Cricket Wireless | Found 398 reviews / complaints

Cricket Wireless
Refusal to Cancel Service - mobile phone

Set up service for a planned job in Las Vegas from DFW but received information within 30 minutes of ordering service from Cricket indicating I would not be going to Las Vegas after all. Contacted Cricket and they refused to cancel order. They offered that I could write "refused" on the package when delivered, but I was not going to be Las Vegas to receive the package. I sent a return label to the resident of the home and they sent the phone back. After multiple calls to Cricket and their...
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Cricket Wireless
cricket stole money from me

After being a customer with cricket for over 2yrs I've went thru two batteries from my phone overheating. Several chargers & constant call drops. I've only been late on a bill 5x and even then I paid it no later than a week from the due date. Today I tried to pay my bill thru text since every other payment method they bill you. I used my card to make a payment of $51.00. So I text *PAY and the last 4digits on my CC. They took it upon themselves to charge me twice. For the past due current...
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Cricket Wireless
Cricket Broken Phone - zte phone

I bought a Muve Music Phone for $275 from a Cricket Wireless Dept. Store 6 months ago. This phone has been falling apart. A piece to connect the headphones to has broken on the inside of this phone. I took it back to the department store to see how i could get it fixed and i was informed that it would cost me $50 dollars even though i carry insurance with my service. Also my picture lens is so foggy i cannot send pics to my family and friends. I've seen other older phones from other service...
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Cricket Wireless
Cricket will be out of business before to long!

Cricket is a rip off and will soon be out of business!!! I paid my phone bill yesterday and ended up getting service through AT&T. I called to get a refund for my service bc I would not be using my service. They would not give me a refund for the future service I would not be using. So they tell me to sell my phone or give it to a family member..REALLY!!! Customer service is rude and I could not understand any of them!!!...
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Cricket Wireless
how cricket sells faulty equipment and dont care about customer satasfaction

BOUGHT A ZTE GROOVE FROM CRICKET WHEN I FIRST STARTED SERVICE APRIL,26TH 2013 HAD PROBLEMS ONE AFTER ANOTHER WITH IT THEN TRADED IT FOR ANOTHER ZTE GROOVE HAD PROBLEMS WITH IT FINALLY ON MAY, 26TH 2013 TRADED IT FOR A HTC DESIRE C WHICH I HAD PROBLEMS WITH TOO WENT THROUGH 4 PHONES AND WHEN MY SYSTEM KEPT CRASHING ON MY LAST ONE MY 30 DAYS WAS OVER HAD TO SPEND $102 DOLLARS FOR THE SAMSUNG GALAXY DISCOVER MONEY I REALLY DIDNT HAVE WELL HAD PROBLEMS WITH IT FREEZING WENT TO CRICKET GOT A BRAND...
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Cricket Wireless
Cricket Cell phone has crappy service.

My cricket service doesn't work where I live, it use to work all the time but recently it doesn't anymore, I can't even call customer service or even dial 211 to reprogram the phone but when I go a far distance from my area it works all of a sudden, this sucks I've been a cricket customer for 6 years now and all the customer service representatives tell me, "your phone is old," seems like it's doing just fine choosing where it want's to work and where not to....
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Cricket Wireless
No Cell Signal in a supposed Cricket covered area - Huwaii Ascend II, Samsung RCH710, Samsung ??

I have been a Cricket customer for several years and have never had issue (except when calling customer service - I'd sooner stand in line at a retail store). However, I am at my wits end due to the constant dropped calls, no signal and intermittent internet service on our cell phones. We have 3 phones, all cricket and 3 unlimited lines of service, we pay $170/month for this and yet, since moving into my current neighborhood, we just can't get a signal. Crickets coverage maps show that, yes, we...
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Cricket Wireless
cricket

I think cricket is the worst phone company ever It is a straight rip off, After you had the phone for a few months It starts blinking and blinking You can't make a call you can't turn it off And when you return to a cricket store They inform you that you must buy another phone, They told me I needed a new battery I bought the battery and it still didn't work, And the same exact thing happens with my daughters cricket phone I would suggest no one buys a cricket phone what a rip off...
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Cricket Wireless
my phone sucks

I went. In cricket to getva new phone and got the back school phone android an may I say since I hadthe phone it fucking sucks...I been in the store 2times reset my phone etc....and it still doing the same I dont have time to keep goin back to the store...I'll like my money back r a better phone for free like the iphone feel free to call me at 5123836557...
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Cricket Wireless
Avoid Cricket at all cost!

I switched from Sprint to Cricket. Only intended to stay with Cricket temporarily while I found another carrier. Cricket flashed my phone into their system. Every other call dropped, no internet. I went back to the store where they flashed my phone again. I had internet when I walked out. By the time I got in the car it was gone. Still every other call dropped. When I tried to get back with Sprint, I was told that my phone was inoperable. That Sprint would not be able to activate it as it had...
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Cricket Wireless
YOU DESTROYED MY PHONE - Cricket Wireless Phone Service (if you can call it that)

Went to a Cricket Wireless store in Arkansas. They flashed my phone. I wasn't told that my phone would be rendered inoperable as a result. Left the store. Had no internet and many dropped calls. Went back to the store the next day. The phone was flashed a second time. Had internet for a very brief time. Many dropped calls. Poor reception. You have ruined my damn phone. The Sprint network (which is where I was before Cricket) will not accept my phone back into its network. Had I known the...
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Cricket Wireless
why does my phone keep breaking - CRICKET WIRELESS

I am very disappointed with cricket I had to get the same phone because my screen came off I had to pay $ 50 dollars for a replacement phone and the same thing happened my screen came off and I haven't dropped it or anything so can someone please tell me why my phone keeps breaking and I want a new phone for no charger right away I have been a customer fot the past 3 years and if this keeps happing I will switch company's...
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Cricket Wireless
customer service

I walked in the store at west market street in greensboro by food lion and a guy was in there, I didnt realize he wasnt a customer, based on his clothes and the fact that he said nothing to me until i walked up to the counter. Then i asked a question about a pay go account, and he in turn tells me he knows nothing about this type of account, that CRICKET didn't have it anymore, though i was standing there with a pay go CRICKET phone in my hand... he then clicked his tongue and rolled his eyes...
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Cricket Wireless
My Backup - My Backup

my andriod phone died. I upgraded to an Ipnone 5. They are incompatible. When you switch over all of your saved contacts are deleted from My Backup - THEY DONT TELL YOU YOURE GOING TO LOOSE ALL YOUR CONTACTS. Why the hell didn't they download them? or let me download them? or tell me I could download them onto my PC - BEFORE setting up my new iPhone!!! I can't even enter them manually you domshizs!...
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Cricket Wireless
internet service on decline - Cricket Wireless

Been with Cricket for nearly four ywars, at first the service was fine but over httte yesars it began to degrade, to the point now that I seem to be spending more time troubleshooting the connection than being online. While I live in a slight "shadow" the signal was still steady, slow but stable, until about a year ago. When I finally took the modem unit (their branded E600B) to the central store in downtown Portland (OR), I was told the modem was pretty much wearing out and I needed a new one....
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Cricket Wireless
HORRIBLE SERVICE

HORRIBLE SERVICE AND LIED. Horrible reception. Can not understand a word on a call plus dropped calls (ALL THE TIME). No bars for internet service. was told that I would need to keep their crappy service for 45 day to recive the rebate on the phone. Go to cancel on the 46 day and guess what . No rebate if i cancel within the 60 days that it will take them to process my rebate....
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