Dunkin Donuts | Found 675 reviews / complaints

Dunkin Donuts
DUMPin Donuts

WHAT A DUMP! So Valentine's Day is coming up, and I was dying to try Dunkin Donuts ' special Valentine donuts. You know, the brownie batter and cookie dough ones that you see advertised everywhere. So I walk into my local Dunkin Donuts store on 18099 S Dixie Hwy and I was hit in the face with a smell that was so strong and smelled like burnt donuts. The revolting smell didn't get in my way, though because I really wanted to try the new donuts. So I walk up to the counter, which looks so bare...
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Dunkin Donuts
manage

I work for Dunkin' Donuts, my manager is quick to write some of us quickly yet her favorite few have the run of the store, they can just walk in half hour to an hour late with no consequences. While other people have no choice to stay late. They can stay on the clock and go out to eat or even shopping with the manager and it is OK. I can't report her to her OM or even her GM because they think she is perfect. It is very frustrating for those of us that are hard workers because we do our jobs,...
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Dunkin Donuts
Blueberry muffins - Blueberry muffin

The blueberry muffin could have been good if it had not been for so much sugar on top. They should consider putting a streusel on instead. It is a fairly new store and I had not been there yet. The service was lacking. At 8:30 a.m. they are cleaning the latte/cappucino machine. I waited and in the meantime ordered a couple of donuts and a blueberry muffin. I looked in the bag and they had given me a blueberry donut. They corrected it, but acted like it was my fault. Not impressed with the...
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Dunkin Donuts
complaint physical attack

I was not able to get the location of Saudi franchising from location options listed below. But, I'm sure that my complaint will reach the right people to solve this issue. I'm a customer of Dunkin Donuts since a very long time in Saudi Arabia and every where in the world. few weeks ago I had an incedent with Donkin's shop in Saudi-Khobar-Jesser branch (near King Fahad cause way) I have caought the employee who is working there especially in the morning he is from Bangladish caought STEALLING...
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Dunkin Donuts
Customer Complaint

The Dunkin Donuts on Route 110 of Farmingdale New York is a nice looking place itself. i have gone there several times at night and i do not like the service and attitude of this one worker. I usually go around after 11 o clock and the one girl thats working late always has a dirty look on her face. She is the black girl, no racism intended, that works and ive caught her myself saying out loud everytime i walk "Why the fk is he here...he obviously has nothing better to do then come get food...
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Dunkin Donuts
My D & D experience

I had my perfect cup of ice coffee made just right , just the way I like it by that gorgeous African American woman Torrell she made my day ..I was having a bad day and I did not have the time to go to my regular store for my cup of joe . I was waiting to be disappointed . To my surprise the coffee was as good if not better than my regular D&D on the south side ... I think I just may have found me a new store ::)...
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Dunkin Donuts
They Treat their workers terribly- 109 East st Pawtucket, RI

I recently worked for Dunkin Donuts , 109 East st in Pawtucket, RI. I was employed for about 7 months. About 4 months after I started. Money started missing from my drawer. My manager told me it kept being short 19-29 dollars. Every week it was the same thing. Money missing...so I told him watch the cameras as proof I did nothing wrong and had NOTHING to do with the money missing. A few months later, a woman working the overnight shift found the missing money stuck behind the drawer. Did I get...
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Dunkin Donuts
forcing tips from customers

I went Dunkin Donuts on Christmas Day. Employee insisted I get him a $2 tip simply because it was Christmas. We he gave me my change he took out $2 dollars for himself insisting I give it to him as a tip. I told him no he practically started to plead about the holiday. I was so frustrated that I just left him with the two dollars. The service was slow and he was incredibly rude....
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Dunkin Donuts
Messed up food order/ poor service

There is a Dunkin Donuts that is inside University of Illinois at Chicago that I went to a few days ago where I received very poor customer service. I ordered four ham, egg and cheese wraps. I am a commuter so after I walked all the back to my place in the freezing cold weather I was extremely disappointed to find out that that wraps that I got were just egg and cheese. I understand that mistakes happen but it really made me mad that someone totally forgot to put any meat at all in there. I...
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Dunkin Donuts
Workers barely speak English and poor Customer Service - #4 Combo

Go to Dunkin donuts to order a combo(combo includes sandwich, hash brown and coffee). Cashier gives me the coffee, which I gave to a homeless man because he was asking for $$$ to buy coffee so I told him I'd get him coffee, then the 2nd girl gives me a bag with the sandwich. I look in the bag and noticed the hash brown is not in the bag, I ask for them and the 2nd girl tells me if I told the cashier girl. So I tell her no because I bought a combo which clearly states on the menu includes hash...
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Dunkin Donuts
Customer service - music volume - Customer service - music volume

I am sitting in dunkin donuts in magnolia stores shopping center on Westview drive in Coral Springs Florida. I asked someone to raise volume on tv closer to me even though I could hear the one on the other side of the dining room just softly on. Solange decided instead to reduce volume on the other tv and put on the radio at ridiculously high volume which assaulted ones eardrums. I shared with another customer who agreed it was awful. He directed me to manager sola he (which is why I know her...
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Dunkin Donuts
Employee would not serve our family - Dunkin Donuts

Our family went to dunkin dounuts in chester ny on 12/28 at 10:30 pm. There were two female employees were smoking outside behind the drive thru. I never take the time to do these but it was so rude , I was completely false accused and was embarrassed in front of my ten year old child. I waited to pass these two smoking employees to spit and we pulled up to pickup our waiting coffee, hot chocolate (for our son),and donuts. Meanwhile the dirty blonde haired smoking employee came in saying she...
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Dunkin Donuts
Rude Employee - Dunkin Donuts and Coffee

I went to this dunkin donuts to get my coffee but I think she was a manager or an employee but that lady was so rude. When I got the receipt I filled a survey on my phone to get a donut and she said how can you fill it so fast and it took me like 5 minutes. I filled it out on my phone. Also I asked for 2 empty cups and she only gave me one. She was talking to me so rudly. Everytime I go there she is rude....
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Dunkin Donuts
AMAZING

I went in not know what I wanted. I asked Mike what he suggested and he gave me numerous recommendations and was very courteous. Then he rang me up quickly and was very efficient with my drink and donut order. The sandwich I ordered was made by other staff and made to perfection. I will be a regular customer of this Dunkin Donuts from now on....
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Dunkin Donuts
Dunkin Donuts Camden-Wyoming, DE

Dunkin Donuts in Camden-Wyoming, DE is by far the worst. Employees cussed at customers & didn't want to give the customer's money back when the customer wanted a refund after they treated the customer rudely. Something needs to be done ASAP. The employees names were Chrissy & the manager is Himhshau & he was just as rude as his employees so now we know why the store has no respect for customers....
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Dunkin Donuts
Refused to refund money for product I did not order or receive - Cashier Natalie S. - wake up wrap combo

on a visit to this location on 11/24/13, I noticed my receipt had a item on it that I did not order or receive but was charged for. I brought this to the cashier attention who explained she could not refund my money for the error. She told me the store manager was not at the store and did not allow the employees to give refunds even if they make a mistake. I was outraged that she rang me up for something that I did not receive - AND - refused to give me my money back. I called the police who...
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