dell customer service | Found 83 reviews / complaints

DELL CUSTOMER SERVICE
ALIENWARE is not fixed or replaced for 1 year - DELL service

We purchased our Alienware laptop from Netherlands and since we had to move to Turkey for 2 years we had to ask for technical service over there. It was a simple blu-ray issue. However when they re-assembled, our computer never worked. Since the first service call, it`s been 1 year. During this period, they replaced more than 20 parts including screen, motherboard, processor, graphics card (some of the multiple times). We have around 30 service forms. We had to leave our computer in a...
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DELL CUSTOMER SERVICE
Alienware is not fixed for 1 year - ALIENWARE

We purchased out Alienware computer from Netherlands and a few months later we moved to Turkey. We had a simple blu-ray issue and called customer service. They sent someone to our house, he replaced the part, however when he assembled our computer did not start. Since that date (1 year) it is broken. As we were watching the technician we did warn Dell customer service multiple times that he does not know what he was doing but it was not taken serious. Upon this failure we have been visited at...
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DELL CUSTOMER SERVICE
SALE A VIZIO E390i-A1 TV MODEL THEN SHIP A DIFFERENT MODEL E390-A1 - VIZIO E390i-A1 LED TV

This is a not reliable website for customer to use and buy online. I purchased a Vizio TV, model E390I-A1 LED on Cyber Monday, but when I checked my account, it showed a different model named E390-A1, which is a model without wireless internet. I called customer services to resolve the problem, and was able to talk to Ms. Verma, the Manager (Ext#4544054). After one week, they had changed it to the correct TV, but I had to wait an additional 27 days for it to ship out. Finally, I canceled my TV...
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DELL CUSTOMER SERVICE
egarding laptop service given by dell through wipro.

i m upset from dell regarding the service given by wipro in bihar. mostly technical person is corrupt.they charge money in warranty. if anyone need any typeof dell accessories @ cheap rates.contact to mr. jha 09263188442. led @ 2000.hdd 500 gb @2000.led monitor=4000 to 8000.if u r not agree with my complain visit or survey the IT market inbihar specially in patna.The worst person in dell service inpatna is mr.amit kr. jha .u must need to set a serious enquiry....
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DELL CUSTOMER SERVICE
Dell Computer Service - Dell Studio Laptop and Customer Service

The worst company I have ever dealt with! They sent me a computer that I ordered and it didnt work...wants to send me a replacemnt..great..well its been a month now..no computer no refund and total run around still dont know when they are getting it out..Im so pissed..dont use dell save yourself the headache...they dont give a shit believe me I know and yes Im still waiting to see if i ever get me computer 30days and counting....
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DELL CUSTOMER SERVICE
Dell computer delivery terrible

I purchased a Dell inspiron 660 from the Dell website which promised next day shipping. My purchase was on 8/1/2013. I am still waiting with 8/19/2013 as their now quoted target. I have tried to speak to someone multiple times and when a connection was finally made to speak to a human it was cut off almost immediately. I am so frustrated to be without a computer for two and a half weeks that I will decide today to purchase a computer locally and refuse delivery from Dell. Their site today still...
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DELL CUSTOMER SERVICE
Did not got my refund amount till now

Hi There, I purchased a Dell laptop from Dell Exclusive Store. 51C Velachery Main Road,Vijayanagar, Velachery, Chennai - 600042, Near KFC. During that process I swiped my credit card for the 13,372 rupees. But the the person who swiped the card told me that the amount is not settled. For that reason I paid by cash. But it happened to be double deduction. SO i talked to them and they told i will get my money refunded. But its already 10 days neither i got my money nor a single phone call from...
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DELL CUSTOMER SERVICE
Dell Customer Non-Support: Flat screen televisions. - LCD TV W2306C

In 2006 I purchased a TV (LCD TV W2306C); it was replaced (in 2008 I think) while under warranty. The television has been very good, but today it stopped displaying video, though audio still worked. The TV is old, and I wondered if it was worth repairing, so I went to Dell's support site to ask. It didn't take long to become furious - the web site is designed to put customers in an endless loop of start page - to page - to page - to start page navigation. Every option eventually brought me back...
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DELL CUSTOMER SERVICE
Horrible Customer Service! - Dimension E520

I have been paying $40 a month towards a Dell desktop that I purchased in 2010; this amount has been coming out of my checking account each month. Now, I owe only $27. I called Dell yesterday attempting to pay the balance on my account and get the automatic withdrawal stopped. I was transferred several times, placed on hold for 20 minutes, and then disconnected! I was so frustrated that I had to calm down and wait until today to call back. I was on the phone with them for 45 minutes,...
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DELL CUSTOMER SERVICE
Dell Warranty and Suppoer - Inspiron 4010

Two and a half years ago I bought a Dell Inspiron Laptop. When ordering it online, there was an option to extend the 1 year warranty into a 3 year warranty. I chose to do so and have regretted it ever since. About 6 months into it, I called to complain about my computer freaking out. They told me they couldn't help me because I hadn't purchased the software warranty. I figured ok, my bad for not reading the fine print. I called again about 6 months later a piece of my screen had broken. They...
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DELL CUSTOMER SERVICE
Terrible Service

A large company like Dell needs to reevaluate their customer service department. It is not surprising to me that Dell has such a huge corporation as their products are cheap. However, their representatives that they pay to take calls from customers lack knowledge base on their products and basically try to sell you other products before solving your concern. I spent twenty minutes on the phone with a representative that told me I would have to pay them to tell him why my Dell V305 printer would...
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DELL CUSTOMER SERVICE
Dell Lack of Customer Service for Parts - Dell Desktop Studio XPS 9000

My motherboard went on my Studio XPS 9000 recently. Repairman obtained replacement from Dell in about 7 business days. Problem was it was defective. He called Dell to discuss return and replacement, but was put on "hold" and did not get reply. So I called Dell and, after about 2 total hours on the phone with India and countless transfers to the "right department", finally found someone who gave me a return label, but not replacement number. Sent e/mail to Mr. Dell and one board member - within...
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DELL CUSTOMER SERVICE
Next Day Delivery- Don't Believe It ! - DELL Computer Customer Service

I purchased a replacement Laptop AC charger and chose "next day delivery" for $21.95 and had it shipped to a business location I would be at the following 2 days. The next day I got an email saying the expected arrival date was 19 days in the future. I called Customer Service where they told me "next day" was after it reached the shipper, and they had to manufacture it. ( a 90W AC charger now). They expedited it and said it could be shipped the following day(Friday) but they cannot schedule...
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DELL CUSTOMER SERVICE
Poor service scheduling - Dell Inspiron 14r Laptop

At first,when my Inspiron14r's motherboard gave out, I was elated to discover that the warranty was still good and a replacement was coming my way. However, repeated mistakes from tech support led to two scheduling conflicts that I had tried to prevent. So, nearly three weeks later, no repair scheduled. So much for urgency; by now I'm putting serious thought into an ASUS laptop. In summary, Dell support cannot be relied upon for quick and effective service....
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DELL CUSTOMER SERVICE
Dell's expedited shipping promise is not to be believed

On 3/21/2013 I bought a computer online at Dell. The computer is for my granddaughter who just started college. I brought from Dell, rather than using another online company that I have used in the past, because my son stated that Dell ships promptly, and, if I pay to have the shipping expedited, I should have no problem getting the computer within 3/4 days. The computer has still not been shipped (3/26/13). I contacted Dell and was told I "should' have the computer around 4/4/13. This is...
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