Bath and Body Works | Found 28 reviews / complaints

Bath and Body Works
price not what is advertised..poor customer service

couldn't find what I wanted...found it...waited in line...second cashier asked lady behind me if she could ring her up ignoring me...then the item was 5/$5 with no fine print as to individual priced item so it should be 1.00 each do the math but the lady said no it was 1.75....false advertisement since 1.75 was not listed instead 5/$5 was the listed price..i will never step foot in this store again...
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Bath and Body Works
Wallflower refills

I try so desperately to find the refills that I love the most and can never find them. At Christmas time I was able to order a few of the Sandalwood Vanilla (Favorite)refills and now they cannot be found. I have given these as gifts due to the fact they are wonderful. Can you explain why something so wonderful can no longer be purchased or found in the stores or online? Thank you, Diane Warren 305 S Oak St Mentone In 46539-9388...
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Bath and Body Works
To little product for the price cut down on amount of product and raised the price ( No Good - bath and body works products,, Lotion and all the products are just to expensive!!!!!!!!!!

I have been shopping at bath and body for years as a consumer I am very upset and dissapointed in your company you have changed your bottle size to less and raised the price of your body lotion. Therefore I will probabley stop being one of your customers. Not helping the consumer to save money and get a resonable deal on your products...
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Bath and Body Works
VERY leisurely delivery of gift card

I went online on Sunday, July 14 to order a gift card for my mom, who likes their products. The website is well arranged and well behaved but allows no choice of delivery dates, and I didn't want the card to arrive too far ahead of her July 21 birthday. Well, not to worry. It didn't ship (via UPS) until July 16 [isn't most of this stuff done by computers nowadays?] and is now scheduled to arrive on July 22. IT'S A CARD, for God's sake. Heard of the Postal Service? And FIVE-PLUS shipping days to...
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Bath and Body Works
charged for free item

I went to return a 35.00 worth of bath items. When I bought it was 7 because one is free. When I return it I kept one thinking it was free but the rude associate named Abby insisted that I need to return all 7 to get a full refund. She charged me $11.00 so I only got $22.89 back instead of the full $34.34. She had an attitude when I asked for the corporate number, store number and wrote her name down. I told her the item I kept obviously is not free if I have to pay for it. I'm demanding to get...
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Bath and Body Works
Customer treatment

I am regular customer of your store and visit frequently the store at Woodbridge Mall, NJ . Today(11/20/11 12 p.m) I was appalled by the treatment received from the store associate. I happened to test a room spray ( used the test bottle) and hear this lady (store associate) at counter scream "we have enough smell hear already" and she adds to using a mocking voice "it will be $5.99 plus $19.99 inconvenience charge". Im shocked and very disappointed but Nevertheless I can find other stores for...
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Bath and Body Works
BathandBodyWorks.com Tax Overcharge

My wife recently made a purchase, online. The invoice, that came in the box, showed the cost of the merchandise, the shipping and handling cost, and the taxes. When my wife checked her bank account, they had taken out too much money for the order. I emailed the company, asking why there was a difference. This is their response: "I have researched your order and found that if you include the extended zip code on your address when placing an order it will allow us to be more precise with the tax...
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Bath and Body Works
Insulted me with new return system

Bath and Body has a new return system. After 6 returns, you receive a warning that you cannot return for 90 days. The returns total under $30.00. I did purchase holiday gifts at Bath and Body works this holiday season, 2011. Never again. They had the audacity to track my returns where I had to issue a driver's license each time. I returned items because changed my mind, defective, etc., normal reasons. What an insult, and the manager stood there and stated "sorry" at least 10 times in a row. I...
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Bath and Body Works
New Return Policy

I just decided to never purchase a gift at Bath and Body Works again. The two store store that I shop in Elk Grove Village and Scaumburg, IL, have a new return policy and use an outside contractor to track returns I had to make returns for various reasons, changed mind, defective product, etc. After 6 returns, I received a warning that I could not make a return for 90 days. What a total insult after spending $200.00 at Bath and Body Works in the year 2011. Honestly, there products are not a...
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Bath and Body Works
poor customer service - ILE DE TAHITI, coconut vanille body butte

Poor customer service, failure to carry product highly sought after, failure to read reviews. delayed shipping on orders when available. Don't keep discontinuing what customers want. have your so called "team" do their job if they even exist. I feel your company is involved in scamming the public, why else would you discontinue a highly popular line??? Written complaints are ignored. Solution; Carry products that people want read reviews and stock your shelves accordingly. Immediately reply to...
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Bath and Body Works
coupon mess up

Well I had a 'Get a free item with any $10 purchase' Coupon, and to make up the $1o I got 3 travel sized items at $5 each, put there is a deal for 3 for $10, so I got those. I did not bring the free item I was going to choose up to the checkout counter, and the cashier redeemed my coupon and said that 2 of the things totaled up to $10 and I get the 3rd one free, but really the deal is 3 for $10 on travel sized items, then I was going to get a full-sized lotion for my free item. I was guessing...
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