Bank of America | Found 3099 reviews / complaints

Bank of America
Bank of America Home Mortgage - Bank of America Home Mortgage Refinance

Seeking to refi our 5% fixed 30 yr on $1.025M mortgage on our primary residence (only real property owned). - 3 appraisals since October, ranging from $1.725 to $1.815; equity >$700k / ~60%LTV - $800k in retirement accounts / $55k in CD account / 750 credit scores - Other debt = 2 auto loans, approx $40k total; 2 credit cards 8 years of homeownership BofA can't close on 4.25% fixed 30yr zero points after months of documentary minutia. - Don't like that I have not filed 2 full years of tax...
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Bank of America
Closure of Drive Thru Teller Window - Bank of America-closure of teller drive thru window

The drive thru teller window was closed at my neighborhood branch several months ago located at Forest Hill-Westover Branch in Richmond, VA. It is hazardous and unsafe to walk from the parking lot across ATM traffic to the bank entrance. Closure of this service is also discriminatory to elderly and disabled as there is only 1 parking space for handicapped and the area is difficult to navigate. I have complained to the staff at the branch, to the manager, and to his customer relations manager...
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Bank of America
Bad customer service

This branch is really bad. Poor training and service. I have been a bank customer for many years, and maintain large personal and business account balances. Started using this branch when a closer one closed. The service is bad, may be because in moderate income neighborhood. Last week they really got me upset and since I am still upset, I decided to complain. I need to deposit a third party check. The bank refused and acted like it was illegal. The bank did not even look at my account history,...
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Bank of America
BOA "hold" Post Office Issued Money Order Deposit for 6 Weeks!! - Bank of America

am a small business real estate company. A tenant paid a $900 post office issued money order for rent and we deposited 12/7. After 5 days of "Hold" status I contacted customer service about the "hold" as our client who this $900 belongs too is threating lawsuit for not paying his rent to him. Customer service could not tell me anything and to check back the next day. I followed they instructions and followed up with customer service the next day, same results as the day before. It is now 12...
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Bank of America
Closing bank account - Bank of america in general

Hi I opened up a Bank of America account when I was on a j1(3month working visa) this summer when I came back to Ireland I closed my bank account mid October and I am still waiting for my check, my sister closed her account a few days after mine and she received her check over 2 weeks ago. I tried to ring Bank of America but they were unhelpful on the phone and it was costing me a fortune. All I want is my money back....
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Bank of America
mortgage-was told I was modified only to not be ........5 years of trying - NO-MODIFICATION OF HOME LOAN

Home loan for 10 plus years with BOA.. tried for a modification, Nov 2008.. Was told after a 2 hour answering of questions that I qualified and would be receiving paperwork. Received PW, signed and sent in new payment only to be told we have no record of a modification. Filled out the modification paperwork atleast 15 times or more, over nighted them and did all I was asked to do. Finally I was forced into a short sale that BOA drug out for 15 months and the buyer backed out. I have contacted...
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Bank of America
MASS COMPROMISE OF CREDIT CARD NUMBERS - MASS COMPROMISE OF CREDIT CARD NUMBERS

I tried to access my account online today and received a message that my account was not open, despite having just received email notification that my statement was available. I called customer service and found out that a merchant had a "mass compromise of card data" and that my online access was cut off until I received a new card. First I'm told that I would get the new card December 3 and that I would not be able to access my account OR shop online with the card until then. I had to wait to...
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Bank of America
Mortgage (line of credit) Extension

We had placed literally 50 phone calls to BAC and talked to over 15 different people. When greeted with an answering machine, most calls were not returned. Phone meetings were scheduled but the BAC rep did NOT call! My husband would sit at home all day waiting for the phone call that never came. He had many other things to do but it was THAT important. We were transferred from place to place. Of course with each new person, we would have to start all over again explaining the situation. We...
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Bank of America
Bank of America

I am truly, truly upset. I am spending my Friday which is the end of my work week once again dealing with Bank of America. I pulled up in my drive way sometime after 7pm eastern noticing what appear to be a door-hanger. I parked my car then walk to my front door to remove the door hanger which looked so suspicious to me. I read the front of the envelope. (Outside of envelope read : IMPORTANT INFORMATION ENCLOSED. I was afraid to touch & open since it did not state who it was from so I got a...
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Bank of America
BankAmeriDeals - BankAmeriDeals

