DirecTV | Found 2861 reviews / complaints

DIRECTV
DIRECTV = MISLEADING

I called to sign up for DirecTV and I was told that I can get a 2 year contract for $24.99. I asked the customer service rep. several times if $24.99 is the rate for 24 months and she confirmed that. I set up an appointment for installation. Same day I called again to see if they have an appointment for the next day. I was told that they do not have and I found out that the customer service rep misled me when she told me the rate is going to be $24.99 for the next 2 years....
Read more
0 0

DIRECTV
Awesome service - Direct TV

I was calling to change my service from Showtime to Starz. I was able to talk with the most professional, charming and informative representative I have ever had the pleasure to talk with. She was able to look up the most available offers (approx. $2.00 more} that I had coming to me and set me up with the newest equipment possible {free}. Let me be the first to say Misty V1231 you are the reason I did not become more frustrated with the service I feel I normally receive and debate canceling my...
Read more
0 0

DIRECTV
Direct TV removes the Weather Channel

I%u2019m very upset with Direct TV for removing The Weather Channel from its customers without notice. This is a channel that I would pay a premium for but as a customer I didn%u2019t even get that option. Not only did they remove it they replaced it with Weather Nation which is not even comparable! When I called to complain they compensated me with $10 off my bill for the next year and two free premium channels. Seriously? What about just waiving my cancellation fees? I mean after all, Direct...
Read more
0 0

DIRECTV
direct tv automated system unable to talk to rep re billing - direct tv

we have had service over a year. I signed up at Walmart and the rep went over the package and I picked a package less than 70 monthly. Every month it seems our bill is way over that amount. After further looking I realize they do not explain the separate monthly charges at purchase re extra receiver. Okay we accepted that our bill was going to be at least 30 more than planned. A month ago after realizing over and over they are saying we are way past due and I am paying 158 monthly I realized...
Read more
0 0

DIRECTV
A customer since 1996 I am done - Directv Genie

Well after many years with them ( DirecTv ) I am done. Last year I had the Genie installed. My wife and I don't care for it even though most people like it. I had called in but got no where. I wrote a letter to Corporate and was sent to a Case manager who acted like we can help LOL I had to have several techs out over a 4 -6 week time, on issues I saw and had. The issues were not always there but in the end they said we can not do anything it is working ok, and when I had the last call from my...
Read more
0 0

DIRECTV
Direct TV- Discernity - Internet Service

Jan. 14, I called discernity-direct tv to find out when my cable would be turned back on after a shut off from an unknown utility charge from my property management 'Canterbury retreat apts'. The following morning my internet was off so i called to see what was the problem and reached a EXTREMELY RUDE WOMAN that insulted me by stating "you people over there need to start paying your bills". I was so dissapointed that this woman would make a remark like this to me and didn't even know me. I felt...
Read more
0 0

DIRECTV
Money takin that was not authorized to be stolen

My name is Theresa trammell yes I helped my son Jamal elston pay his bill off my debit card a few times due to he did not have a card to pay with but I did not authorize no one to take money without my say so the card I have been using is my son Julius elston card for his ssi payments Jamal elston whom has since lost his job has planed on paying you all at tax time so I ask of you to please return that money back to my six year old account immediately so I can purchase his medical equipment as...
Read more
0 0

DIRECTV
Poor service and billing issues

I had Dish for some time and the channel availability was not great, so changed to Direct. What a huge mistake. Direct has no customer service, and always have billing errors (of course always in their favor). After calling for months I give up and rate their service, quality and finally honesty at a "0". I am changing back to Dish where I at least got consistant billing and real customer service....
Read more
0 0

DirecTV
DirecTV-unauthorized EFT from an account used for previous payment.

I recently cancelled service with DirecTV . I was informed that I would be charged for the partial month I had used before cancelling. Was never given an amount nor did I ever recieve a bill. I was NOT signed up for automatic payments, instead of sending me a bill, DirecTV helped themselves to my bank account to remove payment when I did not authorize them to do so....
Read more
0 0

DIRECTV
Bad Company - direct tv service

I recently signed up for Direct TV because we just can't get any channels without it or one of it's competitors. What a mistake, I signed up for the Entertainment package for a special rate of $24.99 and some free channels for 3 months. I got a lower package, no free channels and no one has solved nor do I think they will solve this. I am just stuck with a two year contract. They also initially told me the discount depended on my credit check. Upon that check they told me I could not get the...
Read more
0 0

DirecTV
phone line doesn't work after technician left

My phone line doesn't work after the DIRECTV technician left last week. I had Century Link come yesteday to check it. They said that it works fine outside and that the proeblem is inside the house. I called DIRECTV back and they said they couldn't order another service call because they don't have anything to do with the phone line. What am I suppose to do now!! Technician left in a hurry; one receiver (mini genie) doesn't even work; he left the plate open on our av plate with his tools laying...
Read more
0 0

DIRECTV
Thieves

I am not a direct tv customer, however I did a favor for one of my friends by paying their bill with my credit card, a one time deal. Well my friend didn't like the service because they lied about how much the bill would be and every month their bill was higher after the first three months, they also added the sports package without permission and my friend had a 300 bill. Well of course after customer service said that you must tell them not to automatically add the package they will. They...
Read more
0 0

DIRECTV
Ferris wheel - CEO-Larry Hunte

Due to health issues, was behind on bill but kept in contact to let them know. Looked at bank account today and all of my money was gone. Directv has taken over $550 out of it. I talked to four different people and was told since I still have the equipment I could get me sat turned back on with the money that was taken out of the account. A supervisor just told me they couldn't do that. I asked why I was told that and she said it wasn't written down. I said just because they didn't write...
Read more
0 0

DIRECTV
AWFUL customer service and increasing monthly cost without explanation from DirecTV - DirecTV service

DirecTV changes my monthly bill amount EVERY month to their benefit, and customer service is so awful they can't explain their own billing statements. They have yet to explain to me why my monthly bill continues to change & increases every month, all while I am still within my contract period. Also, despite their advertising to the contrary, they do not honor the bundle package deal (TV/internet/telephone), but instead claims that the bundle discount supposedly comes from the...
Read more
0 0