CenturyLink | Found 157 reviews / complaints

Centurylink
CenturyLink unrequested "add on".

I've been a CenturyLink customer for about fourty years. Most of that time I have had no complaints. However, about a week ago I received an offer in the mail from them to upgrade my download speed to 10kbps. I had no idea what my speed was so I called and said ok. Today I received a letter thanking me for subscribing to a series of services called "CenturyLink @Ease - standard". To me this said, you've been had! I have no idea the cost of this service but I called and cancelled it. 15 Jan 2014...
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Centurylink
Final bill with no explanation of charges - Centurylink bundle services

I had bundled service with Direct TV and Century Link. I started with Direct TV and then added the internet with Century Link later. I never had issues with Direct TV. I always knew what my bill was going to be - no question. After acquiring Century Link, my bill would differ, sometimes as much as $30.00. When I would call they would always give me some excuse that it was due to Direct TV. I of course wondered why things were different now. Anyway, I have moved in with my fiance who had Comcast...
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Centurylink
Centurylink - Internet

30 days guarantee my ass. I got service aug 20th 2013, and cancel on sept 19th, 2013, and they force a day extra to make it even 30 days. Sent in the modem and does everything they requested, the rep told me I cancel right on time. Cuz their service suck, it dies in and out. Two tech came and fix it and problem was never solve. I had all my info proved and everything showing I cancel it and sent in the modem but, now they making me pay $200 termination fees, and it's due on 10-14-13, but I had...
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Centurylink
Century Link --- WORST MISTAKE EVER

I have had Century Link internet for almost two years. And in that two years they had pulled the installation money directly from my credit card twice in one month and I was not refunded. My router restarts itself atleast 10-20 times a day, each time it does I get disconnected from the internet. Then it finally crapped on me. They sent me a new one (and didn't give me the week I paid for internet back, though I had none, because THERE merch. took a crap) Then I got my new modem, sent the old...
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Centurylink
Prism TV - CenturyLink - PRISM TV

I have been with CenturyLink for over 20 Years, formaly known here in NC as Carolina Telephone, Sprint ,Embarq , and now CenturyLink, I got the Prism TV service in July 2013 and we had nothing but issues with it for about 2 months straight. Tech after Tech. But come to find out when you live in rural are they put 2 DSL lines together to make it 1. They had the wrong WIRELESS installed. I had the CISCO wireless router, and when they switched it for the new TECHNICOLOR C2000T router, it works...
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Centurylink
CenturyLink 's Corporate practices are shameful - centurylink

I just spent nearly 2 hours on the phone with Century Link trying to resolve a dispute. I am disabled (MS) and I am also payee for my son's Social Security disability (schizophrenia) checks. my son asked me to set up an account for a phone. I called Century Link and began the process of setting up an account. The man taking my info asked if there was a dish on the apartment building roof. I didn't know why he asked and didn't have an answer for him. I called property management and discovered...
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Centurylink
Unethical business practices, BEWARE! - Internet Service

Buyer beware! I do not believe all the customer service reps have been given the same training. They make it up as they go. Every time I have called I get a different answer. I finally decided to cancel my service. I called the day after my contract was up. The women on the phone, first tried to get me to stay with a lower payment for service, when I said no, she told me I would be better off if I just put my account on hold for the next 6 months. That way, if I decided to come back my account...
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Centurylink
Prizm/internet

I signed up for Centurylink /prizm 9 mo's ago. Tv freezes often, with internet goes down multiple times a day. I've had more than 6 technician visits and spoken with more than 30 representatives on the phone. Centurylink claims I have not demonstrated a "continuing problem" and will not release contract. Unbelievably bad product and customer service....
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Centurylink
Bundle service is HORRIBLE!! - Century Link DirectTV Verizon

Save yourself a headache every month a pay the extra five dollars you are saving for bundling with Century Link. They are the worst at explaining your bill and if it's a question about DirectTV cause your are bundled, for get it, they cant answer anything, clueless. I've been over billed and on several occasions, had my service disconnected on two occasions? Why IDK, I pay them on time, every time. They disconnected me from DirectTV as my request, but I never requested it. They didn't know why...
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Centurylink
iPhone Hotline App Review: Service Just Doesn't Stand Up To The Competition - Prism

I switched from Comcast to Centurylink , bundle for bundle. Worst mistake I've made in a long time. TV service continually freezes for minutes at a time and audio and video get out of sync daily!!! It is really aggravating trying to watch a show and the audio is delayed by 5 seconds. Was told when we signed the contract all four tvs would have HD receivers, but they failed to mention that since we lived more then 5000 feet from the closest DSLAM that only 2 hd programs could be watched or...
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Centurylink
prism tv freezing - centurylink

the prism tv has been freezing for over a month and was told that the box was getting hot ,that we need to unplug it when this happens. that would be at least 15 to 20 time a day! the home has plenty of air movement so there has to other issues. the router was changed from a wep to wpa channel but didn't help , so maybe change it back? if this keeps up maybe the bill should be lower til the issue is resolved!...
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Centurylink
Lied to by Centurylink on price of internet service

I have had Centurylink internet service since 2006 with no service or billing problems. In Feb. 2013, my router burned out and I was told by tech support to go to a nearby Centurylink store and get another one. I did so, and when I asked how much I owed the clerk said "nothing". At the time I thought, "how nice!"......WRONG. My monthly bill for service has jumped by $35.00 and the rude "customer-no-service" people tell me that by calling tech support, I "verbally agreed" to a one-year contract...
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Centurylink
Deceptive contracts, terrible customer service - DSL internet service

This is the second and last time I sign up with Centurylink . They are now trying to pop me an early termination fee, though I have no recollection of signing up for such a thing. They say it's on my bill...which I don't get in the mail, and since their website never works properly, I never saw it online. Their customer service is rude and nonsensical. On top of all that, the service is terrible! We signed up for a certain speed, but they could only deliver a speed half of what we're paying...
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Centurylink
internet

Huge mistake signing up for Century Link! What a scam!!!! Something that seems to good to be true probably is...believe that! The insane thing is that they are completely rude to you when they are getting over on you! Horrible customer service and incompetent employees only ad to the sting of their unfulfilled promises! STAY AWAY FROM CENTURY LINK!...
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CenturyLink
Wrongful Billing

I received a bill prior to the above date for almost $500. I only had phone and internet with Centurylink and very rarely used my home phone. I only had it because at the time I got it, I was told that it was required for internet. I questioned the bill and was given what I thought was a pretty legitimate response so I set up a payment plan. This was in 2011, by January of 2012 I had almost paid it out. The balance was gone by March. In May, I received another bill in the amount of $521 and...
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Centurylink
Unhelpful, lie, cheat, misinformed

I was told of fast internet speeds and how god the customer service was. I saw the adds on TV . So i hooked up internet service. Was told it was $20 per month. Got my bill and was for $40. I called and was told that was the bundled price and offered to sign me up for more services. Funny how the salesman i talked to didn't tell me that. Internet was slow and and could not log into netflix to watch a movie. I called and then i was told i had to go with the more expensive plan to get that kind of...
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