Used the Holiday Inn deal recently. Thoroughly read all of the fine print, as some deals have different stipulations. This had NO maximum (we were surprised buy this). You could only use it one time and it was for a short period of time. We spend $1500 and were supposed to receive 10%. When the pending deal showed only $50, I called. The representative read through the deal and also saw NO maximum purchase. She said that her computer showed "Amount pending" so she thought perhaps the amount...
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Bank of America
Poor business practice

While on an Alaskan Airlines flight last Dec. the flight attendants passed out an application for Alaskan Airlines mileage credit card. The flight attendant said the card would include 25,000 bonus miles and a free annual companion fare. I filled out the application and in Jan. received my B of A Alaskan Airlines card. I recently tried to use the card to make flight reservations for a trip and found it did not have those benefits at all. I contacted Alaskan who told me to contact B of A. I was...
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Bank of America
Loan harassment

I had a loan with Bank of America that was discharged in bankruptcy court back in November of 2011. To this day I still receive monthly invoices with late fees and accumulating interest. 3 months ago I was even contacted by a debt collector. When I explained and gave him my attorneys name and number he assured me the statements would stop. But they have not. I have written to every possible person at Bank of America and there customer service could not help. There is know contact info on these...
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Bank of America
Modification-Predatory Lending Practices - Predatory Lending Practices

Bank of America is both predatory and an unethical institution. They have only one agenda, to target the exact people they are supposedly trying to help. There is not an incentive for them to preform modifications because if you have PMI and you have made payments on your home for several years it is in their best interest to foreclose on the home so they actually are making more money than if they were to reduce your interest rate. Plus they are pocketing what monies you put down to secure the...
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Bank of America
BankAmeriDeals: Never got my cashback - BankAmeriDeals

I signed up for the 15% cashback (Max: $500) BankAmeriDeal for Patagonia on the BoA website. I made a $2000 purchase with Patagonia shortly thereafter while the deal was still active. I never received even a dime cashback. I called customer service who brilliantly replied it was because I had spent more than 500 dollars on the transaction thus making it ineligible. 5 transfers later and about 90 minutes later, I still had gotten nowhere and never received the 90 dollars cashback that I had...
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Bank of America
Bank Of America - Mr. Obama, pls pls HELP !!! - BA MORTGAGE MODIFICATIONS

My Dearest Friend in the world, a lady called Donita living in San Diego is 79 years old and about to loose EVERYTHING. She has already lost her business due to the economic downturn. Bank Of America is foreclosing on her home after qualifiying for a loan modification, and other two programs of BA. BA have rejected and refuse to help her. REASON PUT IN WRITING FROM BA: REJECTED BECAUSE THEY CANNOT REACH HER AND PAPERWORK SENT IN IS INCOMPLETE. Never ever once was a msg left on home, work or...
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Bank of America
Bank of America Modification Nightmare - Mortgage Practices

It took 9 months of runaround to finally get approved for a modification. Final trial payment made Nov 2012. Permanent mod documents received Dec 2012. Signed, notarized & returned them promptly. Verified documents. Were received in Jan 2013. Received copies of signed documents also signed by bank of America representative. March 2013 received letter saying modification denied because I didn't sign & return documents! Started modification process in Nov 2011!!...
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Bank of America
Why does Bank of America insist on the original copy of an old cd?????

First, I don't want to get any middle management in trouble, as they have to operate under the company's policies, but they are operating under the mistaken assumption that there's a law you have to dredge up the original paper cd before they can give you the money! This is what they we4re told I can't even put down a deposit for my mother's headstone because there isn't enough money in the estate account (admittedly at another bank) because I can't get the money from my mother's cd....
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Bank of America
Insurance Claim

I spoke with B of A Property Claim Services regarding endorsement on claims check to repair hail damages to my home in Mississippi. The representative from B of A was very polite, friendly, helpful and professional. She located my documents and confirmed that the check was returned via U.S. Postal service within the past 3 days and should arrive by end of the week. I looked at prior reviews and I want everyone to know that B of A was very helpful and professional. Thank you B of A. GWS from...
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