AT&T | Found 1686 reviews / complaints

AT&T
Wifi scam

Signed up for AT&T Wifi for my tablet. The offer stated "hundreds of Hot-spots, specially airports since I do a lot of traveling. The reality is I've only been able to access the service at a handfullf ofplaces around the whole country. Another scam of "Big AT&T",under the nose of our lousy FCC....
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att
Lies about pricing

They are terrible.I was loyal customer for a year. I called caused we wanted to down grade our service. I called and talked to an agent they convinced me for an upgrade for the same price. I went with there service when I received our bill it was not what we were quoted. I called an spoke to another agent they said it's prorated and our new bill is what we were quoted. When I got my new bill shocked higher then what we were quoted. Called again spoke to another agent said we are going to open a...
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AT&T
Phone Upgrades/U-Verse add on

I called in on December 16th to inquire about a refurbished iPhone for my daughter's 18th birthday since her upgrade was a long ways off. The rep (in the Arkansas call center) said he could wave the $250 upgrade fee on three of my lines and only charge me $99 for all three phones. WOW, that's amazing I thought! Then he indicated he could get me a better deal on internet and Uverse. WOW again, saved me money and faster service!! Well, it's too good to be true. The orders were not completed. I...
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AT&T
Poor DSL service and customer support - AT&T U-verse service

I was going to upgrade to Uverse with AT&T but the installer was rude and did not want to finish his work, alleging he could not get access to the ports etc which is totally incorrect. When the installer complained about too many wires etc and left without establishing an internet connection etc. Also customer support can be reached but they do not understand since you could be talking to people in India and their definitely is a communication gap. I do not recommend this company and...
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AT&T
Stunningly terrible customer service from AT&T wireless

On November 6th I canceled my AT&T wireless account due poor service and high cost. I expected a final bill for 4 days service Nov 2 the billing month start date to Nov 5th plus a $275 early termination fee (Didn't like it but accepted it). I got a bill for $719.21!!! I called At&T to discuss and resolve $349 in international charges. The first agent took ages trying to review things then transferred me to a supervisor (Ben), who promptly said the charges were valid. I explained I was...
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AT&T
Hanan Badawey

I have contract with AT&T from July 4, 2011. AT&T make a lot of problems to me, they sent wrong bills, from one year, I discount the sevice, I have family plan with them from one year, I pay $20 for both lines, I forget to pay my bills on Aug 2013 and Sep 2013, I already change my address, So I did receive any letters from AT&T, and I told that to customer service, they charge me over than I have to pay, on Aug 2013 AT&T returns the service back to second line without my...
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AT&T
AT&T Uverse

I moved to Anaheim, CA about 2 months ago. The apartment seems modern with many amenities including cable Direct TV. I was told the internet provider was AT&T . After working with AT&T, their technicians report that my documented internet download speed if .7 Mbs (yes, half of 1.5 Mps). - I will point out that the building is not cabled and I'm told I'm too far form the AT&T box to get the promised speed. - I also cannot use a satellite service due to apartment location. I live 3...
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AT&T
Horrible customer service with AT&T - home phone service

I called last Monday, November 4th, 2013 to have main line in house discontinued. I was given a confirmation code and promised that the service would be discontinued within the hour. We do have a secondary line that needs to remain in service due to an alarm panel. It was not taken care of. I called again on Wednesday, November 6th and was told there was a hold on the account which would be rectified by morning. The person said he would contact me via my cell phone the next day and gave me an...
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AT&T
Phone Repai

I have attempted to get Atandt to fix my home phone line, and after two weeks of not being able to fix the issue, they opened up a new ticket. Over 5 repairmen have been to my address, and none of them were able to determine the problem, and Atandt refuses to do anything besides continually sending technicians on this issue. As an up and coming teacher of biology, it is my responsibility to take calls from parents and students alike, and this issue, prevents me from functioning as a...
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AT&T
MAV & Ariel went the extra mile.

