Dish Network | Found 1682 reviews / complaints

Dish Network
MISLEADING INFORMATION UNAUTHORIZED DEBIT

I spoke with a member service representative reference my account on 5-22-13. Account was canceled due to relocation. After speaking with a representative about closing account, and returning my HD receivers. Account rep. stated no cancellation charges would be accessed until HD receivers where returned and my account was credited for the balance. Received email from company today stating account was debited for cancellation fees. $262.50 was taken out of my account. I then spoke with a Dish...
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Dish Network
Missing Dr Phil

I have my recorder set to record all Dr Phil shows and when the show comes on it is "skipped" because it was a "duplicate event." It's never been on before, how can that be a duplicate event? I caught it one time where it had the wrong write up for the show so it cancelled the recording. Please, please fix this! This ain't right!...
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Dish Network
Early Cancellation Fees

Terminated Dish Network after months of no to very poor reception, DVR failed to work, etc below is my response to their damn for Cancellation fees: Per your recent correspondence in which you state “Dish will automatically debit your bank account or charge your debit/credit card for the Dish cancellation fees on 03/07/2012 if you do not restart your account.” Per “As a subscriber of Dish and/or Wild Blue, you signed contract(s) with promotional agreements and you chose term conditions for a...
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Dish Network
damaged roof

Consumer's Original Complaint : Dish Roof claim #110543 opened 3rd July Still no one have repaired the damage the Dish installer made to our roof and no one will call us. I feel that we have been more than patient with regards to Dish resolving the damaged roof claim of July 3, 2012. As of today even after calling and leaving several messages with Layla, requesting an update on what is happening regarding our claim for the damage the Dish installer did to our roof no one has called back and...
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Dish Network
Unjust Cancellation Charges

I had service since November 2010, by January 2011 charges increased and again continued to increase steadily because of increased pricing, according to them, even though I supposedly had a 'Price Guarantee Package'. NOT so!! I called several times expressing concern as to why each time I received a statement which had to be auto billed to receive 'price guarantee', the charges were higher. In August I lost my job and called them to cancel service for obvious reasons and on 8/15/11 spoke with...
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Dish Network
It's Criminal!

Dish Network has set me on fire today. I canceled my service after two and half years, because Direct TV offered me an incredible discount. I fulfilled my two year contract. I am more than willing to give their equipment back; however, I refuse to pay $15 per box. I do not see how it is my responsibility to pay for this shipping cost. I contacted Dish and was switched around to four people and finally got a hold of the executive branch and he informed me that it was their policy and that I...
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DISH NETWORK
Unprofessional, Bad Business, Inferior Support/Product

BE WARNED - DO NOT USE DISH NETWORK…you will regret it!!! I had been a customer of DirecTV for a long time but thought the idea of saving a little money per month ($20) was worth signing with Dish…It was the worst experience I’ve EVER had with a company in my life. Remember, everything I am about to go over is compared to DirecTV since I had been with them for many years. From day 1, the interface or user friendliness of how everything was set-up was very UN-friendly. It took many more steps to...
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Dish Network
Cancellation

On july 2 my dish network services were interupted and i call to find out why. I was told that i need to make another payment in order to have my services restored. I informed them that i was not deliquent and i was not making a nother payment and for them to cancel my services. And i would like a refund my payment that i made. I informed the rep.that i was under no obligation, no contract..today is july 29 and i received another bill. I called the company to be put on hold for 20 min.as usual,...
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Dish Network
Partial Guide Without Video

To whom it may concern, I just had a conversation with your customer support who told me that you removed the "Partial guide without video" option from the menu. This is totally unacceptable. The guide is WAY too busy with the video in place and I cannot SEE the entire listing of my guide. This was apparently a software push done automatically by your system. I was told that even if I reset to DEFAULT it would automatically push the new software anyway. Please restore the OPTION of the...
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Dish Network
they never sent the item

Ordered Dish Network with the promise of an IPOD, never received IPOD, signed 2 year contract for a set price, they raise the price, after I do not pay the differance, they put late charge on each month amounting to $100.00 in late fees, will not credit, all this over $18.00. $ 3.00 increase over 6 month. But we signed a contract up front for a 2 year period. This is not right after an agreement is made. Never did receive IPOD they claim Defender Security is responsible of course Defender is...
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dish network
lied

I received a call from Dish Network to ask I go back to service with them and I agreed and installation was scheduled after 1 hour and 45 minutes on the phone with the sales rep. 3 days prior to the installation date I called to confirm the installation and asked to repeat the order. I found that the order was not as I had asked for and I was given to a Supervisr who apoliged and made the correction but there now was a 7.00 increase in the monthly fee, but he offered a 39.00 credit to my bil,...
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DISH Network
Wil not replace TV ater asking installers to cable through a surge protector during installation.

On Monday July 14th, I had played the TV until after 11:00 at night and turned off without incident. At 11:45 power went off throughout our house and neighborhood. At roughly 12:30, power was restored. I turned the TV on the next morning – and the Power LED front panel light began blinking. I turned off and on multiple times, and used the Mitsubishi procedures of trying a system reset. TV still would not come on. I called our local TV repair to remove the TV to their facility for a service...
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Dish Network
Customer Service

After having dish installed after a move in July 2013, I was offered the Americas top 200 & premium Channels for a 3 month special price. In sept. My trial was up. My bill also went up. I called dish to see how I could keep the channels but reduce the price. The customer service rep told me "no problem. Keep the current package & keep paying $84.17 & dish will adjust the bill on their end" I have been paying $84.17 as instructed by the dish rep & today I was disconnected for a...
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Dish Network
Service reps lied to me...

I am so disappointed in my internet and the people at dish network who lied to me to get me to sign up for it in the first place. When I was signing up I was told 10gb (the only option available in my area) was a lot of data. The reason for signing up to internet in the first place was so I could update my xbox1 and the games however the other day which was only 5 days in to my second month I had already used up my 10gb and I still do not know what I did that used up all my data I needed to do...
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Dish Network
Rep shoving Home protection plan & other promo

After a 4 hr. trip, I came home to find a bill from Dish Network who I have replaced with Direct TV on August 30, 2013. The bill was for two Unreturned Equipment which I returned in October and was confirmed received through an email sent to me on 10/23/13 & 10/29/13. I called and after speaking to a customer service who verified my info such as name & address etc. now wants to get my email so she can send some promo. I said I do not need the promo and to hear the reason for the call....
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Dish Network
Dish sent my "bill" to collections after telling me twice I had no bill

In august of this year I called dish and asked them to come to my home and set up a dish. The guy came out(after cancelling twice, once which he was a no show/no call) after trying for a few hours he was not able to get a signal anywhere due to so many trees near our home, he advised us to call dish and cancel and explain the reason. I called dish and the lady cancelled my account and said there would be no charges at all to me because we never actually had dish. A few weeks later i received a...
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Dish Network
dish tv is a pain when it comes to billing info

They make it sooooo difficult to change billing info. I switched to another bank and call to give them the new info. i was told i had to pay the bill which was NOT due yet inorder to updaye my billing info. this is crazy and time consuming and I cannot wait until my time is up with them.....also i wanted to move my billing date later in the month and that cannot be done either....
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Dish Network
dish newtwork -can't update payment method online costing me money!!

i have attempted several times to change my payment method online by changing my card number.It isn't being accepted even after it shows that i successfuly edited the information.Dish charged the old card number the following month which has really caused problems for me.So i got back online and tried to instead,update the routing and account number info to my current ..And again the message claims it was updated successfully.The next month dish charged my old account AGAIN thusly creating some...
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