needs to be fired, the way she talked the girls working there made me sick, if one of my employees talk to anyone that way in front of customers would be gone, she obviously was some sort of a manager, and should know better. she actually had one girl crying while she was with a customer, WOW, accusing them of being racist. by the way she was Asian, of some sort, she obviously isn't comfortable in her own skin. Fire...
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Fantastic Sams
Stylist doesn't listen and tries to get me out QUICK!

I USED to have really long hair. I wanted 5 inches off, but the woman at Fantastic Sam's decided to cut 12 inches off instead. I hoped beyond hope that my hair would be longer once I got home and it dried - you guessed it, she didn't even blow dry it for me - likely knowing how much she'd screwed it up! She couldn't get me out of there fast enough! Needless-to-say, my hair didn't get any longer after it dried .....worse yet, when I got to work the next day - everyone kept telling me how it...
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Fantastic Sams
Fantastic Sam's Terrible highlights! - paul mitchell~redken~crew~biolage~nioxan

I recently moved to the area (Niceville, fl) and I needed to get my highlights redone because my roots had grown about 2 inches. I get very heavy highlights and I endup having more blonde than brown. I went in and told the beautician that I needed the highlights updated and blended ALL THE WAY THROUGH my hair, the inside layer, the ends of my hair, ALL OF IT. As she was separating my hair into large sections, she pointed out how heavy my color was and I replied with yes,if you'd please do the...
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Fantastic Sams
NEVER GO HERE !!!! EVERYTHING was HORRIBLE

Today, August 4, i got my hair dyed and cut and my extensions cut too. They dyed my hair black when i picked out a medium brown. I told them to trim my extensions , they were 20" and now there 8" . I only said 1/2 inch ! I told the lady to pay for my hair extensions that she ruined ( $70 ) so i could get new ones, she didn't give me anything, and then she still made me pay for her dying my hair ( $45 ) ! It wasn't even the color i picked out !...
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