My Girlfriend and I recently Had a great experience at the At&t Store in the la cumbre plaza, in Santa Barbara. We had previously purchased a phone at the store in ventura, and added my girlfriend onto my phone plan. We loved the phone and had a great experience in ventura as well, but I am writing about the La Cumbre store. After purchasing the phone in Ventura at a decent price, my girlfriend saw the same phone for sale at costco for only $20! Being the kind of woman that loves a bargain,...
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AT&T
Poor customer service!!!!!!!! Bad Company - AT&T Phone Service

AT&T 's customer service is terrible, rude, short, and very unhelpful!! I was informed tonight that my account is "flagged" due to too many credits... in my confusion the "floor manager" told me that replacement phones, roll over minutes and legitimate credits count as a bad mark on your account and are all considered credits. AT&T has no respect for long term, committed customers (11 years), no care for the amount of lines that you have with them (11). In trying to figure out why my...
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AT&T
constant billing problems

Randall Stephenson, AT&T CEO rs2982@att.com (direct) randall.stephenson@att.com phone: 210-351-5401 (direct to his secretary) fax 210-351-3553 alternate phone: 210-821-4105 (headquarters, press 3, ask for Mr. Stephenson's office) 175 E. Houston San Antonio, TX 78205 µ If that doesn%u2019t work, Perhaps writing to the stockholders would help. http://www.att.com/gen/investor-relations?pid=5644...
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AT&T
HEY RANDALL STEPHENSON - AT&T SUCKS

He gets 21 millions dollars a year and AT&T still SUCKS. Horrible customer service %u2013 wait! Beyond horrible %u2013 We have been customers with 4 phones and an awful MIFI device for YEARS!!!!!!!!Ordered a phone on 7/17/13 (upgrade), order confirmed, then cancelled, then 3.5 hours later (phone support and finally a trip to the AT&T store). No explanation as to WHY order was cancelled. Wait%u2026. lame excuse was %u201Cwe think your credit card is being used fraudulently%u201D Really?...
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AT&T
AT&T Iphone insurance is pointless! - Iphone 4s protection plan

We bought the AT&T Iphone insurance for both our phones from day 1 under the assumption that it would save us money if we ever broke or damaged our phones. Well, that assumption was wrong! My husband broke his phone last month and the price to replace the phone WITH insurance was the exact same price as Apple without warranty or insurance. So essentially, it's pointless and we wasted money for over a year. AT&T offered a 7 CENT discount (yes, you read that right!). We will never be...
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AT&T
Email

AT&T inactivated my email account and after 2 hours on the phone with them, still no resolve. They are either unable or unwilling to tell me why they did this. They are implying that I can no longer have this email address. I have had this email address over 15 years and ALL my contacts are in located here and now I can't even access my account to transfer data, etc. I will never be able to replicate these records. HELP!...
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AT&T
ATT complaint

Let me start off by saying that I am on a fixed income. When I ordered my phone service from ATT I was told by the representative that my monthly phone bill would be $17.21 a month. I told him that is what I wanted, because I could not afford anymore. This was about 2 months ago. I went to make a call the other day and the phone was disconnected, so I called ATT. The representative said that it was cut off because of non-payment. I told her that I have never recieved a bill. She asked if I had...
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AT&T
ad service

This is the third time I have had horrible service with the Florence (radio dr) AT&T store. The representitives are rude and speak to you like you're stupid. Simple question as to why would I need to pay $200.00 to speak to an Apple Technician when I thought I had purchased an insurance plan that would cover technical issues, was answered with, "well I guess thats just what you have to pay to speak to a technician" as the rep smirked and laughed into the phone. (His name was Trevor). If you...
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AT&T
AT&T Business Service - AT&T Phone Service

We have a business phone (land line) for many years with AT&T . We/ I received a call from AT&T about my renewal I was told a new feature which "would save me money". It was a device that would make my phone a "wireless" feature. ATT would mail it out and would be very easy to install. I did receive the "box" and called back as I was told to do. This was Wednesday 5/29/13 - simply plug into your outlet and phone and voila finished? Well that did not happen. I called back and waited and...
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